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Westin Grand Vancouver

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Westin Grand Vancouver
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1,658 Reviews from our TripAdvisor Community

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Showing 1,589: English reviews
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Toronto
Reviewed yesterday NEW

This is a great hotel. The location was excellent - close to lots of great restaurants and shops, easy to get around by car. The person who checked us in was extremely thorough in getting us settled and explaining all the amenities. She also made some great restaurant and sight seeing suggestions. Concierge was also super helpful in planning one...

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Helpful?
Thank TorontoAlli
Maple Ridge, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 30 January 2017

We celebrated our wedding anniversary at the Westin Grand and were treated to an upgraded room and a small bottle of wine to share and a couple of sweets. thank you Westin that was a nice surprise. Our room had an amazing view overlooking BC Place and the sunrise over Mt Baker and the mountains was so beautiful. Heavenly beds...

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Helpful?
Thank Buttercup5687
About Hotel's Favourite Review
WestinService, General Manager at Westin Grand Vancouver, responded to this review

Hello, Thank you for staying with us for your wedding anniversary, Buttercup5687. It was a pleasure to have you stay with us and we are so glad to have been a part of your celebrations. Your feedback regarding our sofa bed is extremely valuable to us. We will be sure to keep your comments in mind as we continue to...

Toronto, Canada
Reviewed 3 days ago NEW

We stayed at the Westin for just under a week. The hotel is located at an excellent location downtown Vancouver, you can walk everywhere from shops, dining and tourist spots. The room was recently renovated so it was modern, clean and comfortable. Not sure about the other reviews regarding WiFi issues. We both had our work computers hooked up all...

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Helpful?
Thank virgo21
Dallas, Texas
Reviewed 4 days ago NEW

All attendants were extremely helpful - great recommendations, quick service, and very friendly. The renovated room was lovely as well and the hotel as fantastic views of the city amidst a central location.

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Helpful?
Thank Ehoedebeck
Reviewed 5 days ago NEW

This hotel was terrible. The wifi did not connect half of the time, and even when it did, it was extremely slow. When we asked the guy at the front desk for help, he stated that this "had never happened before". Obviously it has. So now i had to use my small data plan to send important work emails.

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Helpful?
Thank Bridgette S
Management response:

Dear Bridgette S., I appreciate you taking the time to share your comments with us. We strive to create an environment of personalized, attentive service, and I apologize that your experience did not reflect this. I apologize for the poor wifi experience you had. I would most certainly be grateful for the opportunity to hear from you directly, to obtain...

Reviewed 5 days ago NEWvia mobile

My husband and I were visiting Vancouver to go see a concert at Rogers Arena. Not knowing Vancouver very well, I was relying on Google Maps to tell me which hotels were the closest to walk to. Looking at Google Maps, it looked like the hotel was far, but I was pleasantly surprised that it wasn't! Such an easy walk,...

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Helpful?
Thank Lyla M
Sydney, Australia
Reviewed 1 week ago via mobile

Variably average staff service discussing personal lives and issues loudly without any acknowledgement of guests. The pool area is good. I was charged for minibar that we didn't use, so emailed the hotel with no response. I'm quite loyal to Westin hotels because of consistency. However this is below standard. There's better choices for hotels in Vancouver.

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Helpful?
Thank JohnTelmer
Management response:

Dear John Telmer, Thank you so much for taking the time to reach out to us. I am so sorry that your most recent stay did not meet your expectations. I would welcome the opportunity to get a little more details on what exactly happened and when, allowing me to follow up. We truly wish each guest has an enjoyable...

Seattle, Washington
Reviewed 1 week ago

This hotel is in a great downtown location and undergoing an extensive remodel. We had a remodeled room and it was very nice. Not all amenities are available right now, but when they are this will be a great spot.

Review collected in partnership with Amoma.com
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Helpful?
Thank Kevin C
Calgary, Canada
Reviewed 1 week ago via mobile

I had booked 4 nights pre-paid on the SPG site to save a bit. Unfortunately I made an error and accidently booked a queen room when I wanted a King, luckily the friendly staff on check in were able to accommodate King request. The hotel is 17 yrs old and in the midst of renos. They started on the higher...

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Helpful?
Thank sharpemitchell
Maple Ridge, Canada
Reviewed 1 week ago via mobile

This hotel is in a great location. It is currently undergoing renovation which is why not as high a rating. We had a deluxe corner 1 bedroom suite on the 15th floor. Having been before I think our room was partially renovated, but not quite complete. The decor was definitely different from the last time we were there. I preferred...

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Helpful?
Thank Tracie W

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Staying in Robson Street

Neighbourhood Profile
Robson Street
Robson Street is a shopper's paradise. Whether a window shopper or a serious trendsetter, a fashionista or a dabbler, the crowd of independent boutiques, quirky one-off shops, and well-known luxury brands on Robson Street have something to cater for every itch in your wallet. As a result, it draws a diverse crowd, and the people-watching along this famous walking thoroughfare is a primary attraction. In between the clothing shops both high-street and budget-friendly are a number of cafes to lay down your load, as well as numerous specialty stores ranging in their wares from music, to art, to city souvenirs. Known as "Vancouver's Runway," if a new trend is on the rise, you'd spot it here first.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Located in the heart of one of British Columbia's most exciting cities, the all-suite Westin Grand, Vancouver boasts easy access to all of the city's best shopping, restaurants and attractions. ... more   less 

Additional Information about Westin Grand Vancouver

Address: 433 Robson Street, Vancouver, British Columbia V6B 6L9, Canada
Region: Canada > British Columbia > Vancouver > Robson Street
Price Range: $282 - $692 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Grand Vancouver 4*
Number of rooms: 206
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Starwood, Agoda, Priceline and Jetsetter so you can book your Westin Grand Vancouver reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Westin Grand Vancouver Hotel Vancouver
Westin Vancouver
Vancouver Westin
Hotel Style:
#20 Luxury Hotel in Vancouver
#24 Business Hotel in Vancouver
#26 Romantic Hotel in Vancouver
#32 Family Hotel in Vancouver
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Questions & Answers

Here's what travellers have asked, with answers from Westin Grand Vancouver staff and other travellers.
14 questions
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See all questions (14)

Questions? Get answers from Westin Grand Vancouver staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a remodeled room. ”
 of 5 bubbles kevincZ1098WJ, 20 Mar 2017 | Read review
“the higher the better for views”
 of 5 bubbles HarrySelig, 5 Mar 2017 | Read review
“Ask for a room on a higher floor - some lower rooms look at a brick building across the way”
 of 5 bubbles Maryandlee, 21 Feb 2017 | Read review
“Higher level and a view of the Harbour is super.”
 of 5 bubbles gonetosnorkel, 21 Feb 2017 | Read review
“I would wait until renovations are complete before booking this property”
 of 5 bubbles THint311, 20 Feb 2017 | Read review
5 of 5