We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
I wish to thank the front desk staff, Lani and Gebra, who were very polite and helpfull.
They made the visit pleasent.
The building could use a lot repairs and paint and updating but is generally clean.
the service is awesome, not high end motel but comfortable and very affordable, close to some stores, close to bus stops, underground parking, what else more can i say its cheap, not highend, workers are friendlyMore
Response from Rob S, Front Office Manager at Cassandra HotelResponded 4 weeks ago
All of our front desk agents were touched that You were so kind in using the word “awesome” to describe the level of service You received. We are very pleased to hear that You enjoyed Your stay with us. In particular We are...More
The hotel Cassandra is very clean and the employees are very helpful and very friendly. They helped me and my husband get our return flight boarding passes. In the lobby they
always have juice, water and free coffee. the girl at the front desk Anna...More
We got off the ferry and headed straight for the hotel. Our internet stopped working mid reservation. Pulled up to Cassandra Hotel and was helped out by the delightful and charasmtic Lani. She took care of us amongst the scramble and rush of families checking...More
Nice clean hotel and Friendly staff Nikil, Boris And Ana Definitely were helpful. Additionally, the location of the hotel was perfect as we were located VERY close to central downtown. I reccomend to anyone visiting to stay at hotel.
Response from Joejoe1023 | Reviewed this property |
I used my credit card for the security deposit. The time when i check to the front desk and told me that the security deposit will be refunded to my account in 1 to 3 months. I said to myself? Well i am here now in this... More
I used my credit card for the security deposit. The time when i check to the front desk and told me that the security deposit will be refunded to my account in 1 to 3 months. I said to myself? Well i am here now in this hotel and i need to sleep right away so i have no choice but to accept it.
When i already check out my room and i ask again the front desk about it and they said that it will be refunded to my account soon. But guess what it is almost 5 months now and i still do not have my money back to my account. So i have been contacted this manager Lanie since i got her number and she told me that the money was refunded to my account already during my check out. But non of there refund appear on my bank statement. The next response she said that she want me to contact my bank and it is still the same. And again she have another reason she want a waiver from my bank. Another reason from her is she want my bank account and i think shes talking about my savings account? This is crazy!
Logically if they have transacted my refund to my account then they need to show there hard copy confirmation or email and should be forwarded to my email so i can show it to my bank so my bank can acknowledge there transaction and return my money back.