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Place is Very good. All the Staff members are very helpful and accommodating. Great customer service. The place and the room is in a good too. The rooms are big and comfortable. At night it's very quiet and people can sleep comfortably. The location is...More
I stayed in Rm.313 Deluxe King, and the room was amazing. I have a ensuite AC and surprisingly the bed is really comfortable. The customer service is really good, very friendly. The frontdesk agent Lanie is really friendly and always greet all the guest in...More
I have stayed in Cassandra hotel for 8 nights out of the 12 booked and I am very satisfied. Before leaving for Vancouver I had read the existing reviews and nearly cancelled my booking. But my experience is different from what I read. The front...More
I'm from Seattle Washington and I stayed in Cassandra Hotel for 3 nights during the FIFA games for the U.S. team, I've stayed in Rm.313, the room is amazing and the bed is so comfortable. The most that makes my stay more memorable is the...More
arrived with trepidation as I had read the reviews but it was the only hotel room to be had in the whole of Vancouver - wonder why !!! even this place was over £200.
Lobby tatty but staff friendly enough. I was 4 hours too...More
US$54 - US$106 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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Response from Joejoe1023 | Reviewed this property |
I used my credit card for the security deposit. The time when i check to the front desk and told me that the security deposit will be refunded to my account in 1 to 3 months. I said to myself? Well i am here now in this... More
I used my credit card for the security deposit. The time when i check to the front desk and told me that the security deposit will be refunded to my account in 1 to 3 months. I said to myself? Well i am here now in this hotel and i need to sleep right away so i have no choice but to accept it.
When i already check out my room and i ask again the front desk about it and they said that it will be refunded to my account soon. But guess what it is almost 5 months now and i still do not have my money back to my account. So i have been contacted this manager Lanie since i got her number and she told me that the money was refunded to my account already during my check out. But non of there refund appear on my bank statement. The next response she said that she want me to contact my bank and it is still the same. And again she have another reason she want a waiver from my bank. Another reason from her is she want my bank account and i think shes talking about my savings account? This is crazy!
Logically if they have transacted my refund to my account then they need to show there hard copy confirmation or email and should be forwarded to my email so i can show it to my bank so my bank can acknowledge there transaction and return my money back.