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Pinnacle Hotel Vancouver Harbourfront

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Pinnacle Hotel Vancouver Harbourfront
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2,558 Reviews from our TripAdvisor Community

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Showing 2,445: English reviews
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Redmond
Reviewed 2 days ago NEW

We spent four nights here while celebrating a wedding anniversary. We were on the 17th floor and the harbor view was spectacular - we enjoyed looking across the water, seeing mist come in, watching people below on the Seawall, and checking out boat action at the (toy like) Chevron floating gas dock out in the water. Valet parking was part...

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Thank Sue W
Heidelberg, Germany
HOTEL’S FAVOURITE REVIEW
Reviewed 28 October 2016

From start to finish the team at the Pinnacle give you a Five Star experience. From the checkin staff that was friendly, efficient and knowledgable to housekeeping who were flexible and willing to let you schedule a clean up time to the bell service guys who were friendly, funny and extremely helpful I felt like an honored guest each day....

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2Thank DrTonya145
About Hotel's Favourite Review
Ottawa
Reviewed 2 days ago NEW

Overall good value for money. Friendly staff, great location, clean rooms but not sure about pet friendly policy. Good size fitness centre but weight equipment needs updating. TV signal not always reliable.

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Thank M8284EKjoem
Reviewed 2 days ago NEW

I love this hotel for the location and the service is great. Too bad the constant noise from the elevators kept me awake until late and then started again very early in the morning. Sound proofing should be a top priority among the other upgrades that need to be done here.

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Thank TravelsWithJay
Tahsis, Canada
Reviewed 3 days ago NEW

Nice location and hotel but inexperienced staff and management made stay a nightmare. Needed help with a few simple things but was told they couldn't help. I've never experienced such unprofessional service.

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1Thank Esperanzadj
Management response:

Dear Guest, Thank you for providing us with your feedback. We take all of our guests comments very seriously. We are very sorry to hear that you did not have a pleasant experience at our hotel with our staff. We pride our selves in the customer service we provide to our guests. If you would be interested in speaking to...

Reviewed 3 days ago NEW

Staff, very friendly, room clean, great location. Stayed on 16th floor in harbourfront room. The noise from the elevator was horrible didn't stop all night. Tried to drown out the noise with fan, it also made a horrible noise. Very disapointing, do not except a room near the elevator.

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Helpful?
1Thank Tracy A
Management response:

Dear Guest, Thank you for taking the time to provide us with your feedback. We take all our guests comments seriously, and pass them along to our management team. We are sorry to hear that you found the sound from the elevator to be too loud. We are working on rectifying this issue. We hope that you enjoyed the rest...

Vancouver, Canada
Reviewed 5 days ago NEW

Very nice hotel in the heart of downtown Vancouver. The room was nice and clean, and the view of the harbour was excellent. The staff were all friendly, the bell hop boys were great. There are so many hotels in downtown Vancouver, if you're going to pick one let this be a contender.

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1Thank laurem1453
Reviewed 6 days ago NEWvia mobile

Nice room, but busy reception on arrival (with lots of flight crews) and not very helpful staff. Even more annoying was failure by staff to record the car parking, which led to us paying the full price (rather than the usual discounted price for hotel guests). No attempt by staff to rectify this, and no apology.

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Helpful?
1Thank GGammelin
PinnacleHotelManager, Front Office Manager at Pinnacle Hotel Vancouver Harbourfront, responded to this review

Dear GGammelin, Thank you for taking the time to review our hotel following your recent stay with us. I am disappointed to see that you experienced issues with our front desk team and parking. Please reach out to me via the e-mail below to discuss this matter further. I hope that we may have an opportunity to welcome you back...

Pictou, Canada
Reviewed 1 week ago NEW

The staff in the lounge/dining room were absolutely superb.I had the work opportunity to stay here over 5 days so got to know the main staff quite well. They are some of the best that I have found in a long while. Many of them have been in the industry for years and are proud to tell you - like...

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1Thank heath1301
PinnacleHotelManager, Front Office Manager at Pinnacle Hotel Vancouver Harbourfront, responded to this review

Dear heath1301, Thank you for taking the time to write your review following your recent stay with us. We will be sure to share your kind words with the team. I am disappointed to hear that you had an issue with one of our Bell Staff, I would be happy to discuss this in further detail should you wish please...

ukpatty
Reviewed 1 week ago NEW

Nice hotel close to restaurants and waterfront. Walkable to cruise ships. Pay extra for a water view. Did not eat in hotel as there are plenty of less expensive places close by. Parking very expensive as a friend who visited us discovered.

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1Thank ukpatty

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Staying in Downtown

Neighbourhood Profile
Downtown
Vancouver's business district, the Downtown area is bustling with smartly-dressed folks balancing their lattes and briefcases to and from work. The area's plethora of contemporary commercial, residential, and corporate spaces has bred a landscape of nouveau restaurants, chain cafes, and upmarket shopping options. However, located right on the waterfront of Vancouver's energetic Harbour, Downtown is a also popular public meeting spot, with a massive public library and convention center attracting a bevy of visitors both local and not, as well as a hotspot for the arts, being home to some of Vancouver's most cutting-edge galleries. With behemoth architecture and a professional air, Downtown means business.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Business Centre with Internet Access
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Defining Vancouver flare with opulent accommodations, exceptional service and breathtaking harbour views, the Pinnacle Vancouver Harbourfront Hotel welcomes travelers to discover the vibrant atmosphere of Downtown Vancouver. Our 442 guestroom Coal Harbour location provides a well-designed harbourfront escape, with locally inspired full-service amenities and personalized services your stay in Vancouver will be one to remember. ... more   less 

Additional Information about Pinnacle Hotel Vancouver Harbourfront

Address: 1133 West Hastings Street, Vancouver, British Columbia V6E3T3, Canada (Formerly Renaissance Vancouver Harbourside Hotel)
Region: Canada > British Columbia > Vancouver > Downtown
Price Range: $187 - $583 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pinnacle Hotel Vancouver Harbourfront 4*
Number of rooms: 448
Reservation Options:
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Also Known As:
Renaissance Vancouver
Vancouver Renaissance
Hotel Style:
#24 Luxury Hotel in Vancouver
#38 Business Hotel in Vancouver
#40 Family Hotel in Vancouver
#41 Romantic Hotel in Vancouver
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Questions & Answers

Here's what travellers have asked, with answers from Pinnacle Hotel Vancouver Harbourfront staff and other travellers.
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Questions? Get answers from Pinnacle Hotel Vancouver Harbourfront staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the harbor have a great view. They charge more if you are above the 11th floor but it is worth it!”
 of 5 bubbles SueW755, 20 Feb 2017 | Read review
“Stay away from elevator, very noisey.”
 of 5 bubbles tracya470, 19 Feb 2017 | Read review
“get a room with a view”
 of 5 bubbles laurem1453, 17 Feb 2017 | Read review
“Request harbour front rooms”
 of 5 bubbles Glenda2233, 14 Feb 2017 | Read review
“The harbourside rooms are quieter and have a lovely view”
 of 5 bubbles hpattison, 13 Feb 2017 | Read review
5 of 5