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Pinnacle Hotel Harbourfront

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Pinnacle Hotel Harbourfront
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2,639 Reviews from our TripAdvisor Community

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There are newer reviews for Pinnacle Hotel Harbourfront
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Showing 2,524: English reviews
Calgary, Canada
Reviewed 9 September 2016

Stayed for one night before our cruise, hotel condition and service was good. We were put in a room with 2 double beds when we specified a king or queen months in advance. Very squishy and uncomfortable for a couple that wishes to sleep together. Front desk insisted that we booked the double beds, otherwise a nice hotel.

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Thank rodneywilliamh
Durham, UK
Reviewed 9 September 2016

On arrival we walked from Waterfront station, lugging suitcases in 28 degree heat was not my best idea. It took us half an hour. Entrance was confusing as I expected it on the front main road as per Google maps. Still we were greeted very nicely by concierge and reception staff who were really nice and helpful (as were the...

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Thank borobabe_69
West Seneca, New York
Reviewed 9 September 2016

Very nice place to stay. Close to cruise docks and Canada Place. Only thing i didn't like was no coffee in room. Had to purchase coffee down in lobby instead of having free coffee as other hotels have.

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Thank Robert R
Reviewed 9 September 2016 via mobile

Centrally located in Vancouver with good access to the sea wall, Stanley park and downtown shops. Was formerly a Marriott hotel now run as an independent. Elevators are painfully slow and rooms have ok furnishings. Restaurant is ok.

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Thank Marc D
PinnacleHotelManager, Manager at Pinnacle Hotel Harbourfront, responded to this review

Dear Marc, Thank you very much for your feedback. If you would like to discuss your experience further, please do not hesitate to contact me. Respectfully, David Stevenson-Moore Director of Operations dsmoore@pinnaclehotels.ca

york
Reviewed 8 September 2016 via mobile

Stayed here prior to a cruise. It's in a great location with easy walking to everything. They also have complimentary bikes for hire on a first come basis. The hotel is a little dated in decor however the rooms are large, very comfortable and so quiet. We slept very well. The staff are delightful and a definite asset to the...

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Thank primpops
PinnacleHotelManager, Manager at Pinnacle Hotel Harbourfront, responded to this review

Dear Primpops, Thank you for your feedback. I will be sure to share your praise with all our colleagues. We look forward to your next visit. Respectfully, David Stevenson-Moore Director of Operations dsmoore@pinnaclehotels.ca

Reviewed 8 September 2016 via mobile

We arrived in Vancouver Labor Day weekend as the last leg of a North West US trip. We had booked the hotel through our UK travel operator in January and were surprised when reception seemed to be struggling to find us a room. We were given a disabked access room on the 4th floor which was dark and depressing. When...

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Thank Gillian L
PinnacleHotelManager, Manager at Pinnacle Hotel Harbourfront, responded to this review

Dear Gillian, Thank you so much for your review. I am happy to hear that your concerns were addressed immediately during your stay. I do hope that we get another chance to welcome you back in the near future. Respectfully, David Stevenson-Moore Director of Operations dsmoore@pinnaclehotels.ca

Wye
Reviewed 8 September 2016

This hotel is in a good position but we found it very noisy, inside and out. Room fairly large but small beds. Reasonably comfortable but quite tired. Very easy to walk along the harbour and can walk to most of town attractions.

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Thank bippitt
PinnacleHotelManager, Manager at Pinnacle Hotel Harbourfront, responded to this review

Dear Bippitt, Thank you very much for your feedback. I am glad to hear that you were able to take advantage of our prime Coal Harbour location. We look forward to welcoming you back for another comfortable sleep. Respectfully, David Stevenson-Moore Director of Operations dsmoore@pinnaclehotels.ca

Sacramento
Reviewed 8 September 2016

We could hear the elevator moving loudly between floors. It was so bad that we had to use a white noise app on my phone in order to sleep. Also, the cleaning staff entered our room even though we had the Do Not Disturb sign on the door, which I feel is a violation of our privacy.

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Thank Tina M
PinnacleHotelManager, Manager at Pinnacle Hotel Harbourfront, responded to this review

Dear Tina, Thank you very much for your feedback. I am sorry that our housekeeping team disturbed you during your stay. I will be sure to speak with my team to avoid this situation from happening again. I do hope you offer us another opportunity to welcome you back in the near future. Respectfully, David Stevenson-Moore Director of Operations dsmoore@pinnaclehotels.ca

Chesapeake
Reviewed 7 September 2016

We loved the location, amenities and services available at Pinnacle Harbourfront and experienced a great, relaxing two day stay. We strongly recommend PH to all who desired luxury in a perfect Vancouver location.

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Thank Gary W
PinnacleHotelManager, Manager at Pinnacle Hotel Harbourfront, responded to this review

Dear Gary, Thank you very much for your feedback. I am so happy to hear that you had such a memorable experience. We look forward to your next visit. Respectfully, David Stevenson-Moore Director of Operations dsmoore@pinnaclehotels.ca

Johnston, Rhode Island
Reviewed 7 September 2016

Excellent location in Vancouver. The hotel was great, neat, clean, and large room with a keurig coffee maker with k-cups. The room had a nice fridge. The pool was wonderful. The staff was helpful and made reservations at the space needle for dinner.

Review collected in partnership with this hotel
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Thank lindagL9789CD
PinnacleHotelManager, Manager at Pinnacle Hotel Harbourfront, responded to this review

Dear Linda, Thank you very much for your review. I will be sure to share your praise with all my colleagues. We look forward to welcoming you again. Respectfully, David Stevenson-Moore Director of Operations dsmoore@pinnaclehotels.ca

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Staying in Downtown

Neighbourhood Profile
Downtown
Vancouver's business district, the Downtown area is bustling with smartly-dressed folks balancing their lattes and briefcases to and from work. The area's plethora of contemporary commercial, residential, and corporate spaces has bred a landscape of nouveau restaurants, chain cafes, and upmarket shopping options. However, located right on the waterfront of Vancouver's energetic Harbour, Downtown is a also popular public meeting spot, with a massive public library and convention center attracting a bevy of visitors both local and not, as well as a hotspot for the arts, being home to some of Vancouver's most cutting-edge galleries. With behemoth architecture and a professional air, Downtown means business.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Business Centre with Internet Access
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Defining Vancouver flare with opulent accommodations, exceptional service and breathtaking harbour views, the Pinnacle Vancouver Harbourfront Hotel welcomes travelers to discover the vibrant atmosphere of Downtown Vancouver. Our 442 guestroom Coal Harbour location provides a well-designed harbourfront escape, with locally inspired full-service amenities and personalized services your stay in Vancouver will be one to remember. ... more   less 

Additional Information about Pinnacle Hotel Harbourfront

Address: 1133 West Hastings Street, Vancouver, British Columbia V6E 3T3, Canada (Formerly Renaissance Vancouver Harbourside Hotel)
Region: Canada > British Columbia > Vancouver > Downtown
Price Range: $200 - $655 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pinnacle Hotel Harbourfront 4*
Number of rooms: 448
Reservation Options:
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Also Known As:
Renaissance Vancouver
Vancouver Renaissance
Hotel Style:
#24 Luxury Hotel in Vancouver
#38 Business Hotel in Vancouver
#40 Family Hotel in Vancouver
#41 Romantic Hotel in Vancouver
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Questions & Answers

Here's what travellers have asked, with answers from Pinnacle Hotel Harbourfront staff and other travellers.
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Questions? Get answers from Pinnacle Hotel Harbourfront staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from the elevator/mothership.”
 of 5 bubbles SaNaka13, 25 Mar 2017 | Read review
“Avoid the Harbour view ones, and make sure you are as far from the lifts as possible”
 of 5 bubbles TheDustOfMyFootsteps, 24 Mar 2017 | Read review
“A view of the harbour would have made our stay a little better but our room was great so a streetside view was fine.”
 of 5 bubbles relative, 22 Mar 2017 | Read review
“Harbour view is totally worth it”
 of 5 bubbles K103GJjonathanc, 19 Mar 2017 | Read review
“Get a Harbor View room if at all possible.”
 of 5 bubbles jeomo, 19 Mar 2017 | Read review
5 of 5