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The Fairmont Empress

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Traveller (1707)
Room & Suite (641)
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Overview
  • Excellent57%
  • Very good25%
  • Average11%
  • Poor5%
  • Terrible2%
Travellers talk about
“bengal lounge”(330 reviews)
“high tea”(396 reviews)
“afternoon tea”(355 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Additional information
Offers from The Fairmont Empress
Special Offer: Stay Longer & Save
Offers from The Fairmont Empress
Special Offer: Stay Longer & Save
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,114)
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3,880 results
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2,084
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2,084
990
462
227
117
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All reviewsbengal loungehigh teaafternoon teagold floorbengal roompresident's clubcurry buffettea roomceiling fanold worldbeautiful hotelair conditioningharbor view roomsconesbutchart gardensbritish columbiainner harbor
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1 - 5 of 3,880 reviews
Reviewed yesterday

The empress is a beautiful hotel , however the service and check in experience was Horrible. I stay 60 plus nights a year in a hotel and this was truly a horrible experience. Ms Laura Dominguez was rude and condescending and certainly not welcoming. My...More

Thank Nafisam
Hotel's Favourite
Reviewed 15 April 2018

We stayed in a Fairmont Gold harbor view suite for five nights and we had a wonderful time. The hotel was just renovated and the results are stunning! The inside feels fresh, our suite was really nice and the service was outstanding no matter where...More

1  Thank BernhardK1
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded 17 April 2018

We sincerely appreciate the lovely accolades and feedback regarding your recent stay with us. Our Fairmont Gold amenities and staff are second to none and the inner harbor is truly magical with all the water taxis, boats and sea planes. We do hope we shall...More

Reviewed yesterday

Here for a conference. 2/5 because the outside is beautiful and they checked me in early. CONS Room is SUPER far from elevator and facing a building :( early checkin - was expecting a nicer room Tried to order lunch - in-room dining - called...More

Thank shadrians
Reviewed yesterday

We had an amazing time at the Empress. We were traveling on vacation and booked a one night stay in a Fairmont Gold room at the hotel. Prior to arrival, I reached out to management for a special request to celebrate my son's 2 year...More

Review collected in partnership with fairmont.com
Thank Stephen C
Reviewed yesterday

Great place, location and excellent service. My husband surprised me for my 50th and booked the Fairmont. We were in Victoiria for Victoria day durnng a Roayal wedding and the city was energetic! We enjjoyed being able to walk everywhere and take in the waterfront,...More

Review collected in partnership with fairmont.com
Thank annaoR617DY
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded today

A very Happy Birthday. We are so pleased you were able to spend your special day with us, and very pleased you had such an enjoyable time. We look forward to your next visit. Kind regards, Indu Brar General Manager

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$316 - US$564 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Victoria
#6 Spa Hotel in Victoria
#10 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#14 Family Hotel in Victoria
#16 Romantic Hotel in Victoria
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$316 - US$564 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Victoria
#6 Spa Hotel in Victoria
#10 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#14 Family Hotel in Victoria
#16 Romantic Hotel in Victoria
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (1707)
Room & Suite (641)
Dining (148)
Pool & Beach (10)
Amenities (56)
Business Centre & Event Rooms (4)
Family and Play Areas (1)
Questions & Answers
Ask a question
john3mary
29 April 2018|
AnswerShow all 9 answers
Response from Baxterthetravelguy | Reviewed this property |
We usually stay at Hilton's as well but this was really amazing. Make sure you upgrade to Gold though. This is better located than the Hilton and even if your room doesn't have a view the Gold lounge has a magnificent view.
0
Votes
Stayorgo7
25 January 2018|
AnswerShow all 6 answers
Response from ResponsibleTraveler | Reviewed this property |
The hotel is a nonsmoking hotel in rooms, hallways and public areas. Smoking areas are posted usually just outside the building and can vary depending on some project in progress. My suggestion is to ask the concierge or... More
1
Vote
MaryBlum
30 December 2017|
AnswerShow all 7 answers
Response from Chester S | Reviewed this property |
breakfast was not included.
0
Votes
Room Tips
"harbour view"
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"Harbour views"
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"The windows on the downtown side have wooden frames. You will hear traffic in the morning and through the..."
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"Harbour view rooms are pricey. Save many and book a city view room. Save your money and spend it on the tea..."
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