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The Fairmont Empress

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#19 of 52 Hotels in Victoria
Certificate of Excellence
GreenLeadersGold level
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The Fairmont Empress
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3,406 Reviews from our TripAdvisor Community

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Showing 3,210: English reviews
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Iowa
Reviewed yesterday NEW

Having tea at the Empress Hotel in Victoria, British Columbia was so enjoyable. The setting is exceptionally beautiful and sophisticated. The service was beyond fabulous. I would recommend this experience to anyone traveling to Victoria

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Helpful?
Thank Deb H
Puget Sound, WA
HOTEL’S FAVOURITE REVIEW
Reviewed 28 December 2016

We stayed in the hotel Christmas eve and Christmas night in a harbourview room on the 5th floor. The room was huge and newly renovated with all the amenities - even our own seagull that came to the window ledge to share whenever he saw us snacking in our dining area by the window. Christmas morning we had a stocking...

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Helpful?
Thank faunadoc
About Hotel's Favourite Review
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you very much for your lovely and detailed review of your stay with us over Christmas. We look forward to welcoming you back after our renovations are complete in June 2017. Kind regards, Indu Brar General Manager

Halifax, Canada
Reviewed 1 week ago

First of all, the club in this hotel is wonderful. Excellent service and the food and beverage options are incredible. I visited when the property was under construction. I feel the guest experience for check-in could have been handled better. The Fairmont Gold club check-in seemed a bit disorganized. Rooms were wonderful, but a little small. Most likely due to...

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Helpful?
Thank andrewmaclellan
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you Andrew for posting your great review. I am so pleased you enjoyed your experience on Fairmont Gold and I will forward your comments for follow up. I am happy to were able to try out our new Q Bar and Restaurant. We look forward to your return! Sincerely, Indu Brar General Manager

San Diego, California
Reviewed 1 week ago via mobile

We arrived on a Friday afternoon to a very unconventional check-in area. It is on the side of the hotel and difficult to find. We flew into Victoria and after the drive to the hotel (about 30 minutes) I had to use the restroom once we arrived. I asked the women behind the counter where the restroom was located as...

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1Thank Thiscoupletravels
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you for your feedback regarding your recent stay. I apologize that there was confusion upon check in regarding a washroom close by. I have forwarded this for follow up with the team. Our renovations will be complete in June of this year and we are very excited for this. I sincerely hope you will come back and stay with...

Point Roberts, Washington
Reviewed 1 week ago

We have loved to stay at the Empress for many years and have such good memories of bringing family and friends to stay and dine there. But several changes over the last year have completely changed our enjoyment of this hotel. For some strange reason the Bengal Lounge was closed -- we always loved to go there when we stayed...

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1Thank dlefuefe
ManagerEmpress, Director, Food and Beverage at The Fairmont Empress, responded to this review

Thank you for sharing your comments with us. It is valuable to receive feedback like yours so that we can review our current offering. It was a very difficult decision to close the Bengal Lounge and we understand the personal connection many of our guests had with the room. Following the renovation of our Lobby Lounge there were some changes...

Brisbane, Australia
Reviewed 1 week ago

We stayed at the Fairmont Empress for our honeymoon. We were not disappointed. We were upgraded to a lovely suite! (Thanks Nathan) The property is the best location in Victoria. it's like the rest of the town was built around the hotel. Like all of the Fairmont properties it has that old historic charm to it yet with a modern...

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Thank JessMTATravel
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you for your great feedback regarding your recent stay with us for your Honeymoon. We love when our guests choose our property to celebrate. We certainly look forward to your return when you next visit Victoria. Congratulations! Kind regards, Indu Brar General Manager

Vancouver
Reviewed 1 week ago

Just spent 3 nights in the historic and now beautifully remodelled Empress Hotel. My expectations were exceeded as they did a fantastic job upgrading the rooms. I have also noticed the service levels are even better than you usually receive from Fairmont properties, which says a lot. Now of course, they are still under construction, but that shouldn't deter anyone...

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Helpful?
Thank Derek N
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you Derek. It is wonderful to read that your expectations were exceeded and that you liked our renovations and restorations. We will be fully complete with everything by June of this year. We look forward to welcoming you back once all is complete! Kind regards, Indu Brar General Manager

Saanich, British Columbia
Reviewed 2 weeks ago

Our family has been enjoying Tea At The Empress for four generations since 1929. Updates to the venue were needed but misguided in implimentation. Staff however deserve kudos for great service rendered. Modernization in style renders an iconic venue flat and ubiquitous in appearance. Tea service was as always, and yet offerings dreadfully out of date with today's innovative healthy...

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Helpful?
Thank Karen A
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you Karen for your feedback and I am sorry that your Tea at the Empress experience was not as you had enjoyed previously. We have made changes to our Tea at the Empress offering, to an upgraded and enhanced experience, steeped in history with a modern chic ambiance. Home of the Empress cake, which showcases an extra special customized...

Vienna, Virginia
Reviewed 2 weeks ago

We flew into Victoria on a seaplane from Vancouver to avoid the travails of a 4 hour ferry and bus ride. Great way to travel. The seaplane terminal at the harbor is just across from the entrance to the Empress. It's an absolutely gorgeous building and overlooks the equally gorgeous Parliament building. We had a large waterfront room with no...

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Thank Silverstreak46
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you very much for posting your great review. I am so pleased to read your comments regarding your stay as well as your dinner with us. I will ensure that your feedback is shared with our teams. We look forward to your return when you next visit Victoria. Kind regards, Indu Brar General Manager

Vancouver, Canada
Reviewed 2 weeks ago

The team at the Gold Lounge is awesome led by Duane Lachance. I enjoy every visit and the recent upgrades of the Old Lady. Great location and view point and the facilities on site have always been enjoyed fully. Love this place.

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Thank michaelbella1313
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Thank you very much for your lovely review regarding your stay with us on Fairmont Gold. Duane and his team do an amazing job and I am so pleased to read that you like our new renovations and restorations. We look forward to seeing you again! Sincerely, Indu Brar General Manager

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Fairmont Empress sits majestically at the cornerstone of Victoria's sparkling Inner Harbour. This landmark hotel features turn of the century architecture, classic beauty and an unrivaled location on the water. It features the highly acclaimed Willow Stream Spa regarded as one of the best spas in Canada. Food lovers can sample the English ritual of Afternoon Tea, savour the famous curry buffet in The Bengal Lounge or sample award-winning food and wine in The Empress Room. The Fairmont Empress offers wireless internet access in all guestrooms, and it is complimentary for our Fairmont President's Club members, free to join. ... more   less 

Additional Information about The Fairmont Empress

Address: 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range: $238 - $627 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Fairmont Empress 4*
Number of rooms: 477
Reservation Options:
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Also Known As:
The Fairmont Empress Hotel Victoria
Fairmont Hotel Victoria
Fairmont Hotel Empress
Empress Hotel Victoria
Fairmont Victoria
Victoria Fairmont
Fairmont Empress Hotel
The Fairmont Empress Victoria, Vancouver Island
Hotel Style:
#2 Green Hotel in Victoria
#8 Spa Hotel in Victoria
#9 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#16 Romantic Hotel in Victoria
#17 Family Hotel in Victoria
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Questions & Answers

Here's what travellers have asked, with answers from The Fairmont Empress staff and other travellers.
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Questions? Get answers from The Fairmont Empress staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a harbor view room”
 of 5 bubbles Silverstreak46, 11 Feb 2017 | Read review
“Gold Floor is worth it”
 of 5 bubbles michaelbella1313, 11 Feb 2017 | Read review
“Harbour views are beautiful. If you can afford it, Gold floor is worth it. The suites are huge and really well equipped.”
 of 5 bubbles Trackie67, 28 Jan 2017 | Read review
“Ask for water view.”
 of 5 bubbles westcoastcutie, 19 Jan 2017 | Read review
“Can't add any thing that they could make better!”
 of 5 bubbles donwatl, 4 Dec 2016 | Read review
5 of 5