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The Fairmont Empress

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#20 of 53 Hotels in Victoria
Certificate of Excellence
GreenLeadersGold level
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3,389 Reviews from our TripAdvisor Community

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Showing 3,196: English reviews
Victoria, BC Canada
Reviewed 4 June 2015

I recently attended a conference in my home town of Victoria. Quickly decided to take this opportunity to stay at "The Fairmont Empress" It was a wonderful experience and surpassed my expectations, I had heard the rooms were on the small side, not true 4 of us shared a room and found it quite sufficient and comfortable. The staff were...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
1Thank Sherron M
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Sherron, Thank you for your recent review of the Fairmont Empress. It is so nice to hear that you enjoyed your stay with us and it exceeded your expectations. I am glad you found our staff to be friendly and helpful. We take great pride in recruiting employees who are able to provide our guests with the exceptional guest...

Manhattan Beach
Reviewed 4 June 2015 via mobile

Staying at the Empress is like stepping back to a more gently elegant time. We stayed on the concierge level so we were able to check in quietly and discretely. We had use of the concierge lounge at breakfast and evening cocktails. Our room was romantically furnished and the service was impeccable. Dont miss the afternoon tea. On our visit,...

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Helpful?
Thank Douglas D
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Douglas, Thank you for your recent review of the Fairmont Empress. It is so nice to hear that you enjoyed your stay with us. Fairmont Gold is a wonderful experience with the private check in/check out, buffet breakfast, afternoon snacks and evening appetizers. Our grounds teams works very hard to maintain our gardens. I am glad you enjoyed them....

Port Hardy
Reviewed 4 June 2015

Love it, down town in the heart of Victoria The front staff were very helpful Room was OK not much of a view ( only down side ) Pictures around the hotel showing the history, I liked this part of the visit along with the history of the hotel rooms

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
1Thank John T
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear John, Thank you for your recent review of the Fairmont Empress. It is so nice to hear that you enjoyed your time in Victoria and our history. I hope you were able to join our historical hotel tour. If you are a history buff this is a great way to learn all about our hotel. If you missed it,...

Sydney, Australia
Reviewed 4 June 2015

We stayed 2 nights at this hotel, and we could not find one fault. Check in was very friendly & efficient. We were asked would we like to upgrade to a larger room with a view, for a cost, we said yes, and we were not dissapointed. The room had a lovely view out over the harbour. We ate in...

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Helpful?
Thank cp835
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Guest, Thank you for your recent review of the Fairmont Empress. It is so nice to hear that you thoroughly enjoyed your stay with us. I am glad you took advantage of the room upgrade offer. What a fabulous way to watch the sun set. We truly appreciate receiving comments like yours. It shows us that we are creating...

Columbia, Missouri
Reviewed 3 June 2015

There are other choices in Victoria, but none like the Empress. It is iconic and right on the waterfront. Go on a weekend so you can enjoy the activities, events, vendors and actors on the waterfront. The hotel was so on their game one of my party had their clothes on the ironing board unfinished and the room staff ironed...

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Helpful?
Thank 78Dave
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Guest, Thank you for taking the time to write a review. It is so nice to hear that you had a wonderful stay with us. I was thrilled to read your comment about the room attendant finishing your guests ironing. That is truly exceptional. I will be sure to share your comments with our housekeeping team. We would love...

Seattle, Washington
Reviewed 3 June 2015

Two things I really liked - the shower actually had some zip and the pool was open until 1:00 AM. The public spaces of this old hotel are gracious and beautiful. I rated the staff very good. I would have said excellent but the housekeeping prevented that score. Our room was lovely. There were problems with it, however. It faced...

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Helpful?
1Thank Anna M
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Anna, Thank you for taking the time the write a review. I am sorry to hear that your stay was not as comfortable as we would have liked. We take all of our guest comments and concerns very seriously. The fact that you need to get a tetanus shot is quite concerning. I would really like the opportunity to...

North Vancouver, Canada
Reviewed 3 June 2015

My partner and made a spontaneous decision to visit Victoria and stay over on Saturday May 30th to celebrate our first anniversary together. We did not have a reservation. We spent nearly 20 minutes standing in line at the front desk waiting for service from one member of staff while 2 others were chatting with one another and one other...

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Helpful?
3Thank victoriavisitor2015
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Guest, Thank you for sharing your experience with us. It is quite concerning to read about your arrival experience. The fact that we had staff members chatting while guests were waiting in line is unacceptable and will be addressed. Thank you for bringing this to our attention. I know our staff is capable of so much more. They are...

Mississauga
Reviewed 2 June 2015

Great Hotel! Will definately return on next visit and will recommend to friends and family. Fairmont Gold is a very nice added touch. Beautiful hotel with an excellent location. Short walk from Ferry terminal. Highly recommended.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank stevenj721
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Guest, Thank you for taking the time to write a review. It is wonderful to hear that you enjoyed your stay with us. Fairmont Gold is a wonderful choice with the added benefit on breakfast, afternoon snacks and evening appetizers in the private lounge. I will be sure to share your comments with the team. They are always so...

Scottsdale, Arizona
Reviewed 31 May 2015

Beautiful lobby, grand old hotel. The room was older style and clean. No view. The hotel was quiet and had a feeling of formal due to the elegance. We also had breakfast and dinner in the dining room and, while expensive, the food and service were very good, all beautifully chef prepared. The pool was great, go see it, but...

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Helpful?
Thank billh85
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Guest, Thank you for your recent review of the Fairmont Empress. Is it wonderful to hear that you enjoyed your stay with us. Thank you for your comments about our hotel and restaurants. I am glad you enjoyed breakfast and dinner in the Empress Dining Room and Afternoon Tea. I will be sure to share your comments with our...

Regina, Canada
Reviewed 31 May 2015

No air conditioning in the guest rooms. My room received a lot of sun so either leave window and curtains open, or close curtains but no air getting in. Wireless access Was not free. Shower was great. Great location.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank Veronica g
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Veronica, Thank you for your review. I am sorry to hear that your room was quite warm. It is something that we will be addressing with the room renovation we are planning. We truly appreciate receiving your comments. I hope you enjoyed your time in Victoria and we look forward to welcoming you back sometime soon. Warm regards, Don...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Fairmont Empress sits majestically at the cornerstone of Victoria's sparkling Inner Harbour. This landmark hotel features turn of the century architecture, classic beauty and an unrivaled location on the water. It features the highly acclaimed Willow Stream Spa regarded as one of the best spas in Canada. Food lovers can sample the English ritual of Afternoon Tea, savour the famous curry buffet in The Bengal Lounge or sample award-winning food and wine in The Empress Room. The Fairmont Empress offers wireless internet access in all guestrooms, and it is complimentary for our Fairmont President's Club members, free to join. ... more   less 

Additional Information about The Fairmont Empress

Address: 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range: $231 - $598 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Fairmont Empress 4*
Number of rooms: 477
Reservation Options:
TripAdvisor is proud to partner with HotelsforEveryone, Booking.com, Fairmont Hotels, Agoda, Hotels.com, TripOnline SA, Priceline, Travelocity and Jetsetter so you can book your The Fairmont Empress reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Fairmont Empress Hotel Victoria
Fairmont Hotel Victoria
Fairmont Hotel Empress
Empress Hotel Victoria
Fairmont Victoria
Victoria Fairmont
Fairmont Empress Hotel
The Fairmont Empress Victoria, Vancouver Island
Hotel Style:
#2 Green Hotel in Victoria
#8 Spa Hotel in Victoria
#9 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#16 Romantic Hotel in Victoria
#17 Family Hotel in Victoria
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Questions & Answers

Here's what travellers have asked, with answers from The Fairmont Empress staff and other travellers.
21 questions
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Questions? Get answers from The Fairmont Empress staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for water view.”
 of 5 bubbles westcoastcutie, 19 Jan 2017 | Read review
“Can't add any thing that they could make better!”
 of 5 bubbles donwatl, 4 Dec 2016 | Read review
“On Fairmont Gold there's no need for a Harbour View, since the Lounge provides an exceptional view both from inside and on the Terrace.”
 of 5 bubbles jamesgP7452RM, 26 Nov 2016 | Read review
“Harbour view if possible but it is more expensive”
 of 5 bubbles needles4ewe, 21 Nov 2016 | Read review
“We had a large corner room in the renovated side with views of the harbor on the concierge level. It was perfect!”
 of 5 bubbles WarmweatherHeather, 20 Nov 2016 | Read review
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