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The Fairmont Empress

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Traveller (1707)
Room & Suite (641)
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Overview
  • Excellent57%
  • Very good25%
  • Average11%
  • Poor5%
  • Terrible2%
Travellers talk about
“bengal lounge”(330 reviews)
“high tea”(396 reviews)
“afternoon tea”(355 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Additional information
Offers from The Fairmont Empress
Special Offer: Stay Longer & Save
Offers from The Fairmont Empress
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,109)
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2,082
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226
116
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All reviewsbengal loungehigh teaafternoon teagold floorbengal roompresident's clubcurry buffettea roomceiling fanold worldbeautiful hotelair conditioningharbor view roomsconesbutchart gardensbritish columbiainner harbor
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1,091 - 1,095 of 3,876 reviews
Reviewed 11 July 2016

This is a lovely hotel located right on the waterfront. It is a superb location in walking distance to everything. The rooms are lovely but the bathroom is fairly small (which seems to be the case with most of the Fairmonts that we stayed at...More

Thank dsykes65
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded 12 July 2016

Thank you for your lovely feedback. We are so happy you enjoyed your stay. I agree that our location is beautiful and so close to so many great venues. I hope you will be able to return soon! Kind regards, Indu Brar General Manager

Reviewed 10 July 2016

The Fairmont Empress Hotel rises from the foot of Victoria's Inner Harbor and its impressive architecture and grounds so dominates the picturesque landscape that it is has become an iconic symbol of the city. There is simply no better place to stay though I've stayed...More

Review collected in partnership with Fairmont Hotels & Resorts
Thank storert
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded 12 July 2016

Thank you very much for your lovely review of your stay at the Empress. I will definitely pass along your kind comments regarding the staff to everyone. I am glad that you were able to use the bikes and see some of Victoria's historical and...More

Reviewed 10 July 2016 via mobile

Such a beautiful historic hotel, very classy! I would have loved to stay here! We did have afternoon tea though. I have to say it's not all it's cracked up to be. I expected a lot better from the highly acclaimed empress and at $75...More

Thank Elizabeth D
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded 12 July 2016

I am sorry Elizabeth that Tea At The Empress was not quite as you had envisioned. Your feedback regarding the sandwiches will certainly be passed along to our Food & Beverage team. We hope we will see you again. Kind regards, Indu Brar General Manager

Reviewed 10 July 2016

Small smelly rooms, cramped bathroom with very basic tiles and fixtures; nothing luxurious or even above average; furnishings and decor of the room were poorly coordinated. Our deluxe room had a "dumpster view". No turndown service. It definitely did not meet Fairmont standard unless the...More

Review collected in partnership with Fairmont Hotels & Resorts
Thank jasminderl
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded 11 July 2016

Thank you Jasminder for providing feedback. I certainly apologize that you were not happy with your guest room provided for your stay. Please always as about a room move as we are happy to provide this pending availability. Our Phase One guest room renovations have...More

Reviewed 8 July 2016 via mobile

Very impressive and large hotel which takes up one whole side of the inner harbour . It has a conference centre attached with some very expensive shops in the foyer. Excellent position . We were upgraded to a newly refurbished room but unfortunately it had...More

Thank helen263
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded 9 July 2016

Thank you Helen for sharing your comments regarding your stay with us. I am sorry that your room was so far from the elevators. In future please always ask for a room move as we are happy to accommodate if there is availability. I will...More

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$315 - US$562 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Victoria
#6 Spa Hotel in Victoria
#10 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#14 Family Hotel in Victoria
#16 Romantic Hotel in Victoria
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$315 - US$562 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Victoria
#6 Spa Hotel in Victoria
#10 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#14 Family Hotel in Victoria
#16 Romantic Hotel in Victoria
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1707)
Room & Suite (641)
Dining (148)
Pool & Beach (10)
Amenities (56)
Business Centre & Event Rooms (4)
Family and Play Areas (1)
Questions & Answers
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john3mary
29 April 2018|
AnswerShow all 9 answers
Response from Baxterthetravelguy | Reviewed this property |
We usually stay at Hilton's as well but this was really amazing. Make sure you upgrade to Gold though. This is better located than the Hilton and even if your room doesn't have a view the Gold lounge has a magnificent view.
0
Votes
Stayorgo7
25 January 2018|
AnswerShow all 6 answers
Response from ResponsibleTraveler | Reviewed this property |
The hotel is a nonsmoking hotel in rooms, hallways and public areas. Smoking areas are posted usually just outside the building and can vary depending on some project in progress. My suggestion is to ask the concierge or... More
1
Vote
MaryBlum
30 December 2017|
AnswerShow all 7 answers
Response from Chester S | Reviewed this property |
breakfast was not included.
0
Votes
Room Tips
"Harbour views"
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"The windows on the downtown side have wooden frames. You will hear traffic in the morning and through the..."
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"Harbour view rooms are pricey. Save many and book a city view room. Save your money and spend it on the tea..."
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"We were facing the city. Very quiet though."
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