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The Fairmont Empress

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#20 of 53 Hotels in Victoria
Certificate of Excellence
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3,355 Reviews from our TripAdvisor Community

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Showing 3,164: English reviews
Vancouver, Canada
Reviewed 22 April 2015

It's a nice treat to stay at the Empress on business. While the work days can be long, it's nice to end the day with a drink at the Bengal Lounge, a dip in the hot tub, or a relaxing night in the comfy beds. The service, from every single staff member in the hotel, is exceptional, without being overbearing...

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Helpful?
1Thank steveston78
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Guest, Thank you for your recent review of the Fairmont Empress. It is wonderful to read your comments about our service, especially one of our front desk agents offering to lend you a tie. I will be sure to share your comments with our Front Office Manager so that she can share with her team. I hope we will...

Richmond Hill, Canada
Reviewed 22 April 2015

This Fairmont is in a beautiful spot on the water and has a beautiful layout. It has the feel of all Fairmonts which is exactly what you pay for. For the first time ever staying at a Fairmont I had to ask to change rooms due to a bad smell in the room. The front desk was very cooperative though...

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Helpful?
Thank gmcnab
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Guest, Thank you for writing a review of your recent stay with us. I am sorry to hear that you needed to ask for a room move but am happy to hear that our team was able to accommodate your request in a timely manner. Our goal is to ensure that all of our guests are comfortable and have...

Jenick44
Reviewed 21 April 2015

I’ve always thought of the Empress as the nicest hotel in Victoria. We booked a harbour view, 1 bedroom suite and were willing pay a pretty penny to have a luxurious room during our stay. As we were travelling with our two year old, it was important to us to have a comfortable living room to relax in while he...

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Helpful?
2Thank Jenick44
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Guest, Thank you for writing a review of your recent stay with us. I am truly sorry for your experience. Your comments about the one-bedroom suite are quite concerning and certainly not the standard expected at a Fairmont Hotel. If could kindly let me know the room that you stayed in, I can have our housekeeping team address the...

Portland, Oregon
Reviewed 20 April 2015

The Fairmont Empress is without peer. Other hotels can have all the fine amenities, but there is only one Empress! She is unique, beautiful, refined, comfortable, and has the best (by far) location in Victoria. In addition to all the finest amenities, staff, views, decor, and food, the ambiance at The Empress is in a league of its own!

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Thank grammy6187
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Guest from Portland, Thank you for writing a review of your recent stay with us. It was so lovely to read your comments about our historic hotel. We truly take great pride in our property and the history within it's walls. I am so happy to hear that you enjoyed your stay and the amenities, service and food we...

Kamloops
Reviewed 20 April 2015

Always a pleasure staying at Fairmont Hotels. Location of the Empress is spectacular. Waterfront room was a bit of a disappointment due to the tiny window we had. Room was very comfortable and the business arrangements were very well organized. Library room is always my favorite.

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Helpful?
Thank Dick P
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Dick, Thank you for writing a review of your recent stay with us. I am happy to hear that you found your room to be comfortable and enjoyed your time in our Library Room. It is a great room for business meetings with a wonderful view of Victoria's Inner Harbour. I am sorry to hear of the small window...

mainlinegirl610
Reviewed 18 April 2015

I took my 7 year old granddaughter to Seattle for her spring break and decided to do a side trip to Victoria. The hotel was lovely. The staff welcomed gd with a little hotel scavenger hunt that she quite enjoyed. After settling into our room and changing we went to the afternoon tea at the Empress Tea Room. I will...

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Helpful?
Thank mainlinegirl610
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Guest, Thank you for taking the time to write a review about the Fairmont Empress. It is wonderful to hear that you and your granddaughter had a most enjoyable stay. Thank you for your comments about our Afternoon Tea and indoor pool. I hope the two of enjoyed your time swimming. Springtime is a fabulous time to visit Victoria...

Victoria, Canada
Reviewed 17 April 2015

Entertained a great dinner and drinks the other night at The Empress. A group of us were warmly welcomed in the colonial leather clad, Bengal, sitting at the Fire Place and enjoying Jazz playing in the night. We were served by Elsa and we had attentive service and the food was perfect. The property has removed a lot of dead...

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Helpful?
2Thank DerekSanderson
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Derek and Julie, Thank you for your recent review of the Fairmont Empress. It is always so nice to receive comments like yours, especially from such loyal guests as yourself. I am glad that Elsa provided you with such great service. I will be sure to share your comments with her. She is a truly valued employee and we...

Reviewed 17 April 2015

We stayed in one of the Fairmont gold rooms overlooking the harbor, so the views were great. The rooms seemed to be in a separate section of the hotel that had its own little bar and complimentary breakfast area. The hotel is old and the grounds are beautiful. The service and staff were exceptional. We had our dog with us,...

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Helpful?
Thank Mike D
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review

Dear Valued Guest, Thank you for taking the time to write a review on Trip Advisor regarding your stay with us on our Gold Floor. The harborview rooms are spectacular. I am pleased that you enjoyed the historical aspects of our iconic building as well. We look forward to welcoming you and your dog back on your next visit to...

East Coast Canada
Reviewed 17 April 2015

I stayed at this hotel for 3 nights and was very pleased with my stay. The room was spacious and the bed comfortable. The staff was very friendly and helpful with every request. The bathroom was smaller than other hotels I have stayed in, but reasonable. There is a real sense of history and old world elegance that permeates the...

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Helpful?
Thank EastCoastCanada
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review

Dear Valued Guest, Thank you for taking the time to write about your recent stay with us here at The Fairmont Empress. I was pleased to read that you enjoyed your room and also that our staff were helpful with your requests. Our location is so wonderfully central to so many attractions and venues within walking distance. Thank you again....

Simsbury, Connecticut
Reviewed 16 April 2015 via mobile

Stayed with family for a night and had a terrific time. Hotel is in heart of Victoria. It is very well maintained and staff was excellent. Grounds were under construction but look like the will be beautiful. Pool was a hit with kids. Also tried the high tea, which was expensive but fun. Booked it with Victoria Clipper ferry tickets...

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1Thank Robb C
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review

Dear Robb, Thank you for writing your great review on TripAdvisor. I was very pleased to read that you and your family had such an enjoyable stay. Thank you for the comment regarding our excellent staff. I am also pleased that you were able to enjoy our Afternoon Tea which has been served since 1908. We look forward to welcoming...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Fairmont Empress sits majestically at the cornerstone of Victoria's sparkling Inner Harbour. This landmark hotel features turn of the century architecture, classic beauty and an unrivaled location on the water. It features the highly acclaimed Willow Stream Spa regarded as one of the best spas in Canada. Food lovers can sample the English ritual of Afternoon Tea, savour the famous curry buffet in The Bengal Lounge or sample award-winning food and wine in The Empress Room. The Fairmont Empress offers wireless internet access in all guestrooms, and it is complimentary for our Fairmont President's Club members, free to join. ... more   less 

Additional Information about The Fairmont Empress

Address: 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range: $173 - $482 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Fairmont Empress 4*
Number of rooms: 477
Reservation Options:
TripAdvisor is proud to partner with Fairmont Hotels, Expedia, HotelsforEveryone, Hotels.com, Orbitz, Cancelon, Booking.com, Priceline, Travelocity, HotelTravel.com, Odigeo and Jetsetter so you can book your The Fairmont Empress reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Fairmont Empress Hotel Victoria
Fairmont Hotel Victoria
Fairmont Hotel Empress
Empress Hotel Victoria
Fairmont Victoria
Victoria Fairmont
Fairmont Empress Hotel
The Fairmont Empress Victoria, Vancouver Island
Hotel Style:
#2 Green Hotel in Victoria
#8 Spa Hotel in Victoria
#9 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#16 Romantic Hotel in Victoria
#17 Family Hotel in Victoria
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Questions & Answers

Here's what travellers have asked, with answers from The Fairmont Empress staff and other travellers.
21 questions
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Questions? Get answers from The Fairmont Empress staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Can't add any thing that they could make better!”
 of 5 bubbles donwatl, 4 Dec 2016 | Read review
“On Fairmont Gold there's no need for a Harbour View, since the Lounge provides an exceptional view both from inside and on the Terrace.”
 of 5 bubbles jamesgP7452RM, 26 Nov 2016 | Read review
“Harbour view if possible but it is more expensive”
 of 5 bubbles needles4ewe, 21 Nov 2016 | Read review
“We had a large corner room in the renovated side with views of the harbor on the concierge level. It was perfect!”
 of 5 bubbles WarmweatherHeather, 20 Nov 2016 | Read review
“The best views face the harbour but you pay for that.”
  • king bed, looking small because of the high ceilings
 of 5 bubbles lmjives, 17 Nov 2016 | Read review
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