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The Fairmont Empress

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#20 of 53 Hotels in Victoria
Certificate of Excellence
GreenLeadersGold level
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3,390 Reviews from our TripAdvisor Community

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Showing 3,197: English reviews
Onalaska, Wisconsin
Reviewed 17 May 2015

The small aged rooms drop this hotel from five star category. Upon landing in a float you view this grand dame. The outside is so beautiful and the Bengal lounge is world class but due to the age the rooms are tiny, tiny.

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Helpful?
Thank RSTT3959
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear valued guest, Thank you for your recent review. I am happy to hear that you enjoyed our grounds and the Bengal Lounge. We do have some smaller rooms but are always happy to move you to a larger one. We are in the process of finalizing a room renovation which will bring a huge improvement to our current rooms....

Burnaby
Reviewed 16 May 2015

Staff was excellent, room was perfect, quiet at night. Wonderful bed had a great sleep each night. Bengal Lounge was super, great, friendly service. All staff went out of their way to make us feel special. Location was first rate for walking everywhere in town.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank Marti T
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Marti, Thank you for your recent review of the Fairmont Empress. It is wonderful to read that you enjoyed your stay on Fairmont Gold and an evening in the Bengal Lounge. I truly appreciate your comments about our staff. We take great pride in recruiting colleagues who are dedicated to providing a most memorable experience. I will be sure...

Reviewed 16 May 2015

We arrived here 3 weeks ago from Sydney, where our bags remained on tarmac during a severe storm. Our luggage was soaked mine particularly. Rang the Consierge and they took all of the wet clothes and put them through a drier and ironed clothes that needed it. Next afternoon they were delivered dry and on hangers. Really saved the day...

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Helpful?
Thank rpfowler
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Reg, Thank you for your recent review of the Fairmont Empress. It is so nice to hear that our colleagues at the concierge desk took such great care of you. I am so happy that we were able to assist with drying your clothes. Our colleagues are always willing to help out in any circumstance. I am thrilled that...

Calgary
Reviewed 15 May 2015

this hotel captures the essence of Victoria. Located within walking distance of historic downtown. Great time, loved the afternoon tea and gardens. Staff was polite and helpful. Room was clean and comfortable, with lots of character. Coffee maker with fresh cream in the fridge was a bonus.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank Albert D
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Albert, Thank you for your recent review. I am happy to hear that you enjoyed your stay with us. Thank you for your comments about Afternoon Tea, our gardens and staff. It is also nice to hear that your room was clean and comfortable. I will be sure to share your comments with our team. I hope we will...

Ontario, California
Reviewed 15 May 2015

Beautiful hotel, big rooms good view of the city friendly and helpful staff. I enjoyed having Tea time at the Tea Room Wished I had stayed longer so I could walked to all the sights close to the hotel. The meals in the dining room were delicious,. good selection of shops I did most of my shopping there,Good selection of...

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Helpful?
Thank Lidia R
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Lidia, Thank you for your recent review of the Fairmont Empress. We truly appreciate receiving comments like yours. It is always so nice to hear from our guests and how much they enjoyed their time with us. I am glad you enjoyed our Afternoon Tea and a meal in the Empress Room. Our culinary team does an incredible job...

North Vancouver
Reviewed 14 May 2015

Consistently fabulous hotel in the heart of Victoria. Nothing beats a Fairmont anywhere, but The Empress is something special. Impeccable service, beautiful and classic rooms, great restaurants - don't miss Afternoon Tea and a G&T in the Bengal Lounge. Close to everything. The epitome of gracious Victoria.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank Terri J
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Terri, Thank you for your recent review of The Fairmont Empress. It is wonderful to read that you enjoyed your stay with us. I am glad you enjoyed our Afternoon Tea and Bengal Lounge. The Bengal Lounge is a great place to enjoy a cocktail. It is great to hear you enjoyed your gin and tonic. Thank you once...

Canada
Reviewed 14 May 2015

Stayed two nights in Victoria at the Empress and the experience did not disappoint. The check in was flawless, and the porter who escorted us to our mezzanine floor king size room was charming. The room was nicely appointed but showed its age but was spotless. I loved the fact that this hotel is steeped in history, reflected by lovely...

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Helpful?
1Thank FriendlyTripper
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Valued Guest, Thank you for your recent review of the Fairmont Empress. I am so happy that you enjoyed your stay with us and were treated so nicely. We have incredible employees who are truly dedicated to providing exceptional customer service. I hope you enjoyed your time in the Bengal Lounge. There are some fabulous cocktails to be had....

Reviewed 13 May 2015 via mobile

Spectacular property with a kitchen & staff who take food allergies seriously. Nice to be able to eat knowing you're not going to be served food that'll make you sick. Arrived early & checked bags with the porter ahead of meetings. Service by staff from check-in, to dining and porter was exemplary throughout. Courteous and professional service does make a...

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Helpful?
Thank Doug S
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Doug, Thank you for sharing your experience with us. I am so happy to hear that you were treating so nicely from the moment you arrived. It is wonderful to hear that our culinary team ensured that your dietary restrictions were addressed and you were able to dine without a worry. We are always so happy to accommodate the...

Grande Cache, Canada
Reviewed 12 May 2015

Valet told me to bring my Dodge Ram 1500 to park underground the clearance boards we too low and scratched the whole roof of my truck. They were guiding my truck through the clearance and said I was clear when I wasn't and damaged my truck and only comp'd the parking charge. We did not get the harbour view room...

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Helpful?
2Thank Megan J
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Megan, Thank you for sharing your experience. I am so sorry that your truck was damaged while it was being parked. This is the first I am hearing of this. I have shared your comments with our valet company who would welcome the opportunity to properly resolve your complaint. I am truly sorry that it was not addressed appropriately...

Surrey, Canada
Reviewed 11 May 2015

Have just returned from an enjoyable stay at the Empress Hotel. This hotel is located right by the inner harbour of Victoria. We stayed in a corner junior suite on the Gold level with a harbour view and over looking the legislative buildings and the BC Museum. Recommend the Harbour view. The Gold level is worth the extra cost just...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
2Thank Keray M
ManagerEmpress, General Manager at The Fairmont Empress, responded to this review

Dear Keray, Thank you for your recent review of the Fairmont Empress. It is wonderful to read that you enjoyed your staying in one of our Fairmont Gold Junior Suites. The views are truly amazing especially in the late afternoon as the sun begins to set. The lounge is also a great place to relax and enjoy the snacks. I...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Fairmont Empress sits majestically at the cornerstone of Victoria's sparkling Inner Harbour. This landmark hotel features turn of the century architecture, classic beauty and an unrivaled location on the water. It features the highly acclaimed Willow Stream Spa regarded as one of the best spas in Canada. Food lovers can sample the English ritual of Afternoon Tea, savour the famous curry buffet in The Bengal Lounge or sample award-winning food and wine in The Empress Room. The Fairmont Empress offers wireless internet access in all guestrooms, and it is complimentary for our Fairmont President's Club members, free to join. ... more   less 

Additional Information about The Fairmont Empress

Address: 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range: $233 - $601 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Fairmont Empress 4*
Number of rooms: 477
Reservation Options:
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Also Known As:
The Fairmont Empress Hotel Victoria
Fairmont Hotel Victoria
Fairmont Hotel Empress
Empress Hotel Victoria
Fairmont Victoria
Victoria Fairmont
Fairmont Empress Hotel
The Fairmont Empress Victoria, Vancouver Island
Hotel Style:
#2 Green Hotel in Victoria
#8 Spa Hotel in Victoria
#9 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#16 Romantic Hotel in Victoria
#17 Family Hotel in Victoria
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Questions & Answers

Here's what travellers have asked, with answers from The Fairmont Empress staff and other travellers.
21 questions
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Questions? Get answers from The Fairmont Empress staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for water view.”
 of 5 bubbles westcoastcutie, 19 Jan 2017 | Read review
“Can't add any thing that they could make better!”
 of 5 bubbles donwatl, 4 Dec 2016 | Read review
“On Fairmont Gold there's no need for a Harbour View, since the Lounge provides an exceptional view both from inside and on the Terrace.”
 of 5 bubbles jamesgP7452RM, 26 Nov 2016 | Read review
“Harbour view if possible but it is more expensive”
 of 5 bubbles needles4ewe, 21 Nov 2016 | Read review
“We had a large corner room in the renovated side with views of the harbor on the concierge level. It was perfect!”
 of 5 bubbles WarmweatherHeather, 20 Nov 2016 | Read review
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