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The Fairmont Empress

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Traveller (1705)
Room & Suite (640)
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Overview
  • Excellent57%
  • Very good25%
  • Average11%
  • Poor5%
  • Terrible2%
Travellers talk about
“bengal lounge”(330 reviews)
“high tea”(396 reviews)
“afternoon tea”(355 reviews)
Free Internet
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Offers from The Fairmont Empress
Offers & Announcements: Steep & Sleep
Offers from The Fairmont Empress
Offers & Announcements: Steep & Sleep
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,078)
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116
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1,131 - 1,135 of 3,846 reviews
Reviewed 9 June 2016

This is an exquisite old hotel on the inner harbor of Victoria. Very classy with great character. The room was beautiful and the hotel centered in the heart of old Victoria. Convenient access to the major tour routes.

Review collected in partnership with Fairmont Hotels & Resorts
Thank smV1397TM
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded 16 June 2016

I am so pleased you had such a wonderful stay with us. Please visit again soon! Kind regards, Indu Brar General Manager

Reviewed 9 June 2016

We recently had lunch at The Empress after extensive renovations have been made to the public areas of the hotel. The main dining room, lobby bar and the new Q bar are part of the changes in the grand old hotel. We had lunch on...More

2  Thank Langmac
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded 16 June 2016

Thank you for taking the time to write such a detailed review. Feedback is extremely important to us especially as we are just completing our Phase One renovations and working with new menus, eating spaces etc. We have heard similar feedback regarding having some more...More

Reviewed 8 June 2016

The staff at the Empress is helpful and friendly. The room we had was very nice and big. We were in a room that did not yet have air conditioning however the ceiling fan was enough and kept us cool. The pool area, hot tub...More

Thank Christine S
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded 16 June 2016

Hi Christine. Thank you for your great feedback. Our location is great and within walking distance to so many different venues which it sounds like you were able to enjoy. We look forward to you visiting again. Kind regards, Indu Brar General Manager

Reviewed 8 June 2016

I always look forward to going to Victoria to have high tea. The ambiance in the Tea Room is fantastic, quiet but the piano player is always really talented. The original carved wood ceiling is beautiful as well, and we got to look right out...More

1  Thank Osk11992
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded 16 June 2016

I am very pleased you enjoyed your Tea at the Empress experience. We have made a few changes to our tea experience in our new Lobby Lounge, and now feature an enhanced tea experience with loose leaf teas. In the evening the Lobby Lounge will...More

Reviewed 7 June 2016

The overall experience of the Empress was positive from the beautiful gardens to the rooms although the rooms could have been a little larger. we were fortunate enough to experience the Bangal lounge on its last night as it had a very ambient atmosphere.It had...More

Review collected in partnership with Fairmont Hotels & Resorts
Thank braddo5041
Response from ManagerEmpress, General Manager at The Fairmont EmpressResponded 16 June 2016

I am pleased that you enjoyed our beautiful gardens while staying with us. We have a very dedicated team of gardeners who work very hard at maintaining the beauty of this property year round. As you mentioned, the Bengal Lounge has now closed however will...More

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$230 - US$609 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Victoria
#6 Spa Hotel in Victoria
#10 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#14 Family Hotel in Victoria
#16 Romantic Hotel in Victoria
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$230 - US$609 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Victoria
#6 Spa Hotel in Victoria
#10 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#14 Family Hotel in Victoria
#16 Romantic Hotel in Victoria
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1705)
Room & Suite (640)
Dining (148)
Pool & Beach (10)
Amenities (56)
Business Centre & Event Rooms (4)
Family and Play Areas (1)
Questions & Answers
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Stayorgo7
25 January 2018|
AnswerShow all 6 answers
Response from ResponsibleTraveler | Reviewed this property |
The hotel is a nonsmoking hotel in rooms, hallways and public areas. Smoking areas are posted usually just outside the building and can vary depending on some project in progress. My suggestion is to ask the concierge or... More
1
Vote
MaryBlum
30 December 2017|
AnswerShow all 7 answers
Response from CarolMarie13 | Reviewed this property |
We were on a Scenic tour so yes included but not in the hotels breakfast room. We were given a very poor buffet in another room. Supposedly five star. Not.
0
Votes
ucartech
24 October 2017|
AnswerShow all 4 answers
Response from John N | Reviewed this property |
Hello, Congratulations on your choice of hotels in Victoria. The Empress is one of the world's Grand hotels. Your Christmas Eve dinner for four might cost around $75 or $80 per person (USD). There is a 50% discount for... More
0
Votes
Room Tips
"Harbour view rooms have the best view, but come with a higher price."
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"The Gold Floor rooms seem a little more spacious, and offer a great value"
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"Harbor view"
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"Wind noise from the windows overlooking the harbor were a bit loud"
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