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BEST WESTERN PLUS Carlton Plaza Hotel

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#18 of 53 Hotels in Victoria
Certificate of Excellence
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1,007 Reviews from our TripAdvisor Community

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Showing 950: English reviews
Wales
Reviewed 4 days ago NEW

Easy walking distance to practically touristy thing in Victoria. Surrounded by excellent restaurants. Hotel let us have an early check-in and we found the staff to be very knowledgeable and super helpful. We also got a late check out as my husband was at a conference that finished at 2pm. Decor is somewhat tired and dated but it was clean...

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Helpful?
Thank jetsetgypsy
Rebecca S, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you for the great review jetsetgypsy. We do our best to have rooms ready so guests may check-in early; if not, we can easily lock away all luggage and park your car if you have one. Our front desk are incredibly knowledgeable of the downtown area, and can give directions and recommendations for your specific interests. We hold our...

Glasgow, United Kingdom
Reviewed 1 week ago NEW

The hotel is centrally located about half a mile north of the harbour in an area well endowed with shops, bars and restaurants. My room was on the fourth floor at the end of a long corridor. Unless you have a particular fondness for satellite dishes (the local TV studios are across the street), there is little to recommend the...

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Helpful?
Thank CrossDoug
Rebecca S, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you for your review CrossDoug. We are located close to the Inner Harbour, and surrounded by shops and restaurants all within walking distance. All of our rooms come with complimentary Wi-Fi and amenities such as Keurig machines. To reduce noise during the night, we close one of our two elevators at 11 PM, to ensure guests get a great...

Switzerland
Reviewed 2 weeks ago via mobile

A good central location for walking around Victoria - walkable from the harbor and lots of restaurants nearby. We were upgraded on check in to a suite with extra sofa bed and kitchen area. When traveling with kids extra space and beds always goes down well ! However the room was not as luxurious as those on the website. Also...

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Helpful?
Thank roscopcoltraine
Rebecca S, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you roscopcoltraine for writing us this review. A huge assortment of restaurants, along with the Inner Harbour and China Town, are all within easy walking distance from our location. All of our suites are larger than traditional rooms, and come with a living area (including a pull-out sofa bed), and a fully equipped kitchen. Our staff are incredibly accommodating...

Seattle, Washington
Reviewed 2 weeks ago

This hotel is in definite need of some remodeling, but the suite was quiet and had plenty of space for our little one to run around in. The setup of the room however was odd - cups in living area instead of the bathroom or kitchen, only one trash can, and a lack of blankets with frequent cold weather. The...

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1Thank TXMARTINS
Rebecca S, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you TXMARTINS for taking the time to write this review on our hotel. We are happy to see that we were able to get you into a room early! We do apologize that there were aspects of your room that you did not enjoy. The room you booked was a Studio Suite with two double beds and unfortunately that...

Sequim, Washington
Reviewed 2 weeks ago

I stayed in a suite over New Years. An added plus, check out on Sundays is one o'clock! I took the kids back to the Swartz Bay ferry and had a place to come hang till it was time for my ferry later that afternoon. They do have valet parking off site. It can take about 10-15 minutes to get...

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Helpful?
Thank slavenderlady
Rebecca S, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you for your review slavenderlady! We like offer late check outs at 1PM on Sundays, so guests can end their weekend relaxed. We offer parking for $8 CAD during our off season, which includes a valet service. It does take about 10-15 minutes to get the vehicles, so we ask that you give us that much warning, or preschedule...

Reviewed 3 weeks ago

The positives - location, an easy walk to shops and a heap of restaurants from here. The beds were very comfortable and we slept well on the fifth floor. Friendly front desk, encouraged us to message them with any questions or problems. Good water pressure, nice and hot. Good breakfast in the downstairs restaurant (not included). Nice reading lights on...

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Helpful?
1Thank Betty C
Rebecca S, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you for leaving this review for us Betty C. Our location is conveniently walking distance from amazing shops and restaurants. Rooms are comfortable with Sealy Pillowtop mattresses, bath bars, and reading lights on the headboard. Rooms are kept immaculately clean by our attentive housekeeping department. It is always easy and convenient to contact our front desk agents with our...

Reviewed 7 December 2016

Stayed here for one night in November and everything was great. The room had all of the amenities you could need and was fairly modern. Service was top notch and they text you during your stay to ensure everything is going well which is a nice touch! Perfect location in downtown Victoria, and would for sure stay here again. Side...

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Helpful?
Thank Blueberrii
Rebecca S, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you for leaving us this review Blueberrii! We are constantly performing updates throughout the hotel to keep it modern and comfortable. With our texting concierge system, we are able to keep in contact with our guests throughout their stay to provide the best service. We also offer parking for the low price of $8 CAD per night during the...

Sooke, Canada
Reviewed 7 December 2016

Service at this downtown B.W. is great, being very friendly and helpful. The room, 2 dble beds, was smallish but very comfortable, and in spite of the street, very quiet by early evening. Very good restaurants are within easy walking distance, as is a theater (MacPherson Playhouse) if you are interested. The central location is a plus. The valet parking...

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Helpful?
Thank GarthGil
Rebecca S, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you GarthGil for your review. Our staff provide the best service by checking in to see if we can assist you throughout your stay in person, or with our texting concierge system. Our location is in the heart of downtown Victoria, BC, and within walking distance to attractions such as the MacPherson Playhouse and Odeon movie theatre. We offer...

Norman Wells, NT
Reviewed 5 December 2016

The front desk staff were probably the nicest hotel staff I have ever encountered! They upgraded my room for free, since we had 4 people at the last minute but thought we were only going to have three. After we got into the room, I received text messages asking how the room was so far and if I needed anything...

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1Thank nicnacker
Rebecca S, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you for your kind review nicnacker! Our staff are exceptional, and will go out of their way to try and make your stay memorable. We offer a new texting concierge service to be able to assist our guests as efficiently as possible, even when they are not in the building. Our location is wonderful in the heart of downtown...

Okanagan, B.C.
Reviewed 28 November 2016

Stayed 3 nights in November while in Victoria for medical reasons. Arrived very early at 8:30 a.m. and was immediately given our room. YEAH! Requested a quiet room and was given a room on the 5th room facing Johnston street. Being higher up does help with street noise but it is an old building and the noise was very evident....

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Helpful?
1Thank MissyGryphon
Rebecca S, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you MissyGryphon for your review. We guarantee our check-in time by 3PM, but our housekeeping department works hard to get rooms ready early for guest convenience. Guest requests are always welcome so we can choose a room that best fits you, such as choosing a higher floor, or certain side of the building, based on availability. Our suites all...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Carlton Plaza Hotel

Address: 642 Johnson St, Victoria, British Columbia V8W 1M6, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range: $130 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Carlton Plaza Hotel 3*
Number of rooms: 103
Reservation Options:
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Also Known As:
Best Western Victoria
Victoria Best Western
BEST WESTERN PLUS Carlton Plaza Hotel Victoria, Vancouver Island
Hotel Style:
#12 Business Hotel in Victoria
#18 Family Hotel in Victoria
#23 Romantic Hotel in Victoria
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Carlton Plaza Hotel staff and other travellers.
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over a year ago
West Linn, Oregon
over a year ago
Gig Harbor, Washington
26 days ago
Gig Harbor, Washington
26 days ago
Kalispell
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Questions? Get answers from BEST WESTERN PLUS Carlton Plaza Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go somewhere else.”
 of 5 bubbles 385bettyc, 29 Dec 2016 | Read review
“Rooms facing Johnson Street have views over the city to the mountains. A room at the end of a corridor away from lifts are quieter.”
  • Late afternoon from our room
 of 5 bubbles 977tonyc, 19 Nov 2016 | Read review
“Just one block from the center of activity; 8 blocks to Empress Hotel.”
 of 5 bubbles PeterGunnOne, 15 Nov 2016 | Read review
“ask for back of hotel or a high floor”
 of 5 bubbles paulcU2272BY, 19 Oct 2016 | Read review
“If you are driving use the valet, its worth the price.”
 of 5 bubbles 164dons, 16 Oct 2016 | Read review
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