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Best Western Plus Carlton Plaza Hotel

TravelocityUS$126*
View Deal
#18 of 52 Hotels in Victoria
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$141*
US$126*
US$141*
US$126*
US$141*
US$126*
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Best Western Plus Carlton Plaza Hotel
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1,049 Reviews from our TripAdvisor Community

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There are newer reviews for Best Western Plus Carlton Plaza Hotel
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Showing 992: English reviews
Ottawa
Reviewed 23 February 2015

This hotel is centrally located in downtown Victoria, with spacious, decent rooms and very helpful and friendly staff. While it does not look great on the outside, this hotel proves that looks can be deceiving! We recommend it and would stay here again!

Review collected in partnership with Best Western
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Helpful?
Thank Ian S
Rebecca S, Front Office Supervisor at Best Western Plus Carlton Plaza Hotel, responded to this review

Thank you Ian for staying with us, and for this nice review on our hotel. As stated, we are located in the center of the downtown area, where many of the building are over a hundred years old and maintain a heritage look. However, we are able to do renovations on the inside of our hotel. At the moment we...

Kelowna, Canada
Reviewed 19 February 2015

Hotel is located right downtown and with in walking distance to Inner Harbour, Empress, Parliament buildings, etc. Hotel is older but kept up quite well, smaller rooms but more than enough for one or even two people, rooms clean. I had no problem with noise at all and slept very well. Parking is Valet only but included in room price....

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Helpful?
Thank Glen-bur
Rebecca S, Front Office Supervisor at Best Western Plus Carlton Plaza Hotel, responded to this review

Thank you so much Glen-bur for staying with us. We were pleased to hear how much you enjoyed our hotel and the convenience of our location to the Inner Harbour and other attractions in the downtown area. Parking is $7 a night in the low season and $13 in the high season, which comes with a complimentary valet service, with...

Surrey, Canada
Reviewed 17 February 2015

Too much noise from Night Club below! Foam ear plugs and a note in the night table drawer stating " there might be noises you don't experience at home".... Ear plugs just don't cut it! The staff are fine, the location is fine,but the noise at night is intolerable and I'm half deaf as it is!

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Helpful?
3Thank Pete T
ChrisWatson27, General Manager at Best Western Plus Carlton Plaza Hotel, responded to this review

Thank you very much to Pete for writing this review and expressing his concerns. We are a downtown property, and as such, a small amount of noise is unavoidable at times. The ear plugs we provide in the rooms are simply for that reason. What Pete has described is completely unacceptable. We have specific terms in all of our tenant’s...

Montreal, Canada
Reviewed 10 February 2015

Very good location close to the Harbour, shopping and tourist attractions. Quiet room, decent price. I had a standard Queen room, not super fancy and a bit dated furnitures but very clean, equipped with a bar fridge, individual drip coffee maker, desk, and personal safe. Complimentary Wi-Fi. I recommend this hotel.

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Helpful?
1Thank JACK2011
Rebecca S, Front Office Supervisor at Best Western Plus Carlton Plaza Hotel, responded to this review

Thank you very much Jack for choosing our hotel during your trip to Victoria. As stated in this review we are located right in the heart of the city, very close to many amenities, which include shopping, restaurants and tourist attractions. We are currently in the process of renovating some of our rooms, where we will be replacing the furniture....

North Vancouver
Reviewed 31 January 2015

Very clean hotel with all the amenities. Located downtown with reasonably priced and prompt valet parking. Our room was quite spacious. The staff were very friendly and efficient. Would certainly recommend it.

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Helpful?
Thank Mary L
Rebecca S, fron at Best Western Plus Carlton Plaza Hotel, responded to this review

Thank you Mary for writing this lovely review on our hotel. As stated in this review we do offer parking at $7 a night in our low season and $13 a night in our season, which comes with a complimentary valet service, guests can use as much as they would like and 24 hours a day. We hope the next...

Vancouver, Canada
Reviewed 30 January 2015

A good location for Victoria. Staff are very pleasant and welcoming. As another reviewer states, valet parking is $7 per night, which is affordable, as the room rates aren't impossible, given how close you are to many amenities. It is comfortable, has a fitness centre and restaurant, conveniently attached to the hotel. We didn't use the WiFi, even though it's...

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Helpful?
Thank Lynne F
Rebecca S, Front Office Supervisor at Best Western Plus Carlton Plaza Hotel, responded to this review

Thank you very much Lynne for providing this wonderful review on our hotel. As this review states, we are located right in the heart of the downtown area close to all attractions and amenities. We do also offer complimentary wireless internet and a fitness center on the first floor. We also have a privately owned restaurant, the Stones Throw Restaurant,...

Brandon
Reviewed 25 January 2015

I was a bit hesitant about booking this hotel but we wanted to be as close to Save On Foods arena as possible so booked anyway. we were pleasantly surprised that the hotel was very clean and comfortable. Rooms had most everything we needed for a one night stay. The shower was excellent. Internet was good.

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Helpful?
Thank Alfred S
Rebecca S, Front Office Supervisor at Best Western Plus Carlton Plaza Hotel, responded to this review

Thank you Alfred for taking the time to write this nice review on our hotel. As stated in this review, we are located in the heart of downtown Victoria and in walking distance to the Save on Foods Memorial Center and other attractions, including restaurants and shops. We also do provide complimentary wireless internet in all of guest rooms and...

Winfield
Reviewed 18 January 2015

Overall a good hotel. Affordable valet parking $7 / night and the location is perfect - right downtown. If you are not by yourself, be sure to get the suite otherwise stay somewhere else. Internet is very poor, I had to tether to get work done.

Review collected in partnership with Best Western
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Helpful?
Thank Jason S
Rebecca S, Front Office Supervisor at Best Western Plus Carlton Plaza Hotel, responded to this review

Thank you Jason S for taking the time to write this review on our hotel. As stated we do offer suites for $20 more than our traditional rooms. Our suites come equipped with a larger floor plan, full kitchenette and a pull out sofa bed. We do also offer complimentary wireless internet and a 24 hour internet support to aid...

Reviewed 16 January 2015

Good location as it is in the city center. Restaurants, markets, etc. are within walking distance. Rooms are big and clean as is the bathroom. Staff is very friendly and helps with every request. TV has multiple channels which helps on a rainy day.

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Helpful?
Thank NeneOT
Rebecca S, Front Office Supervisor at Best Western Plus Carlton Plaza Hotel, responded to this review

Thank you very much for posting this wonderful review of our hotel. As stated in this review we are located right in the heart of downtown Victoria, very close to many shops, restaurants and tourist attractions. We do offer a 37-inch flat screen television with cable television in all our rooms. Thank you very much again for your time in...

Oz,Farfaraway
Reviewed 15 January 2015

This is a nice hotel in a great location. The rooms were clean and well-equipped with amenities, staff were friendly. They have valet parking which is nice, but since their parking lot is elsewhere, you need to give them 10-15 min notice to bring your car around. It's also not the most convenient if you need something from the car...

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Helpful?
Thank florence_craye
Rebecca S, Front Office Supervisor at Best Western Plus Carlton Plaza Hotel, responded to this review

Thank you Florence for this nice review on our hotel. As the guest stated in this review we do offer parking for $7 a night in our low season and $13 a night in our high reason. This comes with a complimentary valet parking service which is 24 hours a day and as many in and out privileges as you...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Room Service
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Best Western Plus Carlton Plaza Hotel

Address: 642 Johnson Street, Victoria, British Columbia V8W 1M6, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range: $170 - $416 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Carlton Plaza Hotel 3*
Number of rooms: 103
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Hotwire, Best Western, Expedia, Priceline, Cancelon, Cheap Tickets, Evoline ltd, TripOnline SA and HotelQuickly so you can book your Best Western Plus Carlton Plaza Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Victoria
Victoria Best Western
Best Western Plus Carlton Plaza Hotel Victoria, Vancouver Island
Hotel Style:
#12 Business Hotel in Victoria
#18 Family Hotel in Victoria
#23 Romantic Hotel in Victoria
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus Carlton Plaza Hotel staff and other travellers.
12 questions
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over a year ago
West Linn, Oregon
over a year ago
Gig Harbor, Washington
5 months ago
Gig Harbor, Washington
5 months ago
Kalispell
7 months ago

See all questions (12)

Questions? Get answers from Best Western Plus Carlton Plaza Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to pick a room not facing the front”
georgesC1609TM, 6 May 2017 | Read review
“go for a suite with all the necessities for a longer stay.”
JenniferS876, 2 May 2017 | Read review
“Our room was on the 4th floor, overlooking Johnson St. The street traffic is minimal at night.”
dave11811, 30 Apr 2017 | Read review
“Go somewhere else.”
385bettyc, 29 Dec 2016 | Read review
“Rooms facing Johnson Street have views over the city to the mountains. A room at the end of a corridor away from lifts are quieter.”
  • Late afternoon from our room
977tonyc, 19 Nov 2016 | Read review
5 of 5
Travelocity
US$126* /night
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Booking.comUS$126
Expedia.comUS$126
TripAdvisorUS$126
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Prices are for 1 room, 2 adults
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