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BEST WESTERN PLUS Carlton Plaza Hotel

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#18 of 52 Hotels in Victoria
Certificate of Excellence
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BEST WESTERN PLUS Carlton Plaza Hotel
BEST WESTERN PLUS Carlton Plaza Hotel
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1,016 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Carlton Plaza Hotel
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Showing 959: English reviews
Wayne, New Jersey
Reviewed 14 October 2014

We spent 3 nights here and were very happy. The location is great, close to the sights as well as restaurants. The front desk as others have commented was very helpful and friendly. The rooms were decent size and comfortable.

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Helpful?
Thank WrldTraveller67
Lina J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you very much for writing us a kind review. As mentioned, we are located right in the heart of downtown, Victoria - walking distance to everything you might need whether that be transit, sights, attractions, restaurants or local business. Our rooms and suites are vary in sizes and features and we can accommodate many guests who have different needs...

Saint Louis, Missouri
Reviewed 13 October 2014

We spend just one night here after booking as part of a package with the Victoria Clipper. The staff was very friendly and helpful and we were able to store our bag with them after checking out before our return trip on the Clipper. The room was clean and comfortable and we didn't have any trouble with street noise despite...

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Helpful?
Thank Kevin M
Lina J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Kevin, we appreciate your glowing review on your recent stay at Best Western Plus Carlton Plaza Hotel. Our hotel is located within walking distance to many places including: Clipper ferry terminal, Canada’s oldest Chinatown, Inner Harbour, Craigdarroch Castle, Royal BC Museum, and BC Parliament building. It is very nice to hear that your stay with us was comfortable so that...

Greenville SC
Reviewed 11 October 2014

Hotel is on the corner of a busy street. It is reasonably walkable to the harbor area. They have bikes/helmets to check out (free) on a 1st come basis which we used one afternoon. The hotel is clean and the front desk was friendly and helpful. The cost was reasonable ( used discount from Travelosity). Our 1st night was on...

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Helpful?
Thank Jetskiriddle
Rebecca S, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you Jetskiriddle for providing this helpful and informative review. As stated we are located in the heart of downtown Victoria.We are located to many restaurants, shops and tourist attractions, that are all walking distance. We do offer complimentary bike rentals for all our guests who would like to use them. I am very sorry you experienced some noise while...

Monterey, California
Reviewed 8 October 2014

I stayed here for one night about 2 weeks ago. It was part of a package that I purchased through Clipper Navigation. The tour included a r/t ferry ride between Seattle and Victoria, a bus tour, a wonderful trip to Butchart Gardens and one night at the BW Carlton on Johnson. Our room at the hotel was a very good...

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Helpful?
Thank davenrich
Lina J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

We would like to thank you for the lovely review. We are pleased to hear that you found our rooms very comfortable and enjoyed your stay with us! We are located within the close proximity to various transportation including: Clipper ferry from Seattle, Blackball ferry from Port Angeles, Pacific Coach Line bus, Greyhound, and public transit in Victoria. Our location...

Friendship, Maine
Reviewed 6 October 2014

Easy walk to Chinatown and Government Blvd shopping and restaurants. Great room, helpful staff, comfortable bed.Would definitely stay here again!! We took a taxi from the Black Ball Ferry to the hotel for 7 dollars.

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Helpful?
Thank Quita1961
Lina J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you very much, Quita, for taking the time to write this review. We are centrally located in the downtown, Victoria. Our location gives us the benefit of being close to all the main tourist attractions, shopping of all kinds, and transportation. We definitely hope see you again.

Nanaimo
Reviewed 30 September 2014

This old hotel has been kept up nicely. Our room, upgraded by the front desk staff unexpectedly, was updated with modern amenities and clean. The staff all very friendly and helpfull semmingly going out of their way at times to accomodate. The valet parking is a nice feature, considering the buildings city core location, which makes it alot less stressful....

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Helpful?
Thank Dale8675309
Samantha B, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you Dale for this great review! I'm glad to hear you had a nice trip to Victoria. As stated in this review we offer suites as well as traditional rooms at the hotel. They boast a full kitchen, pull out sofa and seating area and tend to cost $20 more per night than a traditional counterpart. I will be...

Port Alberni, Canada
Reviewed 22 September 2014

This is a great hotel to stay at for any stays in Victoria. It is centrally located and just a walk away from the two main streets and downtown areas for shopping and sightseeing We always use this hotel whenever we are down for the weekend as it is so versatile for our needs.

Review collected in partnership with Best Western
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Helpful?
Thank peter r
Lina J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you Peter for such a nice review. As stated in this review, our hotel is in the heart of the downtown, Victoria. We are surrounded by many restaurants, shopping of all needs and tourist attractions. We are extremely happy that you enjoy staying at our hotel and it suits your needs. Thank you for continuing to choose to stay...

Dallas, Texas
Reviewed 20 September 2014

NEVER ever stay at this hotel. They take your money for a room and do not disclose at any time that you will not be able to sleep. A club plays deafening techno music with drums and bass. If you call to complain you are then told to take the earplugs out of the top drawer of the nightstand and...

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Helpful?
3Thank Jensen59
Lina J, Front Office Manager at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

On behalf of entire team, we sincerely apologize for the unpleasant stay you experienced and thank you very much for the information that you have provided in this review. The issue with noise you encountered is unacceptable and any sound from the lease establishment should never be heard in any of our guest rooms. It is written agreement that we...

Crescent City, California
Reviewed 19 September 2014

Spent 3 nights on the fifth floor corner suite, very nice. Hotel offers bicycles to guest for free, which I thought was neat. Cars are parked by valet at 15 dollars a night with no other options, but valet were quick to retrieve when needed. Did not offer free breakfast that I have become used to in the states. Stay...

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Helpful?
Thank Julie N Paul G
Rebecca S, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you Julie and Paul for your kind review and supplying future guests with wonderful images of our hotel. We do offer complimentary bicycle rentals for all our guests, which can be used all year round. We are located in the heart of downtown Victoria and bicycles can be a convenient form of transportation. As mentioned in this review we...

Santa Rosa, CA
Reviewed 17 September 2014

My husband and I spent six fabulous days in Victoria. Not wanting to spend much money on this trip, I booked the downtown Carlton Plaza for its central location and reasonable room rates. It's one of several Best Western properties in Victoria. Although the hotel could use a facelift, we got more for our money than we expected. Location was...

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Helpful?
Thank pgreene
Rebecca S, Front Office Supervisor at BEST WESTERN PLUS Carlton Plaza Hotel, responded to this review

Thank you Mrs. Green for this lovely review of our hotel. We are happy you enjoyed your stay with us and found our staff helpful. We are in the middle of doing some renovations on our rooms and building to help provide more value for our guests. As stated in this review we are centrally located in the heart of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Dry Cleaning
  • Concierge
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Carlton Plaza Hotel

Address: 642 Johnson St, Victoria, British Columbia V8W 1M6, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Price Range: $144 - $360 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Carlton Plaza Hotel 3*
Number of rooms: 103
Reservation Options:
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Also Known As:
Best Western Victoria
Victoria Best Western
BEST WESTERN PLUS Carlton Plaza Hotel Victoria, Vancouver Island
Hotel Style:
#12 Business Hotel in Victoria
#18 Family Hotel in Victoria
#23 Romantic Hotel in Victoria
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Carlton Plaza Hotel staff and other travellers.
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over a year ago
West Linn, Oregon
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Gig Harbor, Washington
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Gig Harbor, Washington
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Kalispell
5 months ago

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Questions? Get answers from BEST WESTERN PLUS Carlton Plaza Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go somewhere else.”
 of 5 bubbles 385bettyc, 29 Dec 2016 | Read review
“Rooms facing Johnson Street have views over the city to the mountains. A room at the end of a corridor away from lifts are quieter.”
  • Late afternoon from our room
 of 5 bubbles 977tonyc, 19 Nov 2016 | Read review
“Just one block from the center of activity; 8 blocks to Empress Hotel.”
 of 5 bubbles PeterGunnOne, 15 Nov 2016 | Read review
“ask for back of hotel or a high floor”
 of 5 bubbles paulcU2272BY, 19 Oct 2016 | Read review
“If you are driving use the valet, its worth the price.”
 of 5 bubbles 164dons, 16 Oct 2016 | Read review
5 of 5