Phoned to inquire about room amenities and the woman answering the phone never understood English. Should have someone that understands English answering the main line. Did not even know what a hairdryer was!!!!
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called the 1800 number to get a room book it easy enough then they asked me to listen to a timeshare talk for a free getaway all I had to do was pay 299 dollars ??? free told them no then transferred me to another...More
This is like staying in a prison where a prison warden decorated with the decor. Our first room had no air conditioning that worked. They switched us to another room but that unit banged and crashed when turned on. finally on the third try we...More
Had to pay for entire stay at check-in, $1.50 charge to use debit machine at restaurant, 25 cent charge for ice, stairs to waterslide rotting, only one waterslide open, hot tub disgusting, police at hotel three out of five days/nights. Pick a different hotel
Pool was great but there were loud guests in the hallway all night that kept my children up. Called front desk twice and they seemed annoyed to have to deal with them.More
Thank you for your review. We are sorry for any inconvenience, and assure you that we are resolute in maintaining our policy of providing a clean, quiet, and comfortable environment for our guests. While it may be stressful to deal with unruly guests, there are...More