This hotel is just perfect. The place is beautifully decorated and very clean and easy to get to with lots of parking. The staff are all so helpful and friendly, you know they love their jobs and take pride in where they work. The front desk staff were helpful with maps, directions and when I asked if they had a kettle for my tea in the rooms they said no but if i called the front desk they would have a hot carafe of water ready for me in ten minutes! The ladies in the breakfast room were friendly and got us our special requests with a smile. Will definitely stay here again. Rooms were spacious and beds were very comfortable and quiet rooms.
Confirmed for 3 night stay. Arrived to check-in, unable to accommodate a confirmed reservation. Zero apologies, zero empathy and zero resolution. We slept in our vehicle for the night. Shocking response from front desk
A short drive from uptown with good value. The furniture and the room are a bit old but the room is quite spacious. The wifi is very slow; fortunately it has Ethernet cable connection. A warm breakfast with limited choice is provided. The staff are friendly and helpful.
Our family stayed 1 night at Chateau, Saint John on our way back from Nova Scotia. Never heard of this hotel. But, it was beyond our expectation. The staff was helpful, the rooms clean, quiet and comfortable. The most impressive was Trudy whom we met during breakfast. She was enthusiastically busy and attentive, greeting guests with heartily smile, offering help. She made our breakfast very pleasant. A happy beginning of a day.
This is a lovely hotel - the room is well appointed, large and comfortable. Very clean. The hotel staff are all very friendly and helpful. Breakfast was average - while there was fruit available it was only whole pieces of apples and bananas. Location is good. Would recommend.
My mother needed a spot to stay while in town spending time at the hospital. I booked her in at the Chateau due to the close proximity to the hospital. Check in process was quick and I spoke to a human who I presume was at the hotel and not a call center employee. My mother absolutely loved this hotel! I met her in the morning and we had the continental breakfast and interacted with two employees who appear to run the breakfast, that absolutely love their job and are a pleasure to meet first thing in the morning. Fully recommend this hotel!
Spent a very relaxing couple of days here in this beautiful hotel. Was greeted by welcoming smiles and very friendly, professional and helpful front desk staff . The room was very clean , plenty of towels,pillows, and very comfortable beds. Housekeeping staff do an amazing job ! The breakfast was excellent, tasty , hot, and generous. The staff serving the breakfast were so friendly and accommodating. They made our meal so enjoyable, especially the tall blond lady who was a Class Act . We will definitely return and I’ll recommend this hotel as a must while in St John .
We recently stayed one night at this hotel & it was fantastic. We had been touring the East Coast and arrived on the Digby-Saint John Ferry on a wet rainy day. The front desk staff was very accommodating and allowed us to check-in early to our wonderful room. The room was large, modern & very clean. The bed was very comfortable as was the couch that was in the room. The facility offers free underground parking as well & on a rainy day it is very welcoming and great to have. The included breakfast was fantastic. The ladies running the breakfast service are friendly & outgoing and seem to genuinely love their jobs. They explain how the breakfast service works & make sure. you are happy with everything. They really are top notch and made the stay so much more pleasant.. The menu included the regular breakfast items that you would normally see & the ladies served the eggs, bacon, ham & sausage in whatever quantity you asked for. A lot of hotels could take lessons from these 2 ladies on how to treat their guests. They are truly remarkable people.…
We stayed at Chateau Saint John for our anniversary. The suite was amazing, the large soaker tub was my favorite part. We were welcomed by very friendly staff, and got to wake up to a great warm breakfast to top it all off. Would highly recommend this hotel to anyone who wanted to get away for a night or for someone who was traveling.
Stayed in the presidential suit with my teenage son. The staff was beyond helpful. Sarah at the front desk was very pleasant and welcoming. The room was very clean and the bed was comfortable. We enjoyed the 2 seperate televisions. My son absolutely loved the jacuzzi tub! Breakfast was warm and yummy. Looking forward to returning to this hotel!