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Holiday Inn Express & Suites Saint John Harbour Side, an IHG Hotel

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400 Main Street And Chesley Drive, Saint John, New Brunswick E2K 4N5 Canada
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Traveller (100)
Room & Suite (40)
Dining (14)
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express & Suites Saint John Harbour Side, an IHG Hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 19 hotels in Saint John
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Welcome to the Holiday Inn Express & Suites Saint John Harbour Side. Our spacious guest rooms have been updated and now have a contemporary feel to please every one of our guests You're invited to stay at our Saint John hotel, located minutes from numerous attractions in Saint John and 20 minutes from Saint John Airport (YSJ). When you stay at our hotel in Saint John, you're near the world-famous Reversing Falls, the Old City Market, TD Station and the new Harbour Passage Trail, and the Saint John Regional Hospital. Hotels in the area can't compete with the great amenities and location we offer you. Are you a corporate traveler looking for a hotel in Saint John? We are adjacent to the Place 400 Business Complex, where the Xerox Call Centre is located. We are also within a 10-minute drive of the Aliant and Irving head offices. If you're planning an event, you'll find four meeting rooms with rentable equipment and catering. Your search for Saint John, NB hotels ends with us.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Board games / puzzles
Babysitting
Highchairs available
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Vending machine
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Shoeshine
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Room features
Blackout curtains
Air conditioning
Fireplace
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Bottled water
Iron
Microwave
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Languages Spoken
English
521Reviews7Q+A100Room tips
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RMY_13 wrote a review Sep 2022
Toronto, Canada66 contributions32 helpful votes
Our second stop on our tour of the maritimes was the holiday inn Saint John harbour side. It had a great location, we were about 5 minutes to the walking trail that lead to the downtown entertainment area. Our room had a great view of the harbour! The rooms were spacious and clean with very comfortable beds. There was a microwave and mini fridge. There was no issues with the internet or hot water. The air conditioning cooled the room very quickly but was a bit noisy. The included breakfast was great. There was scrambled eggs, turkey sausage, ham, beans, a pancake maker, breads, oatmeal, fruit, yoghurt, etc. The hotel was also a short 10 min drive to the ferry to Digby. We thoroughly enjoyed our stay and would highly recommend to anyone looking for a hotel close to downtown and close to the ferry!
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Date of stay: September 2022
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Brian Lawrence, General Manager at Holiday Inn Express & Suites Saint John Harbour Side, an IHG Hotel
Responded 1 week ago
Thank you for staying with us and for taking the time to share about your experience!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rod L wrote a review Sep 2022
North York, Canada2 contributions3 helpful votes
New and very clean hotel. Room is well appointed and has various firmness pillows. Staff is very friendly and extremely helpful - forgot my room key inside and they followed me up and let me in. There is ample parking which is nice when traveling for work and not fighting for a space.
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Date of stay: September 2022Trip type: Travelled on business
Room Tip: Even-numbered rooms face the harbour.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Brian Lawrence, General Manager at Holiday Inn Express & Suites Saint John Harbour Side, an IHG Hotel
Responded 1 week ago
Greetings, Thank you for your wonderful review. We are absolutely delighted to hear that you had a memorable stay and look forward to hosting you again soon. Kindly, The HIE Saint John Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Velda Noseworthy wrote a review Sep 2022
St. John's, Canada4 contributions
Big mistake staying at Harbour view inn and suites sydney due to dirt bugs in the bed I started to itch had to go out get some allergy pills!Dog poop in the halls! Drapes wouldn't cover the windows! Manger was arrogant wouldn't give us a refund for the two nights we had paid for but it was to dirty to stay another 2 nights plus I would rather sleep in our SUV it isclean!! 338.00 we lost by checking out 2 days early due to deplorable conditions! .
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Brian Lawrence, General Manager at Holiday Inn Express & Suites Saint John Harbour Side, an IHG Hotel
Responded 3 weeks ago
Sorry to hear of your stay in Sydney, Nova Scotia. Please note - you have reviewed the wrong Hotel on this site. We would appreciate if you could remove this review. Kind regards Brian
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marcy L wrote a review Aug 2022
Collingwood, Canada8 contributions1 helpful vote
We stayed in this hotel for two nights. This hotel is clean and rooms are spacious. They take every precaution to avoid spreading of germs. The breakfast offered is incredible with very nice hotel attendants. The employees at the front desk are very friendly and helpful. It’s also in a convenient area that’s so close to the highway. We totally recommend this hotel to anyone.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Brian Lawrence, General Manager at Holiday Inn Express & Suites Saint John Harbour Side, an IHG Hotel
Responded 3 weeks ago
Thank you for taking the time to review your recent stay with us. We are thrilled to hear you enjoyed everything and will share your feedback to recognize our Teams efforts. It is our employees that truly make the difference and we have the best here at HIE Saint Awesome! Kind regards Brian
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
RMichelle1022 wrote a review Aug 2022
Orillia, Canada7 contributions2 helpful votes
Needed a place to stay overnight and booked their last room. When we arrived we were later than I had expected and they upgraded up to a suite on a higher floor away from the elevators for no charge. I was surprised how nice, newer and clean they were. I loved the keurig in the room, Dove products in the bath too. John at the front desk was very polite, pleasant and humorous even though he’d been working short staffed all day. Great place to stop over!
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Brian Lawrence, General Manager at Holiday Inn Express & Suites Saint John Harbour Side, an IHG Hotel
Responded 3 weeks ago
Thank for choosing to stay with us here at Holiday Inn Express & Suites Saint John…and we are happy to hear of the enjoyment you had while with us. As travels lead you back to Saint Awesome, we look forward to seeing you again. Kind regards Brian
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TechnoGuppy wrote a review Aug 2022
Toronto, Canada335 contributions93 helpful votes
Firstly, it was nice to be rewarded as a Platinum IHG Member with an upgrade to a King Bed suite. The property is not new but seems to have been renovated recently; or at least the parts we saw. Our room was modern, fresh, clean, and well laid out. The musty carpets of yesteryear are replaced with laminate flooring which is easier to clean, nicer to look at, and less likely to cause any issues. The Holiday Inn sheets remain our favourite for softness and a good nights sleep. This property did not disappoint. John at the front desk welcomed us to the property, advised us that if we wanted, we could park our motorcycle within eyesight of the front desk. We were settled for the night (after a long day) and decided to leave them in the lower parking lot (where they were fine). The morning breakfast was self-serve buffet style and was as expected from a Holiday Inn. The in-suite wi-fi was sufficient for my daily video conference call. The blackout blinds to the exterior window kept light out for a good nights sleep. I have stayed at many IHG properties (around the world); some good and some not so good. This is one of the better properties I have stayed at. You can tell management (and/or ownership) takes pride in the property, its upkeep and its presentation.
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Date of stay: August 2022
Value
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Sleep Quality
Room Tip: Ask for a room on the top floor away from elevators
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Brian Lawrence, General Manager at Holiday Inn Express & Suites Saint John Harbour Side, an IHG Hotel
Responded 3 weeks ago
Thank you for staying with us and for taking the time to share about your experience. Thank you for recognizing the team as well, I am looking forward to sharing this with them. Kind regards Brian
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
benthere wrote a review Jul 2022
Somerville, Massachusetts233 contributions81 helpful votes
I stayed here in late June for the Memorial Cup hockey tournament. My main requirement was proximity to the event and the hotel was a 25 minute walk to the arena thanks to a convenient walk/jog/bike path that runs right by the hotel. My king suite was standard, but nice and featured a big comfortable bed, two TVs, a small kitchenette with fridge, microwave, cookware and cutlery and kitchen sink. There was a long window that ran the width of the room to let in lots of natural light, though it overlooked a parking lot. The blackout shade worked perfectly. If I pulled it down during the day, the room went completely black. It made for a nice night's sleep. I was never awakened during the night. The shower was spacious and the water pressure was perfect. If I had a snack craving, their pantry next to the front desk was very reasonable. The free breakfast included eggs (scrambled or omelet), bacon or sausage, pancakes, breads, bagels, coffee, tea, juice, cereals, fruits and other items. The best part was the friendly and very helpful staff. I picked their brains frequently for dining and sightseeing suggestions and directions and they couldn't have been more helpful. Lastly, I probably would have rated the hotel higher overall, but the room charge was significantly higher because of the event. This was expected as all hotels do that, but it wasn't quit the bang for the buck as it normally would be. I'd definitely go back, though.
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Date of stay: June 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Brian Lawrence, General Manager at Holiday Inn Express & Suites Saint John Harbour Side, an IHG Hotel
Responded 19 Jul 2022
We appreciate you staying with is and providing a review of our Hotel! The Memorial Cup week was amazing...and even more so with our home team winning! We look forward to welcoming you back on your next trip to Saint Awesome. Kind regards Brian
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kate C wrote a review Jul 2022
Tunkhannock, Pennsylvania217 contributions98 helpful votes
Needed a place to stay over the night before catching the ferry and this sufficed. A little pricey but otherwise adequate. Front desk staff were efficient. Was able to park oversize vehicle in lot behind the hotel instead of in the hotel garage.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Brian Lawrence, General Manager at Holiday Inn Express & Suites Saint John Harbour Side, an IHG Hotel
Responded 13 Jul 2022
Thank you for your review. We appreciate your staying with us and hope to have the opportunity to host you again soon. Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ransems wrote a review Jun 2022
Halifax, Canada1 contribution
Easy and fast check in. Free buffet breakfast. Front desk staff are stellar. is conveniently located to the highway, fast food and coffee. Right around the corner. Gas station near by. Convenience, convenience, convenient.
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Date of stay: June 2022
Rooms
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Brian Lawrence, General Manager at Holiday Inn Express & Suites Saint John Harbour Side, an IHG Hotel
Responded 22 Jun 2022
Greetings, Wow! Thank you for your wonderful review. We are absolutely delighted to hear that you had a memorable stay and look forward to hosting you again soon. Kindly, The HIE Saint John Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
WFB wrote a review Jun 2022
Denver, Colorado1182 contributions1182 helpful votes
The Holiday Inn Express doesn't look the greatest from the road. There's zero curb appeal. The building is an ugly 1970s or 1980s brick building that could have been offices, a college dorm or an old-age apartment building. It overlooks a heavy industrial area that has been partially transformed to include a very walkable path to Saint John's quay and touristy downtown. Don't let appearances fool you. The rooms are modern and feature one of the newer Holiday Inn Express design/decor iterations. Thankfully, they've kept the shower-bathtubs as those are always cleaner and more comfy than the walk-in showers. The room was mostly clean. I say mostly because there was toilet paper floating in the toilet. The toilet itself was clean, however. Everywhere else in the room was spotless. Trust me. I checked everywhere after the toilet paper. The TV was from 2011 -- as in 11 years ago. That's old. It didn't feature streaming, smart TV capabilities, etc. There also wasn't a TV channel guide anywhere in the room. Likewise, I didn't see any local Saint John info in the room. Breakfast was standard Holiday Inn Express fayre. It starts at 6:30 a.m. on weekdays and 7 a.m. on weekends. 7 a.m. may be a little late for some guests. They should just have a uniform time seven days a week. The pantry had mostly junky food and some cans of Pepsi. I would have liked some more options, like granola or Clif bars. Something a little healthier than potato chips and candy. IHG elite status was nonexistent. My status was never recognized. I didn't even receive a free bottle of water. I assume the Front Desk clerk was new as he never checked my photo ID when I arrived. That's a significant safety issue. All things considered, the Holiday Inn Express was mostly clean and reasonably well-located. For sleeping, it did the job. However, rates were a little higher than expected, especially since the hotel doesn't haven a bar (some Holiday Inn Express properties have bars). If you want a drink or something besides fast-food, you'll have to walk 15 or 20 minutes into downtown Saint John. If the rates matched the limited-service nature of the brand, I'd return when in Saint John. But the rate I paid was as much as the Delta and Hilton, both of which are full-service hotels. It would also be nice if the hotel did something to recognize elite status. Would some waters or a Pepsi be too much to ask for 70 nights a year with IHG?
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Brian Lawrence, General Manager at Holiday Inn Express & Suites Saint John Harbour Side, an IHG Hotel
Responded 21 Jun 2022
Thank you for your review. We appreciate your business and hope to have the opportunity to host you again soon. The constructive points you made are appreciated and will certainly pass along your "spotless" comments to our amazing housekeeping Team. Kindly, The HIE Saint John Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$137 - US$172 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express & suites - saint john hotel saint john, holiday inn express and suites - saint john, holiday inn saint john, holiday inn express saint john, saint john holiday inn
LOCATION
CanadaNew BrunswickSaint John
NUMBER OF ROOMS
94
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Frequently Asked Questions about Holiday Inn Express & Suites Saint John Harbour Side, an IHG Hotel
Which popular attractions are close to Holiday Inn Express & Suites Saint John Harbour Side, an IHG Hotel?
Nearby attractions include New Brunswick Museum (1.0 km), Harbour Passage (0.9 km), and Market Square (1.0 km).
What are some of the property amenities at Holiday Inn Express & Suites Saint John Harbour Side, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Saint John Harbour Side, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Saint John Harbour Side, an IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Saint John Harbour Side, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Saint John Harbour Side, an IHG Hotel?
Conveniently located restaurants include East Coast Bistro, Cask & Kettle Irish Gastropub, and Lemongrass.
Are there opportunities to exercise at Holiday Inn Express & Suites Saint John Harbour Side, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Holiday Inn Express & Suites Saint John Harbour Side, an IHG Hotel located near the city centre?
Yes, it is 1.0 km away from the centre of Saint John.
Are any cleaning services offered at Holiday Inn Express & Suites Saint John Harbour Side, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Express & Suites Saint John Harbour Side, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express & Suites Saint John Harbour Side, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.