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Hilton Saint John

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Hilton Saint John
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928 Reviews from our TripAdvisor Community

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Showing 897: English reviews
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Fredericton, Canada
Reviewed 3 days ago NEW

Air unit was making a lot of noise from approx 2 am to 8 am. No sleep and when I reported it at check out, I got the feeling that they thought I wasn't being sincere. The price was high but worth it IF the air unit was quieter and been serviced.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank David B
Dermot C, Director of Sales at Hilton Saint John, responded to this review

David B Thank you for taking the time to share your feedback with us. We apologise for the disturbance caused by the noisy conditioning unit in your room, and for the obvious lack of empathy shown by our front desk agent when you were checking out. At your convenience please respond to the email we have sent you through this...

Rothesay
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

Stayed at the Saint John Hilton for a couples vacation. The hotel was clean, friendly, easy to access. A wonderful location for getting in and out of, not only for the vehicle with underground parking, but also connected via underground tunnel to Market square shops and restaurants. Many restaurants to pick from. Had the full buffet breakfast with our room...

Review collected in partnership with Hilton Hotels & Resorts
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Thank Deborah W
About Hotel's Favourite Review
Dermot C, Director of Sales at Hilton Saint John, responded to this review

Deborah W Thank you for your very positive review. We are very pleased to hear that you enjoyed your stay with us and found the hotel location convenient for exploring the local shops and restaurants. We have shared your comments with regards to breakfast at York Bistro with Chef and his team. Thank you again.., Dermot

Dartmouth, Canada
Reviewed 3 days ago NEW

Stayed here because of the location to the pool for my daughters swim meet. But the noise from the room next door made sleeping very difficult this was the second stay here. The first was three weeks prior during which there was a water leak from the floors above. It soaked the rug in our room. It wasn't until the...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Charlene M
Dermot C, Director of Sales at Hilton Saint John, responded to this review

Charlene M Thank you for staying with us on the two recent occasions of your children's swim meets. We are very sorry that you were disturbed by the guests in the adjacent room and for the discomfort caused by the water leak. We understand your disappointment. Please reach out to us when you next visit Saint John as we are...

Woodstock, Canada
Reviewed 4 days ago NEW

I have the perfect bed at home. I still slept well at the Hilton, but no bed is ever like my own. The service was excellent and efficient. Employees were friendly and personable. The hotel was across the street from my conference so it was also convenient! Would definitely stay again!

Review collected in partnership with Hilton Hotels & Resorts
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Thank Darci A
Riverview, Canada
Reviewed 5 days ago NEW

Great hotel with a great location. Front desk staff were helpful and very friendly. Only stayed one night but have been here many times in the past and would keep coming back. I appreciate that the rooms I have been in have a window that opens.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Glenn Eric M
Dermot C, Director of Sales at Hilton Saint John, responded to this review

Glenn Eric M Thank you for your very positive feedback. We appreciate your loyalty to us and will share your comments with the front desk team. We hope to see you back again soon on your next business trip to Saint John. Kind regards..Dermot

Reviewed 5 days ago NEW

I always stay at this hotel when I travel to St. John. The staff is always accommodating and gracious. The hotel is located on the harbor and is within walking distance of downtown. In winter, you can walk through the hotel and and stay inside all the way to the city market. Highly recommend staying at this hotel.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank H2163IMcharlesr
Dermot C, Director of Sales at Hilton Saint John, responded to this review

H2163IMcharlesr Thank you for taking the time to share your feedback. Its great to hear that you always stay with us and we appreciate your continued support! Your comments on the graciousness of the staff are certainly appreciated. The inside connection is indeed a great way to walk through the City core in winter without going outside..although like everyone else...

Drayton Valley, Canada
Reviewed 1 week ago NEW

Great night as accompanied our sister on way to Boston marathon from PEI who required relaxation for first Boston marathon!!! Thanks Hilton!! Good sleep!! Great service at the bar also!!!! and great food!! Thanks!

Review collected in partnership with Hilton Hotels & Resorts
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Thank jennifercP798WZ
Dermot C, Director of Sales at Hilton Saint John, responded to this review

jennifercP798WZ Thank you for your positive feedback. We are very pleased to hear that you found the food and service at York Bistro to be great! We can certainly appreciate the need for a good nights sleep if you are running a marathon the next day! We hope that your sister had a great marathon experience and a safe return...

Reviewed 1 week ago

We were told at front desk that if we pay at restaurant, kids only half price. So we only bought 2 adult breakfast tickets at front desk. The waitress was very cool. After breakfast, my two young kids were charged full price even more than the adult breakfast tickets we bought from front desk. Very bad experience.

Review collected in partnership with Hilton Hotels & Resorts
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Thank 36kristeng
Dermot C, Director of Sales at Hilton Saint John, responded to this review

36kristeneng Thank you for your review. We apologise sincerely for not honouring the policy with regard to children's meals. You should not have been charged full price and your dissatisfaction is very understandable. As we do not know your name or the date you stayed with us (we only have your Tripadvisor profile name) we would ask that you contact...

Riverview
Reviewed 2 weeks ago

This hotel is a very classy but affortable hotel. You don't have to go outside as there's connecting tunnels and pedways. Your near the harbour and there's always something going on in the area, You can spend some time in the connecting museum whic is very educational.

Review collected in partnership with Hilton Hotels & Resorts
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Thank ROGERCORMIER
Dermot C, Director of Sales at Hilton Saint John, responded to this review

Roger Thank you for your very positive feedback. We are very pleased to hear that you enjoyed your stay with us and found interesting things to do in the local area, including the adjacent New Brunswick Museum. We look forward to welcoming you back again soon. Kind regards..Dermot

Oxford, Canada
Reviewed 2 weeks ago

A well maintained hotel but I thought the room cost was high - $172.00 for one night - and it did not include breakfast or parking. Self parking only (cost of $18.0)0 and it was accessible without going outside. Complimentary wi-fi was fast and reliable. Well located in the downtown area.

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Helpful?
Thank David M
Dermot C, Director of Sales at Hilton Saint John, responded to this review

David Thank you for your feedback. We appreciate your viewpoint and the fact that many guests prefer to have an inclusive rate. We do have various rate and package options available which include parking and breakfast. While these are popular its clear that we need to do a better job as a hotel to make them more visible through the...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service

Additional Information about Hilton Saint John

Address: 1 Market Square, Saint John, New Brunswick E2L 4Z6, Canada
Region: Canada > New Brunswick > Saint John
Price Range: $173 - $393 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Saint John 3.5*
Number of rooms: 197
Reservation Options:
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Also Known As:
Hilton Saint John Hotel Saint John
Hilton Hotel Saint John
Saint John Hilton
Hotel Style:
#4 Business Hotel in Saint John
#5 Romantic Hotel in Saint John
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Saint John staff and other travellers.
1 question
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Fredericton, Canada
over a year ago

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Questions? Get answers from Hilton Saint John staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“water side”
FineThingsinlife, 27 Jan 2017 | Read review
“get a room that faces the harbour..”
coSt.Albert, 17 Jan 2017 | Read review
“Go elsewhere.”
pacificoceandreams, 17 Jan 2017 | Read review
“Paying a bit more for a view of the bay is completely worth it.”
lisabyerleyg, 8 Dec 2016 | Read review
“Ask for room facing harbour.”
Addie100, 7 Dec 2016 | Read review
5 of 5