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Hilton Saint John

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Hilton Saint John
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909 Reviews from our TripAdvisor Community

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Showing 879: English reviews
Canada
Reviewed 3 weeks ago via mobile

This is an excellent hotel for Saint-John. The food is great and the staff was smiling and available. We had a great waiter at the terrasse. There is a lovely outside terrasse with a wonderful view on the bay. Large cruise ships anchored close to the hotel. The only surprise I had was the water. I had brownish water and...

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Helpful?
Thank Lujzaqc
Dermot C, Director of Sales at Hilton Saint John, responded to this review

Lujzaqc Thank you for your very positive review. We apologise for the brown water you experienced during your stay last fall. All Uptown businesses receive their water supply from municipal sources. The City of Saint John is carrying out a major infrastructure upgrade whereby aging water pipes are being replaced. The temporary water discolouration was caused by rust from those...

Shediac, Canada
Reviewed 3 weeks ago

hotel is pretty good even if a little old still well kept. expect trouble booking if you try by phone. online the girl was better. the location is nice you don't have to walk outside to go to the mall or restaurant

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank T8131FOdannyl
Dermot C, Director of Sales at Hilton Saint John, responded to this review

T8131FOdannyl We appreciate you taking the time to share your feedback with us. We are sorry to hear that you found it difficult to book by phone. As we are unsure whether you spoke to someone at the hotel directly or at Hiltons central reservation centre we invite you to let us know through the offline channel of this site...

Burlington, Canada, Canada
Reviewed 3 weeks ago

Everyone treats me like family, always look forward to my trips to this location for that simple reason, the hospitality, quality of service from staff and entertainment is second to none. I have always recommended to everyone to stay at this location Awesome staff!!!!!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 153guym
Dermot C, Director of Sales at Hilton Saint John, responded to this review

153guym Thank you for your very positive feedback. We are very pleased to hear that you feel at home when you stay with us. We appreciate your continued recommendations and will be sure to share them with all the team here. We look forward to your next visit! Kind regards..Dermot

Toronto, Canada
Reviewed 4 weeks ago

I'm finding this Hilton inconsistent. Maybe the layout fits some odd logic or building layout but the halls feel tight and oppressive. Luggage (I had a small bag) bangs into walls and doors seem to collide. I laughed out loud at my room service meal. No kidding. I can't believe it was allowed to leave the kitchen. Hotel staff seem...

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Helpful?
Thank FineThingsinlife
Dermot C, Director of Sales at Hilton Saint John, responded to this review

FineThingsinlife Thank you for your review. We would certainly welcome the opportunity to speak with you further to gain a better understanding of your concerns. We have sent you an email through the offline channel of this site and are hoping that you will respond at your convenience. Thank you again and we hope to hear back from you soon....

Halifax, Canada
Reviewed 5 weeks ago

Great location; clean; good value. Hotel is connected to downtown mall...very convenient. Elevators were under renovation while there, so there were significant delays at peak times with only a single elevator

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank B4915AEdanw
Dermot C, Director of Sales at Hilton Saint John, responded to this review

B4915AEdanw Thank you for taking the time to share your feedback with us. We are pleased that you found the hotel location convenient for your needs during your stay. We certainly appreciate your patience with respect to the elevators. We are nearing the end of our elevator retrofit project and are looking forward to having the faster and more modern...

Halifax
Reviewed 20 January 2017 via mobile

They have their act wired right. If you are on business, there really isn't anywhere comparable in the city. 32ish years old, it could use a moderate refresh in some of the rooms (I'm into the steel and glass motif this week so, take the comment with a grain of salt) but it is still a Hilton and the staff...

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Helpful?
Thank greenwater456
Dermot C, Director of Sales at Hilton Saint John, responded to this review

greenwater456 Thank you foe your very positive feedback. We are very pleased that you found the staff to be so responsive to your needs during your most recent business trip to Saint John. We will be sure to share your kind comments with everyone here. We look forward to your next stay with us! Kind regards..Dermot

Kelowna, Canada
Reviewed 18 January 2017

WE stayed facing the harbour, saw the ships up close and the view was beautiful, like the location close to restaurants and pubs, beautiful hotel with a lot of immenities. the room was large and very nice, great bed and bedding, and the bathroom was very nice and new.

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Thank coSt.Albert
Dermot C, Director of Sales at Hilton Saint John, responded to this review

cost.Albert Thank you for your review. Its great to hear that you enjoyed the great harbor views from your room and found time to explore the great selection of restaurants and pubs within a few minutes walk of the hotel. We have shared your positive feedback on the bed and bathroom with the housekeeping team. Thank you again and safe...

Pewaukee, Wisconsin
Reviewed 18 January 2017

Stayed here for a few days over the holidays. Very, very nice property, Restaurant and bar were also very good, and the staff was very attentive to all of our needs (and we had a few). Location is great, being right on the waterfront/boardwalk, and walking distance to all that is downtown Saint John. Even has underground (inside) access to...

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Helpful?
Thank Mark S
Dermot C, Director of Sales at Hilton Saint John, responded to this review

Mark Thank you for your very positive feedback. We are very pleased to hear that your recent stay over the holidays was such an enjoyable one. We will certainly share your kind comments with all the team here. We look forward to welcoming you again. Kindest regards..Dermot

Summside, pe
Reviewed 18 January 2017

I usually stay at hotels that cost a bit more, no kids hockey teams and decent parking, struck out on both accounts, hallways were noisy, elevator was very slow, had to walk from a neighbouring business parking lot

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank jeremiahd402
Dermot C, Director of Sales at Hilton Saint John, responded to this review

jeremiah Thank you for your review. We were sorry to hear that your recent stay with us was disrupted by other guests making noise in the hallways and lengthy waits for the elevator. We understand the frustration that these disruptions can cause and are very apologetic. It is very rare that the parking lot (underground and operated by the City...

Montreal, Canada
Reviewed 17 January 2017

My one night stay was marred by noisy guests playing dance music on one side and other noisy guests having some strange party on the other side. Also there was a lot of dust in my room. I ended up having to change rooms around midnight which kind of sucked. The front desk kindly offered me a hefty room rebate...

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Helpful?
Thank pacificoceandreams

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service

Additional Information about Hilton Saint John

Address: 1 Market Square, Saint John, New Brunswick E2L 4Z6, Canada
Region: Canada > New Brunswick > Saint John
Price Range: $177 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Saint John 3.5*
Number of rooms: 197
Reservation Options:
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Also Known As:
Hilton Saint John Hotel Saint John
Hilton Hotel Saint John
Saint John Hilton
Hotel Style:
#4 Business Hotel in Saint John
#5 Romantic Hotel in Saint John
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Saint John staff and other travellers.
1 question
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Fredericton, Canada
over a year ago

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Questions? Get answers from Hilton Saint John staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“water side”
 of 5 bubbles FineThingsinlife, 27 Jan 2017 | Read review
“get a room that faces the harbour..”
 of 5 bubbles coSt.Albert, 17 Jan 2017 | Read review
“Go elsewhere.”
 of 5 bubbles pacificoceandreams, 17 Jan 2017 | Read review
“Paying a bit more for a view of the bay is completely worth it.”
 of 5 bubbles lisabyerleyg, 8 Dec 2016 | Read review
“Ask for room facing harbour.”
 of 5 bubbles Addie100, 7 Dec 2016 | Read review
5 of 5