Hilton Garden Inn St. John's Newfoundland
150 New Gower St, St. John's, Newfoundland and Labrador A1C 0C1 Canada
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About
#21 of 25 hotels in St. John's
Location
Cleanliness
Service
Value
Welcome to Hilton Garden Inn St. Johns Newfoundland. Ideally located in the heart of historic downtown St. Johns, our brand new hotel is just minutes from the scenic harbor front, iconic nightlife on George Street, and many popular restaurants. We are also just steps from St. Johns Convention Center and the Mary Brown's Centre.
Kick back in your modern guest room or suite. Each room features an HDTV, work area and complimentary WiFi access, as well as homelike amenities such as a microwave and refrigerator. Other onsite amenities include a heated indoor pool, 24-hour fitness center and meeting space. Our Garden Grille restaurant is also open for breakfast, lunch and dinner daily.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Children Activities (Kid / Family Friendly)
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Indoor pool
Heated pool
Business Centre with Internet Access
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Telephone
Private bathrooms
Bath / shower
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
Location
78Somewhat walkable
Grade: 78 out of 100
22Restaurantswithin 0.5 km
13Attractionswithin 0.5 km
150 New Gower St, St. John's, Newfoundland and Labrador A1C 0C1 Canada
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63Reviews4Q+A9Room tips
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I loved my stay from check in to check out. The hotel is beautiful, my room was clean, great breakfast and dinner. Staff at the desk, at the restaurant and housekeeping was professional and friendly. Thank you!
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Review collected in partnership with Hilton Garden Inn
Date of stay: May 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Robyn Hearn, Guest Services / Front Office at Hilton Garden Inn St. John's Newfoundland
Responded 1 week ago
Dear David, Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay from check in to check out! The hotel is beautiful and situated in the heart of downtown St. John's which helps our guests see some amazing sites withing walking distance of the hotel! Thank you for recognizing our staff as professional and friendly, our goal is to provide the guest customer service. I will pass along your review to our team! We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Robyn Hearn Front Office Manager 709-383-1314 robyn.hearn@hilton.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
This hotel has been one of choice in the last few years. It is close to downtown and next to the Harbour Arterial for easy access. The hotel is generally very clean and quiet. Check is is always smooth with reservations. Check out is easy as well. Parking has a charge, but it too is very reasonable. The restaurant has provided us with great meals, and many times we are fortunate to have Angelina as our server. Just a great server, she is super friendly and knows the menu very well. Food is great and the menu does vary from time to time. The only negative point we have is related to housekeeping and that can be directly attributed to the COVID protocols. Our last 2 visits, it seems that communications between the front desk and housekeeping were a bit askew and we had to get the front desk to get housekeeping to take care of our room. Again, this can be attributed to COVID protocols, as we never had problems before. This is very minor in nature and not a deterrence whatsoever. We will definitely be coming back. Highly recommend.…
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Date of stay: July 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Krista Hazlie, General Manager at Hilton Garden Inn St. John's Newfoundland
Responded 18 Aug 2021
Dear robertlt2016, Thank you so much for taking the time out of your busy schedule to let us know about your recent stay with us. I want to thank you for making us your hotel over the past few years in our Covid times and we look forward to rebuilding and our industry coming back stronger than ever. Our team is fantastic and Angelina is a gem! She truly is an asset to our organization! See you again soon! Yours in Hospitality, Krista Hazlie General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice hotel. Decor is quite different compared to other hotels in the area, Staff at front desk and restaurant areas were friendly and very helpful. Hotel is located downtown. Near a variety of restaurants and the Mary Browns Centre- home to the Rogues and Grolwers- local pro teams. Would return
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Robyn Hearn, Guest Services / Front Office at Hilton Garden Inn St. John's Newfoundland
Responded 1 week ago
Dear Keon, Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. It is perfectly located within walking distance to the Mary Brown's Centre, which helps with no having to find parking downtown. Thank you for recognizing our staff, our goal is to give each guest the best experience! We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Robyn Hearn Front Office Manager 709-383-1314 robyn.hearn@hilton.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bright, clean rooms. Hotel staff were friendly and generally helpful. There were no towels in the pool area, and despite requests at the front desk, these were not replinished before we left the area. Breakfast was great at the restaurant. The location is fantastic for those wishing to enjoy downtown ammenities.
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Robyn Hearn, Guest Services / Front Office at Hilton Garden Inn St. John's Newfoundland
Responded 18 Jan 2023
Thank you for taking a moment to share your experience. I am happy to hear our staff was friendly and were helpful! We are certainly located in the perfect area, in short walking distances to all amenities downtown has to offer! We want to apologize for the invoice of no towels being in the pool area, I have passed this information along to housekeeping department so we can address this issue. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, Robyn Hearn Front Office Manager Hilton Garden Inn robyn.hearn@hilton.com 709-383-1314
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stay at this hotel on a regular basis and generally don't have issues, but it seems over time that the service has slipped dramatically. The rooms are quiet and clean and of course, comfortable. While COVID has brought about many changes, lack of communication is not one of them. Upon check-in we asked for housekeeping daily, something that is clearly posted in the rooms, which we knew so we requested upon check-in as was suggested. Unfortunately, there is a major disconnect between the front desk staff/system and the housekeeping staff/system. Every evening we had to go to the desk and request it AGAIN! That in itself is frustrating. There should be no need. Now this time we visited the restaurant on a Friday evening. We had placed our order with the server and within a few minutes she came back and advised us, " we have no hamburgers, nothing that is made with cream and a shortage of chicken." It is a Friday evening around 7 p.m. and you are out of items which account for over 50% of items on your menu. Absolutely disgusting and embarrassing for the server, let alone, as guests our selection was extremely limited now. Now keep in mind, we were one of perhaps 3 couples in the whole restaurant. You just cannot depend on the menu. Absolutely terrible. We may be generous in even rating as average, but again it seems the service is rapidly declining. I should note, we have in the past brought our concerns to the management of the hotel but seem to get the standard response. Really too bad, there is so much potential for this hotel.…
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Date of stay: December 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Robyn Hearn, Guest Services / Front Office at Hilton Garden Inn St. John's Newfoundland
Responded 8 Dec 2022
Dear Robert: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry to hear that you were disappointed with menu and the housekeeping service. Please email me directly the next time you are staying with us, and I would be happy to provide you with a complimentary bedroom upgrade. If there is anything else I can do for you at this time, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, Robyn Hearn Front Office Manager robyn.hearn@hilton.com 709-3831-1314
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room was not ready until 1 hour passed 3 PM while allowing others to check in early that 3 PM. It appeared that some regular clients got preferred to treatment. Sinks clogged and coffee and machine broken. Room cleans every 4 th night. A staff was very nice to fix the clogged sink at the midnight (appreciate her help).
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Review collected in partnership with Hilton Garden Inn
Date of stay: October 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Robyn Hearn, Guest Services / Front Office at Hilton Garden Inn St. John's Newfoundland
Responded 17 Nov 2022
Dear TravoFlick, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sadly it was a very disappointing stay. Our room was not ready at check in (an hour late), the fridge was not very cold, the room temperature was not able to be colder, the pillows are flat and no extra pillows in the room, the bed was very uncomfortable, the room was very dark even with all lamps and lights turned on, luggage wheels got stuck in all flooring transitions and elevators, and the front desk tried to give us free parking with the late check in situation, but we already had paid parking with our conference stay package. Poor customer service and do not recommend.
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Robyn Hearn, Guest Services / Front Office at Hilton Garden Inn St. John's Newfoundland
Responded 17 Nov 2022
Dear Nenap549, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We visited St John's on a business trip for 3 days. The hotel is ok, big and spacious rooms and a good size and comfortable bed. But if you get your room close to the lift it is going to be noisy. The room was never made during the entire stay and breakfast is poor. Also the hotel is not really in the City center but in an ok distance
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Robyn Hearn, Guest Services / Front Office at Hilton Garden Inn St. John's Newfoundland
Responded 17 Nov 2022
Dear Yamirkar, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked 4 nights here after debating between this location or the Hilton Doubletree. Based on location, I should have chosen Doubletree for very easy walking to restaurants as my husband had a injured leg, so we drove to eat. The hotel and room itself is very nice. Our room was large and had a great shower. However, the breakfast was the worst I have ever encountered in a Hilton. It is buffet and the price is outrageous for what you get. The continental is $10 and the "hot" is $20. I am gold Honors so I don't pay which was a good thing. The eggs bacon etc were lukewarm, when they had them. There was no bacon one morning, no yogurt another. We did take out one night for dinner and it took 40 minutes for my order to be prepared. Another disappointment was the laundry. Only one washer and one dryer were working. As 2 women were ahead of me, it took hours to get a load done.…
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Robyn Hearn, Guest Services / Front Office at Hilton Garden Inn St. John's Newfoundland
Responded 17 Nov 2022
Dear Jackie M Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were quite happy with our stay while in St. John's. This hotel is within easy walking distance of downtown. The rooms are spacious and clean. The service from the front desk was courteous and efficient. There is a nice café on the lobby level offering a buffet breakfast. The pool was small but well maintained.
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Date of stay: August 2022
Value
Cleanliness
Service
Room Tip: If you are a light sleeper, choose a room away from the street.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Robyn Hearn, Guest Services / Front Office at Hilton Garden Inn St. John's Newfoundland
Responded 17 Nov 2022
Hello TerryinAylmer, We are so glad you enjoyed your stay with us! The front desk staff are defiantly trained to deliver the best possible customer service - which we thrive in. We always want our guests to have the best possible stay! We hope to see you again
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$157 - US$250 (Based on Average Rates for a Standard Room)
LOCATION
CanadaNewfoundland and LabradorNewfoundlandSt. John's
NUMBER OF ROOMS
154
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Frequently Asked Questions about Hilton Garden Inn St. John's Newfoundland
Which popular attractions are close to Hilton Garden Inn St. John's Newfoundland?
Nearby attractions include Newman Wine Vaults (0.2 km), Railway Coastal Museum (0.3 km), and Harbourside Park (0.4 km).
What are some of the property amenities at Hilton Garden Inn St. John's Newfoundland?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Hilton Garden Inn St. John's Newfoundland?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Hilton Garden Inn St. John's Newfoundland?
Yes, parking is available to guests.
What are some restaurants close to Hilton Garden Inn St. John's Newfoundland?
Conveniently located restaurants include St. John's Fish Exchange Kitchen & Wet Bar, Exile Restaurant and Lounge, and Magic Wok Limited.
Are there opportunities to exercise at Hilton Garden Inn St. John's Newfoundland?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Hilton Garden Inn St. John's Newfoundland located near the city centre?
Yes, it is 0.5 km away from the centre of St. John's.
Are any cleaning services offered at Hilton Garden Inn St. John's Newfoundland?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Hilton Garden Inn St. John's Newfoundland?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Garden Inn St. John's Newfoundland offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Hilton Garden Inn St. John's Newfoundland?
Many travellers enjoy visiting Signal Hill (2.3 km), Quidi Vidi Battery (4.0 km), and National War Memorial (1.5 km).