Fairfield Inn & Suites St. John's Newfoundland
199 Kenmount Rd, St. John's, Newfoundland and Labrador A1B 3P9 Canada
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About
#5 of 25 hotels in St. John's
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Fairfield Inn & Suites St. John's Newfoundland, gives you confidence that your business or leisure trip will be a success because we consistently deliver a hotel experience that's just right. Ideally located between the St. John's Airport and the downtown core, close to business parks, the University, and the province's largest shopping mall, we provide you with just what you need, so travel is easy and productive.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Golf course
Kids stay free
Parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Vending machine
Car hire
Business Centre with Internet Access
Conference facilities
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English, Filipino
Location
53Somewhat walkable
Grade: 53 out of 100
22Restaurantswithin 1 km
2Attractionswithin 1 km
Contact
199 Kenmount Rd, St. John's, Newfoundland and Labrador A1B 3P9 Canada
Getting there
Car HireSee all St. John's car hire
384Reviews14Q+A65Room tips
Reviews
Traveller rating
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A great hotel great and friendly staff, conveniently located on the main road. All the shops and restaurants close by the mall is close by and everything else you might need. The rooms are clean and quiet. Breakfast is really good. We did not try the swimming pool as it was always very busy.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Stayed last night with my mother on a cash & points night. Check in was fairly easy but we were not given any information on the amenities of the hotel or the breakfast hours. Room was fine however the bathroom fan did not work and the pumps of the shampoo/conditioner/body wash were crusty and built up with old product. Electronic outputs are older models (no usb). Beds were comfy. Cleanliness of the hotel could be worked on but we attributed it to it being a holiday weekend and quiet. Will give the hotel another shot in a few months.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ann Marie Reddy, General Manager at Fairfield Inn & Suites St. John's Newfoundland
Responded 3 Jan 2023
Dear CharliP1921, Thank you for sharing your experience with us. I have shared your feedback with my housekeeping and maintenance leadership teams to review with their staff. Thank you for giving us another opportunity on your next visit to the city. We look forward to serving you. Warmly, Ann Marie R, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sh*t in the pool! Took my daughter specifically to overnight and use the pool. Pool water was cloudy from a chemical imbalance. Our eyes were blood red after a short swim. Coughing from excessive chlorine in the pool. Worst of it was stepping in feces on the bottom of the pool. Yes, sh*t in the pool! Took management 2 days after check out to call me back regarding my complaint. Was accused of being delinquent notifying hotel. GM was reluctant to give any compensation as complaint was made in the morning verses 10pm at night when the pool closed. We were disinfecting ourselves and swim clothes! Single Dad who hasn’t seen his daughter in over two years due Covid. This was our first night together. What a disappointment! Gold Level member of Marriott. This is the worst treatment I've ever had at a Marriott property in 20+ years of stays. Don't stay at this hotel!…
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ann Marie Reddy, General Manager at Fairfield Inn & Suites St. John's Newfoundland
Responded 27 Dec 2022
Dear William B, Thank you for sharing your experience with us through Tripadvisor. As previously communicated to you, this concern was not reported to the front desk until 16 hours after you discovered it. It was not reported to our team when it happend on Friday night, rather was reported at 2pm the next day upon check out. Accidents happen when children are having fun and we have procedures in place to deal with this, the pool is immediately closed, treated, and shocked with apporpriate chemicals. In fact we have a state of the art chemical system that automatically detects an imbalance in chemicals and auto adjusts to ensure readings are at the appropirate levels. The pool would have been thouroghly cleaned on the overnight shift and ready for guest use the next morning. I am sorry that your daughter did not have the experience she had hoped for. I am proud to say that the Fairfield Inn & Suites, St. John's is ranked in the top 15% of all Marriotts in Canada and in the top 25% of all Fairfields in North America. Merry Christmas and Happy New Year to you and your family Ann Marie R, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed two nights room we was in had a bad odour ( 314) , room was clean though and bed was comfy just basic , really enjoyed breakfast! But if your going through Indian status you have to pay 250 upfront or give credit card which we didn't have so had to give cash ,it’s the only place we stayed through Indian status that still made you pay the fee every other hotel just puts it all through we won’t be back there again !
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Date of stay: September 2022
Location
Cleanliness
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ann Marie Reddy, General Manager at Fairfield Inn & Suites St. John's Newfoundland
Responded 30 Sep 2022
Good morning newfiegirl2013, Thank you for sharing your experience with us. We will defintiely have our maintenance team do an inspection on this room. We require a security deposit from all of our guests even when a company is covering the room charges. I can assure you that this is not specific to our guests that travel through Indian status. Thank you again for sharing your feedback, we do appreciate it. Ann Marie R, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We just came back from a weeks stay at this gem & we would definitely without hesitation stay here again. I’ve read some of the other reviews on here & it feels like they were not at the same hotel that we were. My husband & I are quite picky & have stayed at quite a few airbnbs and hotels around the world & this hotel made us quite happy. We both said we’d definitely stay here again when we come back to St Johns. It was super clean, cozy, had lots to offer with the pool, gym, free parking and free breakfast. We loved our room & bathroom. The room had everything you could want including a mini fridge, microwave & coffee station, tv, charging stations beside the bed. The lavender & eucalyptus body wash in the shower was well loved by us. I attended a family wedding while here so I was very happy to have an iron & ironing board to press my dress. We are all about the mattresses too wherever we stay & I always look for comments on that when I read reviews before booking anything & the beds here were good! A little firmer than our dormeo sleep country mattress at home but good! We slept well :) This hotel is perfectly located to everything as well including the airport. We took advantage of the free breakfast but also walked to Cora’s down the street & to Jacks at the Capitol across the street. We def recommend heading to the Newfoundland Distillery and doing a flight of their incredible spirits as well as the Dildo brewing company. We did both in one day & it was really beautiful. The scenery, the drive, the vibe, the flights, the food all amazing! We can’t wait to come back! Oh! & if your wanting to get screeched in, Christian’s is by far the best! You’ll have the best time there! Anthony Bourdain also chose his place!…
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ann Marie Reddy, General Manager at Fairfield Inn & Suites St. John's Newfoundland
Responded 15 Sep 2022
Dear Susan S, What a wonderful review, thank you so much for your kind words. Our staff work so hard to ensure all of our guests have a comfortabel and enjoyable stay and we clearly hit the mark for you. I also love the Newfoundland Distillery and Dildo Brewing Company, and the hour or so drive is definitely worth it. I am glad you experienced a screech-in at Christians, they certainly know how to entertain. We hope to see you again should your travels bring you back to St. John's, it will be our pleasure to welcome you. Ann Marie R, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I found this hotel pretty great! It had what we need. Free parking, clean rooms, a pool with a fun slide, and breakfast included. I would have liked healthier breakfast options but the meal was what I would have expected as an “included” breakfast- and my kids loved it!! The front desk staff were fantastic!
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ann Marie Reddy, General Manager at Fairfield Inn & Suites St. John's Newfoundland
Responded 6 Sep 2022
Dear JS99-99Ax, Thank you for your wonderful review. We are so delighted that you enjoyed your stay with us, always great to hear that our young guests enjoyed their stay and created memories all at the same time. We hope to see you again when you are planning another family getaway. Warmest Regards, Ann Marie R, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am saddened to even think about writing this because I have had many stays at this hotel that have been wonderful. However, my latest stay with my family was not great and thus I felt the need to write this review. Things were going wonderful until my Dad looked down and seen the bottom of his bed skirt was stained up. We called the front desk to alert them, to ensure we didn't get charged for this as we had a dog with us. Next, my Dad flipped over his pillow before lying down to sleep and discovered that there was blood all over the pillow case and pillow itself. Upon flipping back the bedsheets, there were also small dark-red spots of blood on the fitted sheet and the top sheet. I work in healthcare and based on how this blood was still relatively dark red it appeared that it hadn't been there long but it was dry. My mother called the front desk who offered to move us to another room. Our family was in town for a medical appointment, with the family dog in tow, so packing everything up and moving to another room at that hour did not seem desirable. My loved one asked for the whole bed to be changed and a full strip of the bed was done. This was an absolutely disgusting experience overall (even the front desk and laundry person who brought new linen were shocked). The hotel ended up giving us a free night to use in the future but I will have to see an improvement in reviews before attempting to book that night. By the look of recent reviews this hotel has gone downhill from the amazing place it once was. I get that sometimes things can be overlooked or missed...but clearly this bed was not touched after the previous guests.…
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Date of stay: May 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ann Marie Reddy, General Manager at Fairfield Inn & Suites St. John's Newfoundland
Responded 12 Aug 2022
Dear justkle, Thank you for sharing your experience with us. I am disappointed in hearing of your experience as this is below our standards. I am glad to hear that my team provided your with appropriate compensation, however that certainly does not make up for your experience. We will use this feedback as a coaching opportunity with the many new team members that have started with us over the past several weeks. They work very hard and do their best, however this will bring this serious issue to the forefront. Thank you again and I hope you give us another opportunity when your travels bring you back to the city. Ann Marie R, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room was good.. Breakfast was a disappointment. Advertised for 6:30 and there was basically nothing there. Bread showed up at 7, they put a sign on the juice machine that it was out of order, no yogurt, no butter, and no fruit. For the price of the rooms, I was pissed. I don't mind paying but give me some service. This was a classic ripoff ! I Paid too well for this to happen !
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Date of stay: July 2022
Value
Rooms
Service
Room Tip: If you want breakfast as advertised .. don't stay here.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ann Marie Reddy, General Manager at Fairfield Inn & Suites St. John's Newfoundland
Responded 21 Jul 2022
Good afternoon N60630Ldonb, Thank you for sharing your experienc with us. We are working diligently with our suppliers as they have many items on back order. On several occasions over the past few weeks, our supplier did not have any yogurt or milk and another delivery arrived with fruit that was bruised and not suitable for presentation. I do apologize that your experience did not meet your expectations and I hope that you give us another opportunity to show you the service we have been known for. Warmly, Ann Marie R, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room is not cleaned daily. We stayed for several days and the room got filthy and apparently, they do not clean the rooms (towels, beds, vacuuming, garbage, etc) until 7 days unless requested. We did request, 2 times, and even after that the room was not vacuumed and the toilet was not cleaned. Our dirty towels remained on the floor for days. If I pay for a hotel room I expect the beds to be made and the room cleaned daily. I would not recommend this hotel. Ever.
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Date of stay: April 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ann Marie Reddy, General Manager at Fairfield Inn & Suites St. John's Newfoundland
Responded 27 Apr 2022
Dear H4696PEsimonem, Thank you for sharing your experience with us. It is industry standard now, that daily service is not offered. The Marriott brand is reviewing the way we have been doing things over the past couple of years and we hope to see changes coming soon. Labour has also become a challenge across all industries in recent months and we are working our way through this as well with ongoing recruitment and training. Your feedback will be shared with the department leaders as a way to improve our service. Thank you again, Warmly Ann Marie R, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Front Desk- We were staying from NB due to a family emergency. I called to negotiate a rate with sales due to the fact my mother would be staying for weeks while my father recovered. I never received a call back from sales, once I arrived I asked the desk three times(was told they would talk to sales). We found other accommodations for my mother and we checked out. Upon check out I asked about the rate, and it was the same as I was told over the phone initially with no change from sales. One night we were given bracelets for the pool- another night we did not. Key given by front desk for pool did not work and we had to go back to the desk to get a new one. Breakfast - We stayed four nights and each morning the breakfast became progressively worse. One of the staff members serving was wearing sweat pants? Looked like he just came from the gym. The man bringing the food out looked more professional. The potatoes were not cooked and raw, eggs were large chuncks, cold and hard. Coffee was consistently cold and the juice was watered down and tasted like it needed to be changed. The hot water was hot for my tea though.. Housekeeping- When we checked in, our room had two beds- one of which had a large noticeable stain on the sheet by the pillow and a hair. Which was neglect by the housekeeper as it was very visible. Bathroom was extremely dusty, baseboards included. There was a large stain on the chair which we are sure was blood. …
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Date of stay: October 2021Trip type: Travelled with family
Room Tip: Denny's is down the street, breakfast option rather than hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ann Marie Reddy, General Manager at Fairfield Inn & Suites St. John's Newfoundland
Responded 3 Oct 2021
Dear Sarah M, Thank you for choosing to stay at the Fairfield Inn & Suites St. John's Newfoundland and sharing your experience. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Your feedback will be shared with our team so that we can work on these areas and do better. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Sincerely, Ann Marie R, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$104 - US$139 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
travellers inn st. john`s hotel st. john`s, travellers hotel st johns, travellers st johns
FORMERLY KNOWN AS
Travellers Inn St. John's
LOCATION
CanadaNewfoundland and LabradorNewfoundlandSt. John's
NUMBER OF ROOMS
148
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Frequently Asked Questions about Fairfield Inn & Suites St. John's Newfoundland
Which popular attractions are close to Fairfield Inn & Suites St. John's Newfoundland?
Nearby attractions include East Coast Trail (0.9 km) and Rennie's River Trail (0.6 km).
What are some of the property amenities at Fairfield Inn & Suites St. John's Newfoundland?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Fairfield Inn & Suites St. John's Newfoundland?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Fairfield Inn & Suites St. John's Newfoundland?
Guests can enjoy free breakfast during their stay.
Is parking available at Fairfield Inn & Suites St. John's Newfoundland?
Yes, free parking is available to guests.
What are some restaurants close to Fairfield Inn & Suites St. John's Newfoundland?
Conveniently located restaurants include Kelseys Original Roadhouse, Moxies, and Jack's Restaurant.
Are there opportunities to exercise at Fairfield Inn & Suites St. John's Newfoundland?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Fairfield Inn & Suites St. John's Newfoundland?
Yes, dry cleaning and laundry service are offered to guests.
Does Fairfield Inn & Suites St. John's Newfoundland offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Fairfield Inn & Suites St. John's Newfoundland?
The staff speaks multiple languages, including English and Filipino.
Are there any historical sites close to Fairfield Inn & Suites St. John's Newfoundland?
Many travellers enjoy visiting Signal Hill (6.0 km), Quidi Vidi Battery (7.7 km), and National War Memorial (5.2 km).