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4.5
#3 of 23 hotels in St. John's
Location
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Welcome to the Hampton Inn & Suites by Hilton St. John's Airport - a warm and welcoming hotel just five minutes from St. John's International Airport. Located in the Stavanger Drive Shopping District, the hotel offers easy access to shops, restaurants and local businesses and is only 12 minutes from downtown St. John's and the waterfront. The Memorial University of Newfoundland and the Health Sciences Centre are just minutes away. Enjoy a free shuttle service to and from the airport and ample onsite parking at this modern hotel in St. John's, Newfoundland. Feel at home in a spacious guest room or suite at this St. John's, Newfoundland hotel. Stay connected at the ergonomic desk with free WiFi, watch movies on the large LCD TV and enjoy a restful nights' sleep on the clean and fresh Hampton bed. Energize with a swim in the indoor pool or work out in the free, modern fitness center before joining us for Hampton's free hot breakfast buffet.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Clean hotel Comfortable bed - pillows were ok Large rooms Great breakfast with hot and cold items Eight minute drive to the airport Lots of parking Coffee and tea are always available as well as coffee in the room Good parking Boston pizza right next door
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jonathan Connors, General Manager at Hampton Inn & Suites by Hilton St. John's Airport
Responded 1 Sept 2023
Pet37, Thank you for your review! I hope you had a chance to try our Strawberry Waffles!! Safe travels, and we hope to welcome you back in the future! Jonathan
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I've stayed at this hotel many times, it is always my "go to" hotel when in St. John's, I feel totally at home here. The staff there, just awesome! From front desk accommodating all my requests, we travels with a family member with MS, they went above and beyond to make sure we had the perfect room, the accessible shower was a God sent. The breakfast staff, the housekeeping always friendly and ready to accommodate at a moments notice. The place is spotless, Covid measures are still in place, however, they ensure that the experience is enjoyed to the fullest! You book the pool and gym for use, limiting the number of people, great idea. Krista the GM has executed a great plan for success and has collaborated a great team. Thank you for another memorable stay, we appreciate it so much. Say hello to all our Hampton Family. ps: Lorraine is definitely one of our favz :) Take care, Frank
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Date of stay: August 2021
Value
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Krista Hazlie, General Manager at Hampton Inn & Suites by Hilton St. John's Airport
Responded 8 Nov 2021
Dear 195frankd, Thank you so much for your kind words! We welcome you back like family! :) We appreciate the kind words for our team and the review of your stay! We look forward to seeing you again soon! Krista
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We stayed for four nights. We have been to many hotels and this was by far the best hotel we’ve ever stayed in. Our room and my parents room was very clean and comfortable. My parents had a joining room with us, a king suite. We had a double queen room. We had a mini fridge and microwave. My parents suite was absolutely amazing, it had tons of room for our children to play in. Lots of room for all of us to comfortably hang out. Breakfast was lovely every morning. It was served from 7-10am. There was always something different made each day. Along with fruit cups, smoothies, granola bars and cereal. Always lots to satisfy everyone. During our stay I used the washer and dryer, which worked really well. It was $2 per wash and $2 per hour dry. We also used the pool during our stay. They allowed one hour per family. We had to book it in advance. It was cleaned before and after each use due to COVID which was appreciated. The staff was amazing. Everyone was always there if you needed anything or had and questions. Katie, Taylor and John were amazing during our stay. So friendly, helpful and welcoming. Thank you again to them. I chose this hotel because of the price and I’m so glad I did. We had an amazing stay and can’t wait until next time.
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Date of stay: July 2020
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Service
Sleep Quality
Room Tip:King suite had tons of room, and everything needed for a longer stay.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Krista Hazlie, General Manager at Hampton Inn & Suites by Hilton St. John's Airport
Responded 21 Sept 2020
Dear Tiffmyoungperry, Wow, thank you so much for your kind words and fantastic review of your recent stay with us here in St. John's. I am so delighted to hear that our team went above and beyond to ensure your stay was a comfortable and enjoyable. We really do have the best team and I will be sure to pass along your comments to our staff to read! They love hearing from our guests! We do hope to have the opportunity to welcome you back again soon! Yours in Hamptonality, Krista Hazlie General Manager
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We stayed for 5 days in July. The hotel is new & within walking distance to downtown. The issue is that they are still blaming the pandemic for lack of housekeeping. Three couples & not one of us had their room cleaned for 5 days - not even garbages emptied! We were told they were shortstaffed. When I called to get clean sheets & towels, I had to call back 3 times. Front desk is not very friendly & they make you feel like they are bothering them. When my friend asked upon check out about not receiving housecleaning even though she requested it daily, the response was “take it up with customer service.” Wouldn’t recommend staying there if you want any type of service.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jonathan Connors, General Manager at Hampton Inn & Suites by Hilton St. John's Airport
Responded 17 Nov 2022
Dear CoolCanadianOttawa, We're sorry you didn't have a good experience but unfortunately, the feedback you've provided is for the wrong hotel. We are the Hampton Inn & Suites located on Stavanger drive and the hotel you've mentioned is in downtown St John's. We hope to see you at our location and provide a great customer experience. Sincerely, Jonathan Connors
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What a horrible experience!!!!!!! Went to this hotel on July 27th 2021 and left the same day!! My sister and I took the kids 45 mins from home to go to this hotel to go swimming.. On arrival their debit machine was down not an overly big deal mildly inconvenient but the lady at the front desk told us great news the hotel was slow that day so instead of a swim time between 6-7 we could have a swim time between 6-8 kids were so excited. When we get to the room we though wow big and spacious however it wasn’t completely clean and even the ice bucket had been left from previous guests so much for their extra cleaning protocols for the pandemic. I told the lady at the desk what the issue was and they were very matter of fact and very unapologetic the definitely lacking with their customer service. Now 6 has arrived and the kids are excited my son and I are the first to arrive to the pool when we get there we see a sign on the door saying closed for maintenance. So again we head to the lobby where the is a new lady working at the desk I explain to her that upon check in we were given a swim time of 6-8 she say there is no way because the pool Has been closed since the day before.. ok this is unreal now so we decide to check out what the point of staying there when we only went to swim. On check out the lady says I’m so sorry for the inconvenience I texted the lady you were dealing with at check in and she was looking at a different date (and what just forgot the pool had been closed all that day she worked and the one prior). We were told to call in the next day because apparently because they have no one to deal with issues no manager or anything at 6 in the evening. So disgusted that we wasted $140.00 on this place… we have rebooked our swim trip for next week and you can be guaranteed it wasn’t at this hotel!!!
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Krista Hazlie, General Manager at Hampton Inn & Suites by Hilton St. John's Airport
Responded 12 Aug 2021
Dear s_r843, Thank you for your recent review of your stay with us. We appreciate you taking the time as we use these reviews for training for our team. I am disheartened to hear of your experience with us as this is not our norm. We apologize that both the pool and the Debit machines went down in the one weekend, however, we had to leave the pool closed for our guests safety from a previous guest. I would certainly welcome you back for another swim now that the pool is open and operational again. Again, we do apologize for the inconvenience and hope to welcome you back! Yours in Hamptonality, Krista Hazlie General Manager
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This was my second time staying this location and both times the pool was very very cold. It wasn’t suitable to swim in. The room wasn’t cleaned properly. Very dirty behind all furniture as well as on top of tables and counter spaces. However, customer service was great. Breakfast was also good, more than one option would of been better as not everyone likes the same things.
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Review collected in partnership with Hampton
Date of stay: December 2021
Value
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Krista Hazlie, General Manager at Hampton Inn & Suites by Hilton St. John's Airport
Responded 7 Jan 2022
Dear skylerfoley, Thank you for taking the time out of your busy schedule to let us know about your recent stay with us. I do apologize for the experience that you had. I have followed up with our Housekeeping department as this is definitely not the norm. I am happy to hear that the Team was great to deal with during your stay. We look forward to welcoming you back. Yours in Hamptonality, Krista Hazlie
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Was my favourite hotel before the pandemic and I can say it still is. The customer service is top notch with staff being helpful and going that extra mile for any little thing. Decor is modern and hotel is very clean. Gym is well equipped and spacious and rooms are well maintained, well decorated and have plenty of space. Ample parking and a hotel shuttle and and from airport if needed. While hotel is not downtown, the location is perfect and quiet for anyone not needing to be in the downtown core.
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Date of stay: June 2022
Rooms
Service
Trip type: Travelled on business
Room Tip:King Suite with wet bar for more space....
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jonathan Connors, General Manager at Hampton Inn & Suites by Hilton St. John's Airport
Responded 17 Nov 2022
Dear Cuddlypolarbear, Thank you for posting your review following your recent stay at Hampton Inn & Suites at St. John's Airport. We are delighted to learn that you enjoyed your stay. Thank you for your amazing review and for recognizing the great service by our staff members. We are looking forward to welcoming you again. Sincerely, Jonathan Connors
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Compared to other motels that offered the same conveniences the Hampton was just a little bit more expensive but we booked based on having a pool and the Hilton name. Unfortunately it was not the trip we planned. The pool is closed for repairs. It has been for quite some time but there was no notice on their website or on any of the booking sites that there was no pool. Breakfast is only from 7 AM until 9 AM. Do not come here if you plan to sleep in. You will miss breakfast. They serve coffee only. There’s no tea in the room or for breakfast. This is Newfoundland. Everyone drinks tea. Except at the Hampton. I personally would not come back.
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Date of stay: February 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jonathan Connors, General Manager at Hampton Inn & Suites by Hilton St. John's Airport
Responded 17 Nov 2022
Dear 403sandis, Thank you for taking the time out of your busy schedule to let us know about your recent stay at our hotel. We are disappointed to hear that we did not meet your expectations during your visit. We hope to have the opportunity to welcome you back in the near future! Sincerely, Jonathan Connors
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Found socks in dirty sheets left in sheets on the pull out couch bed from previous guest! Yuck ! We pulled out the couch to make the bed for my son and found dirty sheets containing dirty socks, along with hair, dirt and debris. Also, inside the pullout couch there was a food wrapper, nail clippings and debris. Please see photos attached to this review. The blanket and pillow in a bag in the closet for making the bed were also used from a previous guest and just balled up into a bunch and put back in the bag in the closet - not how clean linens are usually presented. I called the front desk and they offered to move us to another room but we had just spent over an hour unpacking , it was late after a very long day and I wasn’t feeling well. I asked if housekeeping could please just come remove and change the dirty linens. Apparently there are no housekeeping or cleaning staff on shift after 530pm so they indicated the shuttle driver might come to take care of it. I waited over half an hour and no one came. I went to the front desk to inquire again and was informed when shuttle runs were completed he would come by. And, he did - and he was friendly and apologetic and I thanked him for taking care of something totally outside of his role. But I am still so disappointed and to be honest, disgusted, that it even happened! It left me wondering what other cleaning shortcuts were taken in preparing our room , and throughout the hotel ?! Also, our bedside lamps are nasty - please see photos. Under one lamp, there are dirty splatters /stains ? The other bedside lamp has pen ink graffiti! We stayed here a few years ago without a hitch but something has changed - it’s going downhill and no attention to detail. We paid $1100 for 3 nights. Clean linens and bedside lamps should be included in that kind of price ! Cleanliness is one of the most important factors for me with a hotel stay and this experience was incredibly disgusting and disappointing.
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Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bailey Bush, Guest Services / Front Office at Hampton Inn & Suites by Hilton St. John's Airport
Responded 18 Aug 2024
Thank you for taking the time to share your detailed feedback with us. I'm truly sorry to hear about the unacceptable condition of your room, especially regarding the cleanliness of the pull-out couch and bedside lamps. This is certainly not the experience we aim to provide, and I can only imagine how frustrating and disappointing this must have been, especially after a long day. I want to personally apologize for the inconvenience and the lapse in our standards. The cleanliness issues you described are not reflective of our usual practices, and I will be addressing this matter with our housekeeping team to ensure such oversights are prevented in the future. Your concerns about the cleanliness of the room have been noted, and we are taking immediate steps to correct these issues. I appreciate your understanding of our shuttle driver's efforts, and I will also make sure he knows that his help was appreciated, even though it was not his usual role. If you are willing to give us another chance in the future, please contact me directly so I can ensure your stay meets the high standards you rightfully expect. We value your feedback as it helps us improve, and we sincerely hope to have the opportunity to restore your trust in our hotel.
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Pick up at the airport was fast and easy, by a professional and friendly person. Checking in was without issue by a welcoming staff member. Our room request was honored. The room was comfortable, clean, with lots of space and quiet. Breakfast consisted of good coffee, quality yogurt, fruit, hot and cold items. The breakfast area and food selection had plenty of space to social distance and functional, comfortable space. Tables were cleaned quickly by a man who was proud to do his job. We had to go back to the airport to pick up a rental and as the shuttle was 't running the hotel paid for the taxi. The parking area is well lite with plenty of good parking. All staff are professional and welcoming. Boston Pizza is right next door.
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Date of stay: May 2022
Value
Rooms
Service
Room Tip:Odd numbered rooms do not face the trans-Canada so are quiet.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jonathan Connors, General Manager at Hampton Inn & Suites by Hilton St. John's Airport
Responded 17 Nov 2022
Dear Sandandsunshine, Thank you for posting your review following your recent stay at Hampton Inn & Suites at St. John's Airport. We are delighted to learn that you enjoyed your stay. Thank you for your amazing review and for recognizing the great service by our staff. We are looking forward to welcoming you again. Sincerely, Jonathan Connors
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There are more places to choose from in the St. John's area.
PRICE RANGE
S$154 - S$187 (Based on Average Rates for a Standard Room)
LOCATION
CanadaNewfoundland and LabradorNewfoundlandSt. John's
NUMBER OF ROOMS
129
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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