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This hotel is about a year old. The rooms are very nice and the beds were comfortable. It was very clean. It is located a short walk from the centre of Yellowknife and across the street from the Prince of Wales Heritage Centre and the...More
This is a lovely hotel with nice clean rooms. The staff are wonderful and very helpful. The only downside is that the restaurant really isn't what one would expect given how nice everything looks. The service was fine, the food however was uninspiring.
Hotel has all the amenities of home. Room was spotless and front desk staff was very courteous but I would not stay here again because of the food service.
Two very poor experiences one year apart of which the most recent being this year when...More
Response from Charlene B, Director of Sales at Chateau Nova YellowknifeResponded 15 May 2018
Thank you for your review. At Nova Hotels, we strive ourselves on providing our guests with the utmost in customer service, as it is truly one of the only ways to set ourselves apart in our industry. I am so very sorry that we did...More
Stayed here May 8/18. Really nice hotel. Reception staff friendly and courteous. Disappointed in the restaurant - we arrived a 6 pm for dinner - they ran out of prime rib, mashed potatoes, and boiled potatoes. I ordered a northern Caesar, which meant it came...More
Response from CatherineTravis, General Manager at Chateau Nova YellowknifeResponded 11 May 2018
I am glad you enjoyed the hotel and found the hotel comfortable and the new Food & Beverage Manager good.
I am so sorry that there were challenges in the restaurant, we did have a meeting today to discuss ways to prevent this in the...More
We had a group of 25 people and stayed at this hotel for 2 nights. It was a very disappointment experience. There were a few things that I would like to point out. First, we asked the front desk agent to book taxi for us...More
Thank April C
Response from CatherineTravis, General Manager at Chateau Nova YellowknifeResponded 26 April 2018
Thank you for your feedback, as a new establishment we are constantly striving to make positive changes to address concerns of our guests. . At Nova Hotels, we strive ourselves on providing our guests with the utmost in customer service, as it is truly one...More
Response from tripplanner001 | Reviewed this property |
The hotel has a shuttle bus at the airport "Chateau Nova Hotel". Check outside the airport when you arrive. And if you need one on your way out, as well, just let the front desk know. There is no cost for this.