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Waterfront Hotel Downtown Burlington

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Waterfront Hotel Downtown Burlington
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344 Reviews from our TripAdvisor Community

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There are newer reviews for Waterfront Hotel Downtown Burlington
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Showing 338: English reviews
Reviewed 16 July 2015

Stayed at this hotel for the last weekend of June as I was attending a friend's wedding. The power went out on the second night - technically this isn't their problem - but everything else that happened that night is their problem. Read below: They had booked five wedding parties at this hotel and were hosting one wedding party. Imagine...

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Helpful?
5Thank Selvam Joesph M
Waterfront H, General Manager at Waterfront Hotel Downtown Burlington, responded to this review

Thank you for taking the time to review your stay with us .We apologize for your experience.While it is true, during a significant storm the city experienced major power losses. The Burlington Hydro outage affected our hotel for several hours that night. Our life safety system and battery back-up emergency lighting worked as it was designed to. The hotel’s electronic...

New Fairfield, Connecticut
Reviewed 16 July 2015

I am the mother of the bride. The Waterfront Hotel should not be in business. The wedding was on June 27 when there was a huge storm - not the hotel's fault. How did the hotel and it's staff deal with it? Let me summarise: 1) Complete power failure 2) No back-up generator - why isn't the Burlington Fire Department...

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Helpful?
2Thank PMum54
Waterfront H, General Manager at Waterfront Hotel Downtown Burlington, responded to this review

Thank you for taking the time to review your stay with us .I am sorry that you were not happy and apologize for your experience. While it is true, the city experienced major power losses. The outage affected our hotel for several hours that night. Our life safety system and battery back-up emergency lighting worked as it was designed to....

UK
Reviewed 14 July 2015

I have stayed in this hotel on 5 or 6 occasions over the years – and have noticed little investment in the bedrooms, which are a bit tired and old-fashioned. Like many places, the overall rating depends on whether or not you get a decent room. This time I got a 'king Jacuzzi' room, which I imagine was one of...

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Helpful?
1Thank UKTripAdviser
Waterfront H, General Manager at Waterfront Hotel Downtown Burlington, responded to this review

Thank you for taking the time to review your stay. It is thru our guest’s feedback that we can improve our Hotel on an ongoing basis. I am glad the staff is always friendly and always helpful and responsive to your requests. In regards to the room and the cleanliness I will address these issues with our housekeeping department and...

Reviewed 13 July 2015

Very pleasant hotel although most (but not all) front desk staff were stand-offish. We were (coincidentally) there during the Burlington annual Sound of Music festival with free live bands, a fairground and many food stalls, the music stopped promptly at 10.30 or 11 (weekend) although not intrusive at all. Very peculiarly, the bar was only open to residents in the...

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Helpful?
Thank Graham T
Waterfront H, General Manager at Waterfront Hotel Downtown Burlington, responded to this review

Thank you for taking time to review your stay. I am glad you got to enjoy the Sound of Music festival and it did not intrude on your stay. While our staff is here to enhance your stay and your experience in every aspect having failed to do so we apologize for your customer service and restaurant experiences. We invite...

Copenhagen, Denmark
Reviewed 13 July 2015

My son and I stayed 3 nights at the hotel, while exploring Burlington, Hamilton, Niagra Falls and even a trip to Toronto. Great beds, good breakfast, good wifi connection. The indoor pool is a bit small, but otherwise quite nice. The hotel is located right by the lake, and very close to a (very small) beach. The staff was excellent,...

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Helpful?
Thank Jakob B
Waterfront H, General Manager at Waterfront Hotel Downtown Burlington, responded to this review

Thank you for your recent review of Waterfront hotel. I am glad that you and your son enjoyed your stay while exploring the surrounding areas. We hope you choose to stay next time you are in the area, and I will be sure to let the staff know about the exceptional service they provided

Toronto, Canada
Reviewed 8 July 2015

Stay away!!! I have never experienced such poor customer service at a hotel. My sister was getting married down the road so she booked a block of rooms way ahead of time for her and her wedding guests. One of the workers kept pacing back and forth down our hall and then followed a guest into our room and claimed...

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Helpful?
1Thank Alyssa S
Waterfront H, General Manager at Waterfront Hotel Downtown Burlington, responded to this review

Thank you for your review. I want to apologize for any problem that you encountered during your stay. We do our best to accommodate all guests when responding to noise complaints that are called down to Front desk. I am sorry that you feel it was not handled to the best of there ability and I will speak to the...

Ottawa, Canada
Reviewed 7 July 2015

The girls at the front desk where very friendly and so helpful. Our room had a great view on the 6th floor. The elevator was loud but really not big issue.bed was great and would go back. The resturant has a great view and at the desk they provide 10 off to use at the resturant. Hotel was very clean....

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Helpful?
Thank 603sara
Waterfront H, General Manager at Waterfront Hotel Downtown Burlington, responded to this review

Thank you for the review. I am glad to know you enjoyed your stay and the staff was super friendly. The 10 off in the restaurant is such a great value and I am happy to know you enjoyed it while taking in the amazing view from the patio. We hope to welcome you back when you are in Burlington...

New York City, New York
Reviewed 3 July 2015

Stayed at the hotel as part of a group. We arrived relatively late on a holiday evening (Canada Day) and the hotel restaurant had run out of food. They had the best vantage point for the fireworks and offered good bar service. We had to go out for dinner with the front desk quite helpful in not only suggesting a...

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Helpful?
1Thank StlmanChuck
Waterfront H, General Manager at Waterfront Hotel Downtown Burlington, responded to this review

Thank you for the review and I am happy to hear that Kami went above and beyond to assist you during your stay. I am sorry that the restaurant attached to us was not able to accommodate your group due to the unexpected turn out from the Canada Day festivities at the park. I am glad we assisted with finding...

Dubai, United Arab Emirates
Reviewed 1 July 2015

We stayed for 2 nights in room 217. It was a midweek stay and the hotel was very quiet, yet we were still given a room with absolutely no view whatsoever. We literally looked onto a dirty roof with rusty pipes and couldn't see anything else. Surely they had something better available? The front desk staff were friendly, though we...

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Helpful?
Thank NoWayEh
Waterfront H, General Manager at Waterfront Hotel Downtown Burlington, responded to this review

Thank you for taking the time to review your stay with us. We appreciate your comments on our service and apologize for any disappointment during your stay. I am glad to know the Front desk was very friendly. We are identifying your room and addressing the issues you mentioned and have already taken steps to improve our "guest experience". We...

Kirton in Lindsey, United Kingdom
Reviewed 27 June 2015

Great position on the lake, hotel is a bit dated but very clean , and the staff are very friendly, breakfast is a bit basic, but good enough for a few days, i think overall nothing to complain about, i think you would say you pay for what you get.

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Helpful?
Thank Derek S
Waterfront H, General Manager at Waterfront Hotel Downtown Burlington, responded to this review

Thank you for the review of your stay with us. We appreciate your recognition of our Service, cleanliness and complimentary breakfast and would love to welcome you back to Waterfront Hotel downtown Burlington when you are back in the area.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Breakfast included
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Waterfront Hotel-Downtown is a landmark in the city of Burlington, Ontario, on the shores of Lake Ontario. With spectular panoramic views and all the conveniences of downtown within steps of the hotel. A perfect getaway with inspiring waterfront parkland and trails, unique shopping, museums, exquisite dining and world class festivals situated less than an hour from Toronto and Niagara Falls. ... more   less 

Additional Information about Waterfront Hotel Downtown Burlington

Address: 2020 Lakeshore Rd., Burlington, Ontario L7R 4G8, Canada
Region: Canada > Ontario > Burlington
Price Range: $159 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Waterfront Hotel Downtown Burlington 3*
Number of rooms: 129
Reservation Options:
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Also Known As:
Burlington Travel Lodge
Burlington Travelodge
Travel Lodge Burlington
Hotel Style:
#1 Green Hotel in Burlington
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Questions & Answers

Here's what travellers have asked, with answers from Waterfront Hotel Downtown Burlington staff and other travellers.
3 questions
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New Hampshire Lakes Region, New Hampshire

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Questions? Get answers from Waterfront Hotel Downtown Burlington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 413 was newly renovated.”
 of 5 bubbles FlipFlops007, 20 Feb 2017 | Read review
“Choose a lakeview room.”
 of 5 bubbles 553kl, 10 Feb 2017 | Read review
“The park view is excellent.”
 of 5 bubbles 24mariar, 24 Jan 2017 | Read review
“water views are pretty”
 of 5 bubbles judyp569, 15 Jan 2017 | Read review
“Ask for a view.”
 of 5 bubbles jeansR8269PN, 31 Oct 2016 | Read review
5 of 5