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Four Points by Sheraton Cambridge / Kitchener

302 reviews
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Traveller (28)
Room & Suite (22)
Pool & Beach (5)
Overview
  • Excellent47%
  • Very good34%
  • Average12%
  • Poor3%
  • Terrible4%
Travellers talk about
“front desk”(52 reviews)
“glass shower”(3 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
All hotel details
Offers from Four Points by Sheraton Cambridge / Kitchener
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (302)Write a Review
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Traveller rating
137
100
37
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14
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137
100
37
11
14
Show reviews that mention
All reviewsfront deskfree bottled waterglass showerhotel chainfridge and microwavelarge showerattending a weddingthe bed was extremely comfortablevery nice hotelup to datewalk in showerlots of parkingrestaurants and shoppingliving roomcontinental breakfastcoffee makeroff the highway
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1 - 5 of 299 reviews
Reviewed 2 weeks ago

The wonderful staff replaced our lost room key - in the middle of the night - in seconds. Everyone said "hello" and smiled. To summarize... Great staff. The room was very large, had (an empty) bar refridgerator, coffee stand, and microwave. Although all water in...More

Thank Monty S
Response from Jenny_Tu, Director of Sales at Four Points by Sheraton Cambridge / KitchenerResponded 2 weeks ago

Dear Monty S, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and your comments in regards to the bathroom will be passed on to our...More

Hotel's Favourite
Reviewed 3 January 2018

great fast check in and friendly staff. Room was basic but spacious and clean...large bathroom. Bed was good and comfortable. Room came with in room coffee and a fridge to keep things cold. Quiet despite being just off the 401. Would stay again.

1  Thank cruzcap
Response from Jenny_Tu, Director of Sales at Four Points by Sheraton Cambridge / KitchenerResponded 4 January 2018

Dear cruzcap, Thank you for taking the time to write your review of our property, your comments are very much valued. We are glad to hear that you enjoyed your stay and look forward to seeing you again on your next trip to Cambridge!

Reviewed 3 weeks ago via mobile

This is a reasonable nice hotel good for an overnight. The front desk is friendly and helpful. I forgot to pack a toothbrush and when I went down to ask the front desk where to go to buy one, the young guy at the reception...More

Thank Johnson02016
Response from Jenny_Tu, Director of Sales at Four Points by Sheraton Cambridge / KitchenerResponded 3 weeks ago

Dear Johnson02016, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service. We are glad to hear you enjoyed your stay here and hope to see you...More

Reviewed 3 weeks ago via mobile

Was here on business and the housekeeping Service was disappointing...when I got it. The weekend came and there were kids pushing all the buttons in the elevator and running up and down the halls screaming and yelling like they were wild animals. I know housekeeping...More

1  Thank Denise M
Response from Jenny_Tu, Director of Sales at Four Points by Sheraton Cambridge / KitchenerResponded 3 weeks ago

Dear Denise M, Thank you for taking the time to write your review of our property, your comments are very much valued. We are sorry to read of your experience during your stay with us. We sincerely apologize for the noise and commotion you had...More

Reviewed 4 weeks ago

I am currently staying at the hotel, the rooms seem okay at first glance. They dont change your sheets even when you request it... I found a centipede in the washroom and they havent done any cleaning since I checked in . The heating is...More

1  Thank Karine F
Response from Jenny_Tu, Director of Sales at Four Points by Sheraton Cambridge / KitchenerResponded 4 weeks ago

Dear Karine, Thank you for taking the time to provide your feedback from your recent stay. We are sorry that we fell short on your expectations. Your comments will be directed to the appropriate department as we strive to improve with each and every stay.

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Shuttle Bus Service
Self-Serve Laundry
Breakfast Available
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$105 - US$146 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Cambridge
#4 Family Hotel in Cambridge
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$105 - US$146 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Cambridge
#4 Family Hotel in Cambridge
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (28)
Room & Suite (22)
Pool & Beach (5)
Dining (3)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
MiztyOne
19 October 2017|
AnswerShow all 3 answers
Response from Jenny_Tu | Property representative |
Hi MiztyOne, There is no in room safe. We do provide a safe at the front desk to store small items such as passports.
0
Votes
twalsh40653
30 March 2016|
AnswerShow all 2 answers
Response from Hola1911 | Reviewed this property |
I saw some pets
0
Votes
DUANE H
7 November 2014|
AnswerShow all 3 answers
Response from Trish012 | Reviewed this property |
I think you would need to call the hotel, unfortunately I can't answer the question. I'm sure you will find them very helpful as we did when we stayed there.
0
Votes
Room Tips
"Stay far from the elevator. There are no real views, so perhaps the city-view side is quieter than the..."
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"Ask for senior or CAA rates"
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"Ask for a room at the end of the hallway, farther away from the elevators."
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"Arrive EARLY for the breakfasts !"
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