Four Points by Sheraton Cambridge Kitchener, Ontario
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About
#6 of 9 hotels in Cambridge
Location
Cleanliness
Service
Value
Four Points by Sheraton Cambridge Kitchener, located in Ontario's tri-city region, is by Waterloo, corporate parks, African Lions Safari, and Wings of Paradise. Our hotel has 1,500sq ft of event space
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Free airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Paid wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Shuttle bus service
Car hire
Banquet room
Meeting rooms
Baggage storage
Currency exchange
Newspaper
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Fireplace
Room service
Safe
Microwave
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Green
Location
38Car recommended
Grade: 38 out of 100
499Restaurantswithin 10 km
98Attractionswithin 10 km
Contact
210 Preston Pky, Cambridge, Ontario N3H 5N1 Canada
Getting there
Car HireSee all Cambridge car hire
359Reviews5Q+A67Room tips
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We had two rooms. Great experience all around, nothing negative to say, hotel was very clean. Nicole and Anna at Front Desk were welcoming and helpful. They had a great attitude, very pleasant and with great customer service. The entire staff we encountered at the hotel were great and made for a good experience. Breakfast in the hotel was good and staff were attentive and very nice. I would stay again and would recommend this hotel.
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Date of stay: February 2023Trip type: Travelled with family
Room Tip: Ample parking, always got a spot close to the hotel entrance.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This was, by far, the worst hotel experience I've ever had. During my stay, when sitting in my room, I detected a rotten sulfur-like stench. I was concerned what it could be, so I informed the front desk. I started feeling light-headed as a result, so I sat down in the lobby. Almost half an hour after reporting this, I tried going back up again. However, as soon as the elevator door opened, I was immediately struck by an incredibly strong smell, and it was impossible to breathe. I went back down and told the front desk again, but they hadn't looked into it. I was unable to stay in my room this whole time. I warned them about the urgency several times (it could have been a gas leak, and it was causing me to feel lightheaded being up there even briefly, so it seemed dangerous), but they remained unconcerned. My partner came to pick me up, and she confirmed that the smell was unbearable and that something was wrong. I left the property immediately in fear, and remained lightheaded for several hours afterwards. The experience doesn't end there. We raised this concern with the general manager of the hotel. He apologized for the incident, but said it wasn't their fault. Maybe the original issue wasn't the hotel's fault, but their negligence in handling the issue certainly was, leaving me in the lobby with no idea what was going on for over half an hour. He offered some reward points as compensation, but it was an unreasonably low amount, given the severity of the experience. We requested more points, and he promised he would get back to us after the weekend. He did not get back to us after the weekend. In fact, we called and sent a few emails after then, and he ghosted us for almost a month. As a result, we contacted Marriott group again, and he finally got back to us. However, he simply said the situation had already been resolved (despite his promise of getting back to us). He was ignoring us since he claimed he had "more pressing matters" to deal with. Finally, he wished us a good weekend and rudely hung up on us. To pre-empt some comments. First, we said that we would post our complaints publicly. He said that he would instruct his social media team to say we were being "unfriendly." Obviously, we would disagree. But this is our word against his, and there's really no way for you (the reader) to know who's in the right. Nonetheless, it seems unprofessional to say this to a guest. Secondly, a reader may wonder if we had already gotten enough points, and were just getting greedy. Again, I don't think so. But even putting these two matters (which may be subjective) aside, I think that either of the following two points are completely unacceptable for any organization in the hospitality industry: a) To ignore a guest's urgent concerns during their stay, when they have come to you many times, and are sitting there in the lobby waiting for a response, b) To promise to get back to an unsatisfied guest, subsequently not do so, and then ignore their messages for the following month. Would strongly recommend against staying at this property.…
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Date of stay: September 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ana Zekanovic, Guest Services / Front Office at Four Points by Sheraton Cambridge Kitchener, Ontario
Responded 4 Nov 2022
Dear 969suyiw, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. We assure you, our guests safety and satisfaction is our number 1 priority. Our maintenance team was cleaning the drain in one of the rooms, which caused the foul smell in the hallway on the floor where you were staying. It was a plumbing issue, and there was absolutely no danger to any of our guests, nor our staff. Once confirmed what is the cause of the smell, this was communicated to you and your partner. Considering that the incident with the drain happened close to our check out time, and since the cost of the room was already covered by a third party, we added 7000 Marriott Bonvoy points to your account as compensation. Once again, we sincerely apologize for the inconvenience. Please feel free to contact me directly should you need any assistance in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We recently stayed 2 nights at the Cambridge Four Points and were disappointed. I have travelled extensively with many properties in the Marriott stable and many in the Four Points Sheraton and have always been very satisfied. I also stayed at this hotel several years back and had a good experience. On this trip I found a "dirty room", a pillows with stains on the pillow cover, the floor was absolutely disgusting with dirt and lots of long hair everywhere which you could see as the light shifted in the room, especially on the hard surface flooring. It was like no one had cleaned or vacuumed. The shower has the pump bottles for body wash, shampoo and conditioner - conditioner empty? Not a deal breaker but just shows poor attention to the room. Because of the lack of cleanliness, it led us to forget about using any other services in the hotel. Disappointing.…
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Date of stay: August 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We are staying at the hotel room 214. King size bed for 3 night 842$. At the check in they never told us hey won’t do house keeping. We ask after the fist night and they apologize and said they will do it tomorrow. Next day nothing have been done. The bedding are white grey,air conditioning work if you crank it. Don’t flush the toilet two times in a row it won’t work till you wait 10 mn.The sink doesn’t drain. No shower gell in the big contener in the shower,half rolls of toilet paper…so money wise the value is very poor and customer service NONE And YES we informed the front desk..´
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Date of stay: August 2022
Value
Service
Room Tip: Don’t go to this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The microwave and fridge was nice to have in our 2 queen bed room. Views suck but convenient location. Quiet hotel but air conditioner in room has a constant rumble. Shower, no tub. Killed a silverfish bug in the bathroom. Had 2 disinfectant wipes so you can clean switches and remote. Front desk checking was fast and friendly.
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We had a very nice 2 day stay. Very few complaints. The room was clean and quiet. Microwave and fridge in the room. The bed was a little hard for my liking and the TV was a bit scrambled at times. The only unsatisfactory parts of the stay were the pool closing at 8pm and no breakfast included. I also tried to get a later check out but was only granted an extra hour. All of these negatives wouldn’t stop me from booking again.
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We recently stayed on the 18th of February for an out of town hockey tournament for my 8 year old. The whole team was staying on the floor. We had dinner in the lounge which was very good and the service up front was very good. Then we woke up in the morning to find multiple bed bugs around my 2 month old daughter that we were changing. I looked in the sheets to only to find more. Absolutely disgusted. They offered me a new room however after encountering this I really did not want to stay. What dissapointed the most is I still paid for my room and I have yet to get a follow up call from the manager about my stay. Good luck if you are staying here.
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Date of stay: February 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Ana Zekanovic, Guest Services / Front Office at Four Points by Sheraton Cambridge Kitchener, Ontario
Responded 22 Feb 2022
Dear Micallef11, Thank you for choosing to stay at the Four Points by Sheraton Cambridge Kitchener, Ontario and providing your honest feedback on Trip Advisor. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We conducted an internal investigation, and as promised in our previous email communication with you, we hired a third party pest control company to perform a full inspection of the room, linens, matresses and other furniture. As per their report no bugs were observed in the room, and there was absolutely no evidence of bed bug activities in the room. Once again, thank you for your valued feedback. Sincerely, ANA ZEKANOVIC Front Desk Manager Four Points by Sheraton Cambridge-Kitchener ana.zekanovic@fourpointscambridgeon.com 519-653-2690
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I am surprised by the decent reviews this hotel gets. I have stayed at many Four Points hotels before and they are usually a very lovely stay. This hotel has been the worst stay I’ve had in a long time. I did not make use of the facilities, such as the pool, but shuttle was not available, neither was the continental breakfast. Immediately upon checking in and getting to my room, I went straight back down to the front desk to ask for disinfecting wipes for common surfaces in my room. The doors, particularly the bathroom door, was visibly dirty, the bathroom surfaces (if they had been wiped) looked like they were wiped with a dirty cloth. The walls had not been wiped down and had questionable dirty spots on them, as well as hair. There was hair in my shower. The switch for the light beside my bed hadn’t been wiped and the lights themselves were visible dusty. Cupboards were dirty. USB charging port did not work and the fridge did not keep my bottle of water cold. If it wasn’t 1am I would have asked for a different room. Front reception staff did not offer to remedy the situation and were very mildly apologetic. During Covid times, if they are clearly not wiping visibly dirty high touch surfaces, what other protocols are they not following? This was my first trip home in two years and it was for a family emergency. I had high expectations for safety standards. At check out early the next morning; after not being able to get a complimentary breakfast, as per my booking, I voiced how disappointed I was with the cleanliness of my room, and staff told me that since I had booked through a third party they could not offer a price adjustment but if I wanted to order a breakfast from their restaurant there was 10 minutes left to do so.. after I had checked out and was about to be picked up. Based on the cleanliness of my room, I would not be interested in ordering anything from their restaurant. Disappointing stay/service. I would not recommend this hotel unless you don’t care and just need a bed to sleep in.…
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Date of stay: November 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ana Zekanovic, Guest Services / Front Office at Four Points by Sheraton Cambridge Kitchener, Ontario
Responded 21 Dec 2021
Dear X4018NVcourtneyp, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent guest issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, ANA ZEKANOVIC Front Desk Manager Four Points by Sheraton Cambridge-Kitchener ana.zekanovic@fourpointscambridgeon.com 519-653-2690
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are Gold Elite members with Marriott Bonvoy and unfortunately they didn’t give us any recognition of our status. This is the first and only hotel that didn’t offer any benefits. Our room smelled musty, like mildew. We raised our concern with front desk and asked for an air freshener. They said they would clean our room while we were away, but nothing changed when we arrived for our second night. My regret was not asking to change rooms. I wish I did. On the plus side, the lobby, gym, and exterior of the hotel was nice and clean. It was an added bonus of having a microwave and mini fridge in the room.
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Date of stay: October 2021Trip type: Travelled on business
Room Tip: Smell your room before you accept it
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Never will I ever reserve at this hotel. Notibly the hotel on Preston Parkway ln Cambridge. When making the reservation I paid with a credit card. At no point did anyone inform me another deposit would be required upon arrival before checking in. I reserved the room for my daughter and her husband who were going there for their wedding night. They were taken by surprise when asked for this. They have a disability and this situation caused anxiety for them that was not needed had they been honest with the expectations of the reservation. A night that should have been special was marred by incompetence and as far as I concerned dishonesty.
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ana Zekanovic, Guest Services / Front Office at Four Points by Sheraton Cambridge Kitchener, Ontario
Responded 29 Aug 2021
Dear HeatherlA5123KJ, Thank you for choosing to stay at the Four Points by Sheraton Cambridge Kitchener, Ontario and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Either credit card, or deposit on the debit card is required for check in, and our check in policy is listed on our website. You have booked with one of our third party partners, and on their website under "Important Information" you can see our policy regarding check in, and methods of payment accepted at our property. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent guest issues from occurring in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Sincerely, ANA ZEKANOVIC Front Desk Manager Four Points by Sheraton Cambridge-Kitchener ana.zekanovic@fourpointscambridgeon.com 519-653-2690
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$100 - US$123 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
four points by sheraton cambridge / kitchener hotel cambridge, 4 points by sheraton cambridge / kitchener
LOCATION
CanadaOntarioRegion of WaterlooCambridge
NUMBER OF ROOMS
124
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Frequently Asked Questions about Four Points by Sheraton Cambridge Kitchener, Ontario
Which popular attractions are close to Four Points by Sheraton Cambridge Kitchener, Ontario?
Nearby attractions include Riverside Park (0.9 km), Landmark Cinemas 12 Kitchener (1.0 km), and Sky Zone Kitchener (1.0 km).
What are some of the property amenities at Four Points by Sheraton Cambridge Kitchener, Ontario?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Four Points by Sheraton Cambridge Kitchener, Ontario?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at Four Points by Sheraton Cambridge Kitchener, Ontario?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Four Points by Sheraton Cambridge Kitchener, Ontario?
Yes, free parking is available to guests.
What are some restaurants close to Four Points by Sheraton Cambridge Kitchener, Ontario?
Conveniently located restaurants include Riverside Fish Hut, Anokhi Inspired Indian Cuisine, and Argyle Arms Pub and Restaurant.
Are there opportunities to exercise at Four Points by Sheraton Cambridge Kitchener, Ontario?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Four Points by Sheraton Cambridge Kitchener, Ontario have an airport shuttle?
Yes, Four Points by Sheraton Cambridge Kitchener, Ontario offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Four Points by Sheraton Cambridge Kitchener, Ontario have airport transportation?
Yes, Four Points by Sheraton Cambridge Kitchener, Ontario offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Four Points by Sheraton Cambridge Kitchener, Ontario?
Yes, dry cleaning and laundry service are offered to guests.
Does Four Points by Sheraton Cambridge Kitchener, Ontario offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.