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Four Points by Sheraton Cambridge Kitchener, Ontario

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210 Preston Pky, Cambridge, Ontario N3H 5N1 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (39)
Room & Suite (9)
Pool & Beach (4)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Four Points by Sheraton Cambridge Kitchener, Ontario
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 9 hotels in Cambridge
Location
Cleanliness
Service
Value
Four Points by Sheraton Cambridge Kitchener, located in Ontario's tri-city region, is by Waterloo, corporate parks, African Lions Safari, and Wings of Paradise. Our hotel has 1,500sq ft of event space
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Paid wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Car hire
Banquet room
Meeting rooms
Baggage storage
Currency exchange
Newspaper
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Fireplace
Room service
Safe
Microwave
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Green
Hotel links
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351Reviews5Q+A65Room tips
Traveller rating
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Popular mentions
Sheila T wrote a review Oct 2021
Toronto, Canada265 contributions202 helpful votes
We are Gold Elite members with Marriott Bonvoy and unfortunately they didn’t give us any recognition of our status. This is the first and only hotel that didn’t offer any benefits. Our room smelled musty, like mildew. We raised our concern with front desk and asked for an air freshener. They said they would clean our room while we were away, but nothing changed when we arrived for our second night. My regret was not asking to change rooms. I wish I did. On the plus side, the lobby, gym, and exterior of the hotel was nice and clean. It was an added bonus of having a microwave and mini fridge in the room.
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Date of stay: October 2021Trip type: Travelled on business
Room Tip: Smell your room before you accept it
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Heather L wrote a review Aug 2021
Cambridge, Canada1 contribution
Never will I ever reserve at this hotel. Notibly the hotel on Preston Parkway ln Cambridge. When making the reservation I paid with a credit card. At no point did anyone inform me another deposit would be required upon arrival before checking in. I reserved the room for my daughter and her husband who were going there for their wedding night. They were taken by surprise when asked for this. They have a disability and this situation caused anxiety for them that was not needed had they been honest with the expectations of the reservation. A night that should have been special was marred by incompetence and as far as I concerned dishonesty.
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Date of stay: August 2021Trip type: Travelled as a couple
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Response from Ana Zekanovic, Guest Services / Front Office at Four Points by Sheraton Cambridge Kitchener, Ontario
Responded 29 Aug 2021
Dear HeatherlA5123KJ, Thank you for choosing to stay at the Four Points by Sheraton Cambridge Kitchener, Ontario and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Either credit card, or deposit on the debit card is required for check in, and our check in policy is listed on our website. You have booked with one of our third party partners, and on their website under "Important Information" you can see our policy regarding check in, and methods of payment accepted at our property. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent guest issues from occurring in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Sincerely, ANA ZEKANOVIC Front Desk Manager Four Points by Sheraton Cambridge-Kitchener ana.zekanovic@fourpointscambridgeon.com 519-653-2690
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bobobear8 wrote a review Jul 2021
Maple, Canada46 contributions16 helpful votes
Stayed here on a weekend trip. Room is spacious and clean, but a bit outdated. Furniture and some hardware could use a renovation. The AC unit in the room was very loud and I had to wear ear plugs. On the plus side the room was very budget friendly so can't complain all things considered.
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Date of stay: July 2021Trip type: Travelled as a couple
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Response from Ana Zekanovic, Guest Services / Front Office at Four Points by Sheraton Cambridge Kitchener, Ontario
Responded 19 Jul 2021
Dear bobobear8, Thank you for choosing to stay at the Four Points by Sheraton Cambridge Kitchener, Ontario and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent similar issues from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Cambridge. Sincerely, ANA ZEKANOVIC Front Desk Manager Four Points by Sheraton Cambridge-Kitchener ana.zekanovic@fourpointscambridgeon.com 519-653-2690
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RLR2 wrote a review Nov 2020
80 contributions11 helpful votes
Everything about this hotel looks professional and it is kept up well. Staff are very friendly and helpful. I was there for a course. The room for the course was spacious. Just an A+ experience all around.
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Date of stay: November 2020Trip type: Travelled on business
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Sarah B wrote a review Feb 2020
Toronto, Canada22 contributions2 helpful votes
Staff are friendly and I will give full marks their service. But this was a rough trip. The hotel is near a bar or nightclub and the low frequency bass was audible to me until 2 AM every night. Unplugged the fridge because of the noise from the motor and the heating unit sounded like a harrier jet taking off every time it clicked on. Was here on business and really hoping for a hot bath at the end of long days but the plug didn't work and maintenance tried but was unable to fix it. The staff did offer a transfer on day three, but no available rooms had a bath. I don't expect fancy but when on business travel, I need a soak and sleep at the end of the day. No joy on either on my stay this time.
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Date of stay: February 2020
Rooms
Cleanliness
Service
Trip type: Travelled on business
Room Tip: Rooms with a king bed are apparently quieter but don't have a bathtub.
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Response from Ana164, Front Office Manager at Four Points by Sheraton Cambridge Kitchener, Ontario
Responded 22 Feb 2020
Dear Y6828XSsarahb, Thank you for choosing to stay at the Four Points by Sheraton Cambridge Kitchener, Ontario and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent similar issues from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Cambridge. Sincerely, ANA ZEKANOVIC Front Desk Manager Four Points by Sheraton Cambridge-Kitchener ana.zekanovic@fourpointscambridgeon.com 519-653-2690
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PRICE RANGE
US$82 - US$127 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
four points by sheraton cambridge / kitchener hotel cambridge, 4 points by sheraton cambridge / kitchener
LOCATION
CanadaOntarioRegion of WaterlooCambridge
NUMBER OF ROOMS
124
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Frequently Asked Questions about Four Points by Sheraton Cambridge Kitchener, Ontario
Which popular attractions are close to Four Points by Sheraton Cambridge Kitchener, Ontario?
Nearby attractions include Riverside Park (0.9 km), Sky Zone Kitchener (1.0 km), and Landmark Cinemas 12 Kitchener (1.0 km).
What are some of the property amenities at Four Points by Sheraton Cambridge Kitchener, Ontario?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Four Points by Sheraton Cambridge Kitchener, Ontario?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at Four Points by Sheraton Cambridge Kitchener, Ontario?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Four Points by Sheraton Cambridge Kitchener, Ontario?
Yes, free parking is available to guests.
What are some restaurants close to Four Points by Sheraton Cambridge Kitchener, Ontario?
Conveniently located restaurants include Genesis Latin American Restaurant, Riverside Fish Hut, and Starbucks.
Are there opportunities to exercise at Four Points by Sheraton Cambridge Kitchener, Ontario?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Four Points by Sheraton Cambridge Kitchener, Ontario have an airport shuttle?
Yes, Four Points by Sheraton Cambridge Kitchener, Ontario offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Four Points by Sheraton Cambridge Kitchener, Ontario?
Yes, dry cleaning and laundry service are offered to guests.
Does Four Points by Sheraton Cambridge Kitchener, Ontario offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Four Points by Sheraton Cambridge Kitchener, Ontario?
Many travellers enjoy visiting McDougall Cottage Historic Site (7.0 km).