Four Points by Sheraton Cambridge Kitchener, Ontario

Four Points by Sheraton Cambridge Kitchener, Ontario

Traveller (49)
Room & Suite (9)
Room 623
Pool & Beach (5)

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About

4.0
#6 of 9 hotels in Cambridge
4.3 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Four Points by Sheraton Cambridge Kitchener, located in Ontario's tri-city region, is by Waterloo, corporate parks, African Lions Safari, and Wings of Paradise. Our hotel has 1,500sq ft of event space
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Free airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Paid wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Shuttle bus service
Car hire
Banquet room
Meeting rooms
Baggage storage
Currency exchange
Newspaper
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Fireplace
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Modern
Quiet
Languages Spoken
English
Hotel links
Special Offer:Earn points toward free nights.

Location

210 Preston Pky, Cambridge, Ontario N3H 5N1 Canada
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 37 out of 100
37
Toronto Pearson Intl Airport
Kitchener-Waterloo Regional Airport
362Reviews5Q+A67Room tips
Traveller rating
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Detailed Reviews
Sarah B wrote a review Feb 2020
Toronto, Canada
3.0 of 5 bubbles
Staff are friendly and I will give full marks their service. But this was a rough trip. The hotel is near a bar or nightclub and the low frequency bass was audible to me until 2 AM every night. Unplugged the fridge because of the noise from the motor and the heating unit sounded like a harrier jet taking off every time it clicked on. Was here on business and really hoping for a hot bath at the end of long days but the plug didn't work and maintenance tried but was unable to fix it. The staff did offer a transfer on day three, but no available rooms had a bath. I don't expect fancy but when on business travel, I need a soak and sleep at the end of the day. No joy on either on my stay this time.
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Date of stay: February 2020
2.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Rooms with a king bed are apparently quieter but don't have a bathtub.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ana164, Front Office Manager at Four Points by Sheraton Cambridge Kitchener, Ontario
Responded 22 Feb 2020
Dear Y6828XSsarahb, Thank you for choosing to stay at the Four Points by Sheraton Cambridge Kitchener, Ontario and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent similar issues from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Cambridge. Sincerely, ANA ZEKANOVIC Front Desk Manager Four Points by Sheraton Cambridge-Kitchener ana.zekanovic@fourpointscambridgeon.com 519-653-2690
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Muriah U wrote a review Apr 2022
Markham, Canada
3.0 of 5 bubbles
The microwave and fridge was nice to have in our 2 queen bed room. Views suck but convenient location. Quiet hotel but air conditioner in room has a constant rumble. Shower, no tub. Killed a silverfish bug in the bathroom. Had 2 disinfectant wipes so you can clean switches and remote. Front desk checking was fast and friendly.
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
bobobear8 wrote a review Jul 2021
Maple, Canada
3.0 of 5 bubbles
Stayed here on a weekend trip. Room is spacious and clean, but a bit outdated. Furniture and some hardware could use a renovation. The AC unit in the room was very loud and I had to wear ear plugs.

On the plus side the room was very budget friendly so can't complain all things considered.
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ana Zekanovic, Guest Services / Front Office at Four Points by Sheraton Cambridge Kitchener, Ontario
Responded 19 Jul 2021
Dear bobobear8, Thank you for choosing to stay at the Four Points by Sheraton Cambridge Kitchener, Ontario and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent similar issues from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Cambridge. Sincerely, ANA ZEKANOVIC Front Desk Manager Four Points by Sheraton Cambridge-Kitchener ana.zekanovic@fourpointscambridgeon.com 519-653-2690
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
CPD wrote a review Dec 2021
+1
1.0 of 5 bubbles
I am surprised by the decent reviews this hotel gets. I have stayed at many Four Points hotels before and they are usually a very lovely stay. This hotel has been the worst stay I’ve had in a long time. I did not make use of the facilities, such as the pool, but shuttle was not available, neither was the continental breakfast.

Immediately upon checking in and getting to my room, I went straight back down to the front desk to ask for disinfecting wipes for common surfaces in my room. The doors, particularly the bathroom door, was visibly dirty, the bathroom surfaces (if they had been wiped) looked like they were wiped with a dirty cloth. The walls had not been wiped down and had questionable dirty spots on them, as well as hair. There was hair in my shower. The switch for the light beside my bed hadn’t been wiped and the lights themselves were visible dusty. Cupboards were dirty. USB charging port did not work and the fridge did not keep my bottle of water cold. If it wasn’t 1am I would have asked for a different room. Front reception staff did not offer to remedy the situation and were very mildly apologetic. During Covid times, if they are clearly not wiping visibly dirty high touch surfaces, what other protocols are they not following? This was my first trip home in two years and it was for a family emergency. I had high expectations for safety standards.

At check out early the next morning; after not being able to get a complimentary breakfast, as per my booking, I voiced how disappointed I was with the cleanliness of my room, and staff told me that since I had booked through a third party they could not offer a price adjustment but if I wanted to order a breakfast from their restaurant there was 10 minutes left to do so.. after I had checked out and was about to be picked up. Based on the cleanliness of my room, I would not be interested in ordering anything from their restaurant. Disappointing stay/service. I would not recommend this hotel unless you don’t care and just need a bed to sleep in.
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Date of stay: November 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ana Zekanovic, Guest Services / Front Office at Four Points by Sheraton Cambridge Kitchener, Ontario
Responded 21 Dec 2021
Dear X4018NVcourtneyp, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent guest issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, ANA ZEKANOVIC Front Desk Manager Four Points by Sheraton Cambridge-Kitchener ana.zekanovic@fourpointscambridgeon.com 519-653-2690
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Al wrote a review Aug 2022
2.0 of 5 bubbles
We recently stayed 2 nights at the Cambridge Four Points and were disappointed. I have travelled extensively with many properties in the Marriott stable and many in the Four Points Sheraton and have always been very satisfied. I also stayed at this hotel several years back and had a good experience. On this trip I found a "dirty room", a pillows with stains on the pillow cover, the floor was absolutely disgusting with dirt and lots of long hair everywhere which you could see as the light shifted in the room, especially on the hard surface flooring. It was like no one had cleaned or vacuumed. The shower has the pump bottles for body wash, shampoo and conditioner - conditioner empty? Not a deal breaker but just shows poor attention to the room. Because of the lack of cleanliness, it led us to forget about using any other services in the hotel. Disappointing.
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Date of stay: August 2022
4.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francine B wrote a review Aug 2022
1.0 of 5 bubbles
We are staying at the hotel room 214. King size bed for 3 night 842$. At the check in they never told us hey won’t do house keeping. We ask after the fist night and they apologize and said they will do it tomorrow. Next day nothing have been done. The bedding are white grey,air conditioning work if you crank it.
Don’t flush the toilet two times in a row it won’t work till you wait 10 mn.The sink doesn’t drain.
No shower gell in the big contener in the shower,half rolls of toilet paper…so money wise the value is very poor and customer service NONE
And YES we informed the front desk..´
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Date of stay: August 2022
1.0 of 5 bubblesValue
1.0 of 5 bubblesService
Room Tip: Don’t go to this hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FamilyPoon wrote a review Nov 2023
Ottawa, Canada
3.0 of 5 bubbles
Disappointed with this 4 Points Sheraton that I discovered was also a Marriott Bonvoy property. One elevator call button was out of service. There was no complimentary 24 hour hot beverage. We sat in the lobby to enjoy the gas fireplace and witnessed the garbage container and a separate recycling container overflowing and this was during the evening (coffee cups from the morning)! The two coffee tables had also not been wiped clean.

The room was not spotless with dust around the washroom sconce lighting. The the bed did not provide a comfortable sleep! Woke up with a slight back pain. The doors need to be lubricated, especially the door to the washroom.

No complementary breakfast with a price starting at $16.00!

The hotel did not meet expectations.

Check in and out was seamless!
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sheila T wrote a review Oct 2021
Toronto, Canada
1.0 of 5 bubbles
We are Gold Elite members with Marriott Bonvoy and unfortunately they didn’t give us any recognition of our status. This is the first and only hotel that didn’t offer any benefits.

Our room smelled musty, like mildew. We raised our concern with front desk and asked for an air freshener. They said they would clean our room while we were away, but nothing changed when we arrived for our second night.

My regret was not asking to change rooms. I wish I did.

On the plus side, the lobby, gym, and exterior of the hotel was nice and clean. It was an added bonus of having a microwave and mini fridge in the room.
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Date of stay: October 2021Trip type: Travelled on business
Room Tip: Smell your room before you accept it
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
621tracyr wrote a review Mar 2022
Komoka, Canada
4.0 of 5 bubbles
We had a very nice 2 day stay. Very few complaints. The room was clean and quiet. Microwave and fridge in the room. The bed was a little hard for my liking and the TV was a bit scrambled at times. The only unsatisfactory parts of the stay were the pool closing at 8pm and no breakfast included. I also tried to get a later check out but was only granted an extra hour. All of these negatives wouldn’t stop me from booking again.
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carolyn wrote a review Feb 2020
3.0 of 5 bubbles
I had just stayed at another FourPoints in London and was expecting the same as that hotel but this one is a bit dated to be honest. I found the room smelled a bit musty. I wanted a perrier at the lobby bar but it was closed so I couldnt get anything. I was told later on that there was a shop by the lobby but I never noticed it.
The beds however were comfortable and amenities good.
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Date of stay: February 2020
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ana164, Front Office Manager at Four Points by Sheraton Cambridge Kitchener, Ontario
Responded 8 Feb 2020
Dear Cocobeachandsunlover, Thank you for choosing to stay at the Four Points by Sheraton Cambridge Kitchener, Ontario and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent similar issues from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Cambridge. Sincerely, ANA ZEKANOVIC Front Desk Manager Four Points by Sheraton Cambridge-Kitchener ana.zekanovic@fourpointscambridgeon.com 519-653-2690
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Report response as inappropriate
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1potato2 asked a question Aug 2019
Berkeley, California20 contributions11 helpful votes
Does this hotel offer shuttle service to Kitchener station?
Answer from Jenny_Tu
Cambridge, Canada1 contribution
Yes, we do. The shuttle must be booked at least 24 hours in advance and is based on availability. Shuttle hours are between 8am and 5pm.
MiztyOne asked a question Oct 2017
Ontario254 contributions159 helpful votes
Is there an in room safe?
Answer from Jenny_Tu
Cambridge, Canada1 contribution
Hi MiztyOne, There is no in room safe. We do provide a safe at the front desk to store small items such as passports.
twalsh40653 asked a question Mar 2016
Gouldsboro, Maine9 contributions4 helpful votes
Pets okay?
Answer from Jenny_Tu
Cambridge, Canada1 contribution
Hi, we do not allow pets at the property.
Answer from Trish012
Co. Monaghan Ireland9 contributions6 helpful votes
I think you would need to call the hotel, unfortunately I can't answer the question. I'm sure you will find them very helpful as we did when we stayed there.
AAK wrote a tip Feb 2023
14 contributions17 helpful votes
5.0 of 5 bubbles
"Ample parking, always got a spot close to the hotel entrance."
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Francine B wrote a tip Aug 2022
1 contribution
1.0 of 5 bubbles
"Don’t go to this hotel"
Read full review
Sheila T wrote a tip Oct 2021
Toronto, Canada267 contributions207 helpful votes
1.0 of 5 bubbles
"Smell your room before you accept it"
Read full review
Sarah B wrote a tip Feb 2020
Toronto, Canada22 contributions2 helpful votes
3.0 of 5 bubbles
"Rooms with a king bed are apparently quieter but don't have a bathtub."
Read full review
polskipilot wrote a tip Jul 2019
Toronto, Canada30 contributions27 helpful votes
3.0 of 5 bubbles
"Smell the room first"
Read full review
Not the right property for you?
There are more places to choose from in the Cambridge area.
PRICE RANGE
S$167 - S$219 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
four points by sheraton cambridge / kitchener hotel cambridge, 4 points by sheraton cambridge / kitchener
LOCATION
CanadaOntarioRegion of WaterlooCambridge
NUMBER OF ROOMS
124
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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FOUR POINTS BY SHERATON CAMBRIDGE KITCHENER, ONTARIO: UPDATED 2024 Hotel Reviews, Price Comparison and 71 Photos (Canada) - Tripadvisor

Frequently Asked Questions about Four Points by Sheraton Cambridge Kitchener, Ontario
Which popular attractions are close to Four Points by Sheraton Cambridge Kitchener, Ontario?
Nearby attractions include Riverside Park (0.9 km), Sky Zone Kitchener (1.0 km), and Golfplay (1.1 km).
What are some of the property amenities at Four Points by Sheraton Cambridge Kitchener, Ontario?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Four Points by Sheraton Cambridge Kitchener, Ontario?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Four Points by Sheraton Cambridge Kitchener, Ontario?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Four Points by Sheraton Cambridge Kitchener, Ontario?
Yes, free parking is available to guests.
What are some restaurants close to Four Points by Sheraton Cambridge Kitchener, Ontario?
Conveniently located restaurants include Anokhi Inspired Indian Cuisine, Riverside Fish Hut, and Chuck's Roadhouse.
Are there opportunities to exercise at Four Points by Sheraton Cambridge Kitchener, Ontario?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Four Points by Sheraton Cambridge Kitchener, Ontario have an airport shuttle?
Yes, Four Points by Sheraton Cambridge Kitchener, Ontario offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Four Points by Sheraton Cambridge Kitchener, Ontario have airport transportation?
Yes, Four Points by Sheraton Cambridge Kitchener, Ontario offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Four Points by Sheraton Cambridge Kitchener, Ontario?
Yes, dry cleaning and laundry service are offered to guests.
Does Four Points by Sheraton Cambridge Kitchener, Ontario offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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