From first look I was really amazed by what I saw: nice spacious, modern room. But then all the good impression came down to zero, when the owner got confused with our booking for 1 bedroom and tried to convince us to stay in 2 bedroom. The 1 bedroom that we had apparently wasn't ready for us, it was dirty, with no supplies. The owner got irritated by our questions and complaints. Definitely poor customer service. The beach is way far, 15 min walk, not as shown on pictures. I would only recommend this place if I had to pay twice as less.
What we have seen on pictures and reality are 2 different things. Unfortunately, our apartment wasn't clean, it was full of dust everywhere. I'm allergic to dust. We had basically to clean our place ourselves. So, dirt was a big issue. Communication is another problem, the hostess was sort of in defensive mode. There was nothing basic available: initially no towels, no blankets, really no Salt or paper, no paper towels, we were told they don't provide any of those, besides towels. Customer service was disaster, I won't recommend this motel. Definitely for a price of hotel you get zero Customer service. Beach was good , but its minimum 15 min walk. Not what shown on photos.
If you’re looking for the perfect place to stay in Crystal Beach - Nora and George have you covered. Lakeside Suites provides a high-end stay that’s conveniently located steps from the beach and many restaurants. The one bedroom suite my fiancée and I stayed in was incredibly clean, the bed was comfortable, the kitchen is stocked with upgraded appliances and any utensil you might need to cook or barbecue. The back patio comes with a BBQ and is great for hanging out on. We had an amazing time and will be back soon!
This place definitely has potential but isn’t clean enough to be “luxury.” There was still garbage in the kitchen and we had to clean the BBQ ourselves before using it. Dishes that haven’t been used in a while were dirty and hadn’t been cleaned. There is no recycling in the suite and also no toaster. There could be some updates to the furniture as well. Not worth the price of $189 per night.
I've stayed here a number of times. Very ncely renovated but some things need an upgrade. There's some issue with standardization. At times there will be dishwasher soap, at others none. At times there's no extra toilet paper or no Kleenex. Sometimes there's not enough glasses etc. And the BBQ was very dirty as were some of the pots and pans. It's expensive so I would think this would be better organized. I'll stay again but now I just being everything I think I'll need with me.