The General impression as you walk in is a somber, angular visual theme, not too welcoming. Our room had the same vibe. It was well kept and the bed was really comfortable, but the air conditioning was noisy and kept us awake ‘til we gave up and shut it down. Breakfast is a joke: a stall near the reception selling mediocre, supposedly Starbucks branded items to be eaten held in your hand, that had to be heated in an oven and consumed sitting at an empty table nearby.
Even though we live in Guelph, we spent a couple of nights at the Delta Hotel & Conference Centre in Guelph while our home was under renovation. Our stay couldn’t have been more pleasant. The staff was friendly and helpful. The King Suite room was roomy, clean and quiet. Our bed was very comfortable. The large balcony was a pleasant surprise. On site parking was a reasonable $15/day. It’s not often we need a hotel in the town where we live, but I would have no hesitation recommending the Delta Hotel in Guelph to family and friends.
Went for a wedding, called and emailed in advance, no early check in. Room not cleaned well. Desk staff complained of staff shortages( not my problem). Intoxicated attendees from another wedding sleeping in hallways. I will never stay again.
This hotel doesn’t match up with the standard I’m used to from a Delta property. The lobby was inviting & welcoming. However, one of the beds in the room had a visible sag. It was the most uncomfortable sleep I’ve had in a hotel. I didn’t ask to change rooms at first because laying on it quickly didn’t seem too bad. However, it was not at all comfortable. The bathroom had a pocket door separating the toilet and shower from the vanity and sink. I did bring the bed situation to the attention of the front desk staff when I checked out, and the response I received was more unsettling than my poor sleep. When I told them about my poor night and the bed sagging the person at the front desk just said “ok thanks” and barely acknowledged me. The guest experience is severely lacking here. I would consider other options before staying here.…
We (my mother, husband & I) stayed at the Delta Guelph from September 29 to October 1 in a room where we required an accessibility shower. We were offered a standard queen with a fold out bed for the same cost as a regular double standard queen room. Overall the experience was excellent in terms of the staff & food while the accommodation had a few negatives but unfortunately the post-stay experience has been a negative. But I'll write more about this at the end. The staff were friendly & helpful and in particular Daniel C & Steve. Daniel upon meeting us serendipitously in the hallway after we had checked-in introduced himself and asked if we needed assistance as he saw that my mom was in a wheelchair. From that point on for the rest of our stay he was our one source for assistance that made our stay comfortable. His continuous friendly reminders if we needed anything to make our stay comfortable was more than lip service. Whenever we found small shortcomings in the accommodation he would efficiently rectify the situation if it was in his power to do so. Even after we left he has continued to provide assistance. Another staff member was Steve at the Bar Mason who was polite and engaging. He met our every dining need and provided informed recommendations with regards to our menu choices. He provided direction as well when we indicated we wanted to have dinner with family from Guelph the next evening. Point to note, the food was tasty and varied and the top favourites among our family members were the Chicken & Dumplin’, Beef Rib Bolognese and the Coffee & Donuts! Now for the 2 big negatives...there were small ones which were more annoying and were taken care of by Daniel. 1. The sofa bed had nothing that could be called a mattress. For our second night Daniel provided a second comforter to act as a mattress which reduced the feel of the metal springs but it was clear that the sofa bed we had needed to be replaced or repaired as some of the spring hooks would pop out if sat on the wrong way. 2. For each day or when you dine at Bar Mason, an authorization charge is made against your credit card. These charges are supposed to be reversed at the end of your stay. They haven't in our case. It has been 10 days since we left the hotel and I am still dealing with trying to get these charges reversed. To date I have had 3 long distance phone calls to the hotel...note there is no 800 number to the front desk so the calls are at my expense... and a call to my credit card company. Even Daniel tried to help but he doesn't work for Chase Payment Tech who he indicated was the source of problem. Warnings: 1.Confirm that the sofa bed in Room 313 has a mattress or is comfortable at check-in 2.Keep a sharp eye on your authorization charges and check your credit card charges online daily…
Beautiful and convenient facility. I should hold a conference here. Near some great restaurants and the University of Guelph. Beertown is a fave restaurant of mine. Service from staff was great except for a particular lady on checkin wasn’t having a good day. Stuff happens. All in all, I recommend it highly for business or pleasure. This is my 5th stay and it’s my go to for Angelstone Tournaments and business in the area. Starbucks on site but with a markup. MOVATI gym across the parking lot.
Beautiful Hotel, Clean, Very Nice Staff, good restaurant for supper. Conveniently located, good parking. Great value for the price when i stayed. Very Nice Room. will stay again when back in the area.
I dealt with Maddie when booking the banquet hall for a gathering. She was so accommodating and understanding. Very impressed and happy with this service. We needed something short notice with screens, equipment as well as food that still met COVID guidelines. She was quick, efficient and extremely friendly and professional. Thank you!
The Delta was easy to find. Lots of parking (paid mind you but lots of it). The hotel was nice and clean and modern. Our room was nicely made up with the lights and tv on to great us with a personalized message. It was very quiet and all amenities were close by. We will stay here again the next time we are in town. If the restaurant and coffee bar staff were as attentive as the other hotel employees this would be an easy 5 stars
Great hotel, very friendly staff. My daughter and I were there for a Cheer competition. The room was very quiet, clean and comfortable. The food in the restaurant was good, so was the beer. I would definitely stay there again.