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Sheraton Hamilton Hotel

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Sheraton Hamilton Hotel
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595 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Hamilton Hotel
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Showing 582: English reviews
Toronto, Canada
Reviewed 28 October 2016

This hotel was the center for a convention I attended in Hamilton. Given the location and age of the property I did not expect much. In fact the property is pretty standard in all regards . It is a standard example of a chain trying to be a destination is a mid sized city. Where it does shine is in...

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Helpful?
Thank cptyyg
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review

Dear Cptyyg, Thank you for your wonderful review! We at the Sheraton Hamilton pride ourselves on our positive attitudes and guest service! We will be sure to pass along your comments to our staff and continue to deliver exceptional service. We hope you enjoyed your convention, as it was our pleasure to accommodate you during your visit to Hamilton. We...

Canquisquelen, France
Reviewed 19 October 2016

The Room is beautiful , city view , large , ...house keeping is great . the front office is very helpful , the lounge is comfortable and well served . The gym and the pool are really nice and clean , the gym equipment is up to date and effective

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Helpful?
Thank shadyshendy
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review

Dear Shadyshendy, Thank you for your wonderful review of the Sheraton Hamilton. We are happy to hear that you liked our updated guest rooms and pool and fitness centre. It is always a pleasure to hear that the staff was helpful during your visit and we will be sure to recognize their outstanding customer service. It sounds like you had...

Binbrook, Canada
Reviewed 11 October 2016

Chagall's Restaurant at the Sheraton Hamilton. My wife and I dined at Chagall's before attending the 2016 pre-season NHL game between the Toronto Maple Leafs and the Detroit Red Wings. We tried one restaurant closer to the First Ontario Centre in Jackson's Square but there was 45 minutes lineup. We were presently surprised to find no lineup and a very...

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Helpful?
Thank JimMc1942
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review

Dear JimMc1942, Thank you so much for choosing the Sheraton Hamilton and our Chagall's Restaurant for your pre-game dinner last week! We're so glad that we were able to offer you a quiet place for a meal while keeping you nice and close to the First Ontario Centre. It's lovely to hear that you enjoyed Laurie's hospitality and that your...

Halifax, Canada
Reviewed 7 October 2016 via mobile

This hotel is located in a great location. Room was clean but you could here noise from the hallway! The breakfast girl was very helpful and Natalia checked us in and gave us a great supper recommendation! Beautiful place.

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2Thank travellercanada62913
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review

Dear travellercanada62913, It is so kind of your to share your review with us. Thank you so much for sharing your positive experience and for mentioning Natalia by name. She's a new addition to our team and we're so glad that she's making such a great impression on our guests. Thank you again for your feedback. All the best! Kind...

Reviewed 6 October 2016 via mobile

Had a good couple of days at Hamilton between traveling from Toronto to Niagara Falls. The Sheraton is right in the centre of the city so close to the GO station and a short walk to the centre of the city. The big plus is that the reception of the hotel is attached to a huge shopping mall, which has...

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Helpful?
1Thank Lisa B
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review

Dear Lisa B, We're thrilled to hear that you enjoyed your stay at the Sheraton Hamilton and found the location to be convenient. We're very lucky to be connected to the Jackson Square Shopping Centre and Yuk Yuks comedy club as both offer great dining, shopping and entertainment options for our guests. Thank you for sharing your comments with us!...

Ontario
Reviewed 4 October 2016

I choose this hotel now every time I have to go to Hamilton. Right across the street from the Hamilton art museum and I made sure this time I travelled with my granddaughter and attended the museum after lunch at the Sheraton. As always enjoyed the meal, the service was wonderful at the bar/restaurant where I had the penne pasta...

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Helpful?
1Thank thesaranader
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review

Dear thesaranader, We truly appreciate your review of your stay at the Sheraton Hamilton! Your comments regarding your lunch in Chagall's and the service you received from our team members is very kind. We're so glad to hear that you and your granddaughter had a lovely lunch date followed by a trip to Art Gallery of Hamilton and look forward...

Reviewed 29 September 2016 via mobile

It is year end again and I would like to thank Janet, Amy in the Loft and Laura in corporate bookings... staff is awesome...home away from home...stay here for a home stay...contact the hotel for more info...

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Helpful?
Thank rosslynn D
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review

Dear rosslynn D, Thank you so much for kind comments and for mentioning Janet, Amy and Laura by name. We're very lucky to have such a great team and it's fantastic when we're reminded of the impact they have on our guests' enjoyment. Thank you for your continued patronage! We look forward to welcoming you back time and time again....

Reviewed 27 September 2016

Awesome hotel and great location. Be careful which street you walk down because it is a bit of a sketchy area. there are a lot of cool local restaurants around and a beautiful park nearby. There is an awesome Starbucks in the lobby and the pool and gym are great.

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Helpful?
Thank Lindsay U
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review

Dear Lindsay U, We really appreciate you taking the time to complete a review on TripAdvisor! We're so glad that you enjoyed your time in Hamilton and had the opportunity to walk around a explore our growing culinary scene and downtown revitalization! We hope to have the chance to welcome you back to our city again soon! Kind regards, Syed

Niagara Falls, Canada
Reviewed 27 September 2016

I thought it would be smooth sailing as the hotel was in Hamilton. They have valet parking with no one in sight to park your car. The luggage carts are locked up so if no one is available you have to wait. The check in was great once I got there. The room was good, clean and the maid came...

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Helpful?
Thank Jenn T
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review

Dear Jenn T, Thank you very much for your feedback regarding your recent stay at the Sheraton Hamilton. We're sorry to hear of the wait you experienced upon your arrival for valet parking and luggage carts and that you had such a difficult experience while dining in our restaurant. We would love to connect you with our Food and Beverage...

Belleville, ON
Reviewed 25 September 2016

Parking on arrival is a pain. You pull up out front if you can get a spot. Inside the check in desks are very small and I didn't even realize it was the check in. The person on the desk was very inexperienced and check in took a long time. You have to take two different elevators to go from...

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Helpful?
Thank kashwakqueen
Syed G, General Manager at Sheraton Hamilton Hotel, responded to this review

Dear kashwakqueen, Thank you for taking the time to share your feedback with us. We're very sorry to hear of the issues you encountered during your recent stay at the Sheraton Hamilton. We would like to discuss your concerns in more detail and would welcome the opportunity to speak with you. Please reach out to us at reservations@sheratonhamilton.com at your...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Chagall's Restaurant
Chagall's Restaurant
Cuisines: American, Canadian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Sheraton Hamilton Hotel is near Copps Coliseum, the Hamilton Convention Centre, Hamilton Place, Standard Life office tower, and government offices. Our hotel is between Toronto and Niagara Falls. ... more   less 

Additional Information about Sheraton Hamilton Hotel

Address: 116 King St W, Hamilton, Ontario L8P 4V3, Canada
Region: Canada > Ontario > Hamilton > Downtown Hamilton
Price Range: $146 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Hamilton Hotel 3.5*
Number of rooms: 299
Reservation Options:
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Also Known As:
Sheraton Hamilton Hotel Ontario
Hamilton Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Hamilton Hotel staff and other travellers.
7 questions
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Questions? Get answers from Sheraton Hamilton Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“high floors have better views, but all are good”
 of 5 bubbles G9428GPcraigc, 4 Dec 2016 | Read review
“Restaurant has some fantastic food, and offers an upscale, yet casual dining experience. Chelsea is really fantastic.”
 of 5 bubbles Q5344MHchrisp, 29 Nov 2016 | Read review
“Upper floors on the north side have a great view of the harbour!”
  • The Convention centre and Hamilton Place to left, the AGH to the right! Literally across the str
 of 5 bubbles martinusg2014, 20 Nov 2016 | Read review
“Pick an upper floor room.”
 of 5 bubbles RichardU718, 1 Nov 2016 | Read review
“Get the club floor and lounge for great city views”
 of 5 bubbles michaelsM9294ZL, 31 Oct 2016 | Read review
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