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For the price it was decent due the US/Canadian exchange rate. Things I didn't like. The room lighting was very dark. No fan in the bathroom. Basement parking for a fee was not great. Do not take large vehicles as it has low ceilings. From...More
It is a nice a hotel. Clean and quite. Bathroom nice but very small and you have trouble to move around. If you plan to have breakfast here take your time, don't be in a rush because it will take you a long time, service...More
Just returned from a night at this hotel and I am very disappointed. I have stayed in Sheraton/SPG hotels around the world and they have been excellent. This one, in Hamilton Ontario, does not live up to the standard at all. It took several phone...More
Thank Kate R
Response from Syed G, General Manager at Sheraton Hamilton HotelResponded 19 October 2017
Dear Kate R,
Thank you for taking the time to share with us your feedback on your recent stay at our Sheraton Hamilton Hotel. We truly appreciate and value your feedback.
We sincerely apologize for your experience and I assure you this is not our...More
We chose the Sheraton Hamilton because it was convenient to crash after producing and presenting a performance in Hamilton. We were disappointed that we had to wait so long to check in despite having called several times enroute to confirm our connecting rooms. We waited...More
We stayed here with our hockey team for a youth tournament. Check in is very easy and the staff were very friendly. The concierge was also very helpful telling us how the hotel is connected to a shopping mall that has grocery, food court, LCBO...More
Response from Syed G, General Manager at Sheraton Hamilton HotelResponded 10 October 2017
Dear Valued Guest,
Thank you for reviewing us on Trip Advisor, we truly appreciate your feedback following your stay with us at our Sheraton Hamilton Hotel.
Please accept our sincere apologies for your experience, we truly regret the inconvenience you'll encountered during your stay. We...More
Hi Jen F,
Thanks for reaching out. Yes, there is a 6' 2" height restriction in our parking garage, however we have an arrangement with an open air lot one block from the hotel which can accommodate our guests' larger... More
Hi Jen F,
Thanks for reaching out. Yes, there is a 6' 2" height restriction in our parking garage, however we have an arrangement with an open air lot one block from the hotel which can accommodate our guests' larger vehicles. When you arrive at the hotel, leave your vehicle parked out front in the loading/unloading area and our front desk team can give you all the details when you check in.