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Holiday Inn Express & Suites Kingston Central, an IHG Hotel

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Traveller (92)
Room & Suite (138)
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About

#6 of 39 hotels in Kingston
Location
Cleanliness
Service
Value
Located minutes from downtown and adjacent to Highway 401, we are steps away from theatre, shopping and dining choices and offer spacious, well-appointed guest rooms and suites. Start each day with our complimentary Express Start breakfast featuring features hot and cold selections. Enjoy our indoor pool, whirlpool and 24-hour fitness room. You'll appreciate the convenience of free WiFi and parking. Planning a meeting? Our Loyalist Meeting room is perfect for groups of up to 50. Earn IHG Rewards Club Points.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Highchairs available
Business Centre with Internet Access
Parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Vending machine
Conference facilities
Banquet room
Meeting rooms
Non-smoking hotel
First aid kit
24-hour check-in
24-hour front desk
Self-serve laundry
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Walk-in shower
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
2.0 of 5 stars
HOTEL STYLE
Modern
Family
Languages Spoken
English, French, Russian, Filipino and 2 more
Hotel links
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Location

11 Benson St, Kingston, Ontario K7K 5W2 Canada
Holiday Inn Express & Suites Kingston Central, an IHG Hotel
601Reviews10Q+A100Room tips
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glasmorr wrote a review Feb 2024
Castelnaudary, France91 contributions29 helpful votes
We year we have stayed over for medical appointments. So, no breakfast, no shower, leave the room neat and clean. In return, we have to put up a deposit even through we are long time members of HIExpress, can't understand the staff on the desk, get billed for parking. The prices are getting out of hand and we will drive the 100 clicks to and from home in the future.
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Date of stay: February 2024
Value
Location
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Trip type: Travelled as a couple
Room Tip: Ask a lot of questions about extra fees.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Kingston Central, an IHG Hotel
Responded 3 weeks ago
Hi glasmorr, Thank you for telling us about your experience at Holiday Inn Express & Suites Kingston Central and writing us about these matters. Here in our properties, we stay true to the strengths that our guests expect and value. I saw your evaluation of our services and am sorry your stay was unsatisfactory. I know this is not what you expected from a quality chain like ours, and I understand your sentiments. I forwarded your comments to our managers, and we took action to avoid this from happening again. Also, I am sending you a private message so we can discuss your stay in further detail. I invite you to come and visit us on your next travel so you can create new memorable moments here. Thank you for your time, Oscar C. Case Manager IHG Hotel & Resort Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kevin B wrote a review Jun 2023
Ottawa, Canada142 contributions30 helpful votes
Hotel's Favourite
This hotel is awesome, the staff is great. The ladies that work the breakfast area are friendly and their service is great. The room was very comfortable and clean, and the pool area was nice. The front desk staff were helpful with any questions we had about the area. We will Definitely will stay here again.
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sara Harrison, General Manager at Holiday Inn Express & Suites Kingston Central, an IHG Hotel
Responded 11 Jul 2023
Dear Kevin B, Thank you for choosing to stay with us and for taking the time to share feedback on your experience. We are happy you enjoyed our newly renovated hotel and all the amenities we offer to our guests. We look forward to welcoming you back the next time you visit Kingston.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ralph M wrote a review Dec 2023
1 contribution
Diamond member. Vacation club owner. No mention of diamond staus on check in. Waited 4m5 minutes on check as gentleman mopping floor had to get last to help on check in . She seemed annoyed that we checked in late. . She never deposited points for being a diamond member amenity points. Nor did she care. When informed staff.the next.day they did not care either. This hotel front desk staff is not very professional. They are lucky where they are located as they would be out of business if this hotel was not in such a good location.. I have stayed here many times with my company and employees this has been my worse experience .
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sara Harrison, Owner at Holiday Inn Express & Suites Kingston Central, an IHG Hotel
Responded 20 Dec 2023
Dear R2745Vralphm, Thank you for taking the time to write a review of your stay with us. Please accept my sincere apology for the issues you experienced with your check in and the lack of care and concern displayed by our front desk staff. I would love to have the opportunity to ensure that you received your welcome amenity points and to confirm that your Diamond membership was properly linked to your reservation, if you would like to reach out to me at acoss@qualitykingston.com. Your feedback has been shared with our front desk staff and we will be providing additional coaching and training to our front desk team. Thank you again for your feedback. Sincerely, Andrea C.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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RRRRYY wrote a review Oct 2023
58 contributions57 helpful votes
+1
This hotel was outrageously priced for this category during my stay. I suspect that it had to do with very low availability of hotel rooms in Kingston when I was there, related to a Queen’s University homecoming event. Aside from the outrageous price, the room was lovely, modern and clean; much better than typical for hotels in this class. It even had a safe for the storage of valuables which is very important. The main disadvantage is that the hotel is not centrally located and it is a bit of a hike to downtown. If you are there with your own vehicle, this would not be much of a problem. Another disadvantage is that the hotel did not provide free bottled water in the room which is becoming increasingly common for hotels in the price range of what I paid to stay there. If the price is right, however, I would stay there again.
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Date of stay: October 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sara Harrison, Owner at Holiday Inn Express & Suites Kingston Central, an IHG Hotel
Responded 27 Oct 2023
Dear Guest, Thank you for choosing to stay with us and for taking your time to share feedback on your experience. We are delighted you enjoyed our newly renovated hotel and found it to be above your expectations for a hotel in our class. Our hotel is located right off of Highway 401 and everything within Kingston is just a short 10 minute drive away. There is also a number of transportation services available within the city. We offer purified water in our lobby to refill there refillable water bottles or simply grab a small paper cup that can be recycled. We are trying to do our part in eliminating plastic waste. We do hope to have the pleasure of welcoming you back again. Kindest Regards, Sara Harrison Assistant General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Wendy B wrote a review Oct 2023
Ottawa, Ontario, Canada4 contributions4 helpful votes
We stayed at this property on October 14-15, 2023. Everything seemed fine when we arrived. We had went out and returned to the hotel later that evening and went to bed. It wasn't until the morning that we noticed blood on the sheets on the side of the bed. Since my Husband slept on that side of the bed and had no injuries, it was obvious the blood was not from us. When we saw this, we tried to reach the manager but was told he was not available. I tried again when we returned home. Same response. Very disturbing that who knows what else we slept on that night :( I emailed my issue to management and was basically told "sorry, here is 10,000 points" We will let management know.. REALLY? Blood on the bed in this day and age is pretty serious and I was just sent a copy and paste email???? Horrible. Will not stay with this chain again....
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Date of stay: October 2023
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sara Harrison, Owner at Holiday Inn Express & Suites Kingston Central, an IHG Hotel
Responded 27 Oct 2023
Dear Guest, Thank you for choosing to stay with us and for taking the time to share feedback on your experience. The spot you seen on your bed was not blood at all. This mark stemmed from an ongoing issue we have had with our laundry provider. Unfortunately their iron press has been leaving marks on our sheets for the last few years. We have been dealing with this as it has made a number of our bedding unusable due to it. With that said we should have still caught this and choose to not use it on the bedding in your room and for that we sincerely apologize. I also apologize it was not explained better or possibly at all to you at check out. You reached out to IHG Customer Care Centre and not the hotel. Their response was sincere as it is their only goal to make our guests happy during the initial conversation. Their response was not a cut and paste response. We apologize to you you that you felt that way. Again we apologize for your experience and for not meeting your expectations during your stay. We do hope you will give us another chance and welcome you back in the future. Kindest regards, Sara Harrison Assistant General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gilles L wrote a review Jul 2023
Montreal, Canada2 contributions1 helpful vote
I want to make a short review because my 3 nights at this hotel that I booked online from Montreal, intending to celebrate my wife's birthday, turned into a nightmare. Freezing aircon on arrival not responding even when turned off. No sleep. Non-insulated room with connecting doors that make you feel with the very noisy partying family next room, all night long! No sleep. I asked to change room and been answered there were none available. Staff was inexperienced, not concerned, robots behaved. But I must be fair and mention one staff member who received the right training, probably elsewhere. To say the least she is the perfect experienced, smart and tactful hostess. Outstanding! She should be supervising everyone working at this front desk. Her name is Maricar. Sara, if you're listening, promote her without reservations and delays. Your reviews will improve dramatically.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Don't take a chance. Ask to visit the room upon arrival!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sara Harrison, Owner at Holiday Inn Express & Suites Kingston Central, an IHG Hotel
Responded 24 Jul 2023
Dear Guest, Thank you for choosing to stay with us and for taking the time to share feedback on your experience. My sincere apologies regarding your experience during your stay. I am pleased to hear that our Guest Services Manager, Maricar was able to make a difference during stay. I will speak with her regarding your feedback with the front desk staff, so she can ensure more training is provided to her department and we can ensure you and our other guests do not have the same experience moving forward. Please understand we were sold out during your staying and switching rooms was not possible. Therefore the front desk team, delivered the correct message to you and although it was not the answer you were hoping for it was in fact true. We do hope to welcome you back again in future so we can show you this past stay was an exception. Kindest Regards, Sara Harrison Assistant General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kimberly M wrote a review Jun 2023
Palmer Rapids, Canada149 contributions57 helpful votes
Had to take my father for day surgery in Kingston. Afte calling to book the actually had a discount for this situation. My father and mother are quite elderly and they were able to accommodate with a quiet room on lower floor. Early check in was wonderful after surgery and a slightly later check out. Room was very nice and comfortable sleeping. Large bathroom. Front desk staff were pleasant and welcoming. Breakfast was a bonus so no complaints. (Sausage, eggs, pancakes, muffins, cereal , yogurt etc). Coffee and tea out all day for you even though room has machine as well. Wish I had known of this hotel prior to his first surgery as it was much better! Would definitely return.
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Samdibo wrote a review May 2023
Cornwall, Canada183 contributions41 helpful votes
Our room was clean and comfortable. I loved having full sized toiletry bottles rather than the typical tiny ones. The breakfast was good, though the meat products were quite salty. The staff were very friendly and one even offered to give me his parking space as the hotel was very full and there was no handicap parking left. Would definitely return
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sara Harrison, General Manager at Holiday Inn Express & Suites Kingston Central, an IHG Hotel
Responded 17 May 2023
Dear Sandra H, Thank you for choosing to stay with us and for taking the time to share feedback on your experience. We are delighted you enjoyed our newly renovated guest rooms and full sized Dove brand amenities. Our team truly cares about our guest's experience, we are blessed to have each one of them. We look forward to welcoming you back again on your next visit to Kingston. Yours in Hospitality, Sara Harrison Assistant General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sam B wrote a review Apr 2023
Toronto, Canada63 contributions57 helpful votes
Stayed at this hotel for business in the Kingston area and was disappointed to learn that the wifi was intermittent and totally unreliable. I was unable to effectively conduct business meetings or send emails efficiently and had to switch to my personal 5G network. Thank Heavens I was only here for one night. I cannot recommended this property if you need to do any type of time sensitive business work. Additionally another surprise was that parking is now being charged at $6 a night. Up from zero a night. You got me this time Holiday Inn but from now on I will be using your competitor hotel on Benson St.
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Date of stay: April 2023Trip type: Travelled on business
Room Tip: Avoid this hotel all together
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sara Harrison, General Manager at Holiday Inn Express & Suites Kingston Central, an IHG Hotel
Responded 13 Apr 2023
Dear Guest, Thank you for choosing to stay with us and for taking the time to share feedback on your experience. We do apologize for the issue you experienced with our complimentary wifi. Our wifi provider does offer 24 hour support to our guests that are experiencing issues and could have assisted you with your concerns immediately so you would have experienced minimal interruption while trying to conduct business. We have charged a parking fee since January of 2018. In this time we have ensured this fee is posted on all our booking channels and on our registration card that is signed at check in. We do apologize that you missed this detail. Thank you again for choosing to stay with us. Kindest Regards, Sara Harrison Assistant General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ToSquareBob1 wrote a review Jan 2023
Kitchener, Canada597 contributions641 helpful votes
Stayed for a single night while in Kingston to visit our daughter who attends Queens. We checked in fairly late and parking was a bit of a challenge due (I think) to a ringette tournament in town. I'm guessing the hotel was pretty much at capacity. After going out and returning around 12:30 am, there was virtually no parking, it looked like we got the last spot. The hotel itself is typical Holiday Inn Express. friendly staff and fairly modern. We were upgraded to an oversize room which was updated and spacious. Everything worked although upon going to bed (not wearing socks) the floors did seem to be "gritty" almost like sand on them. Could do a better job cleaning them. Lastly, the hotel was very quiet despite having a couple of ringette teams staying, so that was good. All in all, a good reliable choice but charging for parking seems like "nickel and diming". I'd have been miffed had I not got that last spot!
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Date of stay: January 2023
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sara Harrison, General Manager at Holiday Inn Express & Suites Kingston Central, an IHG Hotel
Responded 2 Feb 2023
Dear Guest, Thank you for choosing to stay with us and for taking the time to share feedback on your experience. We are happy you enjoyed one of our newly renovated suites. My apologies for the gritty feeling you got when walking on the floors without socks. Your comment has been passed along to our housekeeping team to ensure it does not happen again. We are happy you had a quiet and hopefully relaxing stay with us and that you were able to enjoy our complimentary breakfast the next morning. When you plan your next visit to Kingston, please ensure you ask us about our Queen's University discounted rate. We look forward to welcoming you back the next time you are in Kingston. Sincerely, Sara Harrison Assistant General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
S$146 - S$249 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hotel and suites kingston, holiday inn express kingston
LOCATION
CanadaOntarioKingston
NUMBER OF ROOMS
88
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOLIDAY INN EXPRESS & SUITES KINGSTON CENTRAL, AN IHG HOTEL: UPDATED 2024 Reviews, Price Comparison and 231 Photos (Ontario) - Tripadvisor

Frequently Asked Questions about Holiday Inn Express & Suites Kingston Central, an IHG Hotel
Which popular attractions are close to Holiday Inn Express & Suites Kingston Central, an IHG Hotel?
Nearby attractions include Landmark Cinemas 10 Kingston (0.5 km), King’s Crossing Fashion Outlets (0.5 km), and Encounter Church (0.1 km).
What are some of the property amenities at Holiday Inn Express & Suites Kingston Central, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Kingston Central, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Kingston Central, an IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Kingston Central, an IHG Hotel?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Kingston Central, an IHG Hotel?
Conveniently located restaurants include Restaurant Shawarma Damascus, Denny's, and Montana's.
Are there opportunities to exercise at Holiday Inn Express & Suites Kingston Central, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Holiday Inn Express & Suites Kingston Central, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Express & Suites Kingston Central, an IHG Hotel?
The staff speaks multiple languages, including English, French, German, Russian, Filipino, and Ukrainian.
Are there any historical sites close to Holiday Inn Express & Suites Kingston Central, an IHG Hotel?
Many travellers enjoy visiting Bellevue House National Historic Site (4.9 km), Fort Henry National Historic Site (4.9 km), and Kingston City Hall (4.3 km).
Is Holiday Inn Express & Suites Kingston Central, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.