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it was one night, so we went for value. maurice at the front desk was so helpful.there were cigarette butts all over the grounds, and perhaps some shady guests.i was a little nervous leaving my car full of stuff. the room was old, but comfortable...More
This is the first time we tried this hotel, and we were very pleased with our spacious suite. Bed was exceptionally comfortable. Nice to have a proper dining table to have a snack on. One of the quietest hotels we've used, although it seemed almost...More
Walked in and met MIKE at the front desk. This guy was fantastic, very personable and funny so that starts the stay off on a the right note.
Parking lot is clean and had lots of vehicles in it. Another great indicator of the hotel...More
The entire place reeked of old stale cigarette smoke. The hotel obviously didn't replace furniture or carpet when they went non-smoking, as there were multiple cigarette burn holes in the shabby, worn sofa and badly stained carpet. I have no idea how or why the...More
Response from Geoff H, Guest Relations Manager at Quality Suites LondonResponded 31 July 2017
Thank you for taking the time to leave us a review regarding your recent visit.
On behalf of our entire team, I apologize for failing to meet your expectations during your recent visit. I assure you that the repair to the back door is only...More
The decor is quite dated but the suites are clean and staff are friendly. The breakfast was basic compared to some larger chain hotels but it was adequate. The double bed was very comfortable but the children moaned a bit about the comfort of the...More