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Holiday Inn Express & Suites London Downtown

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Traveller (54)
Room & Suite (45)
Dining (5)
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Overview
  • Excellent27%
  • Very good40%
  • Average22%
  • Poor5%
  • Terrible6%
Travellers talk about
“turkey sausage”(4 reviews)
“morrissey house”(4 reviews)
“yogurt”(17 reviews)
Free Wifi
Parking
Breakfast included
Non-Smoking Hotel
Suites
Fitness centre
Multilingual Staff
2 Star Hotel
All hotel details
Offers from Holiday Inn Express & Suites London Downtown
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (318)
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Show reviews that mention
All reviewsturkey sausagemorrissey houseyogurtdundas streetunderground parkingcomplimentary breakfastfront desk staffbudweiser gardensbed was comfortablecheck in was quickwould stay againbar fridgeearly checkan upgradeone night stayking suitehockey tournament
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1 - 5 of 304 reviews
Reviewed 4 days ago

We have stay at many IGH properties and this one was disappointing. Not one ice maker worked on any of the floors and this was a weekend! We also needed a corkscrew and that was also difficult to come by. Housekeeping staff was extremely nice...More

1  Thank Lynn H
Response from Brittany F, General Manager at Holiday Inn Express & Suites London DowntownResponded 3 days ago

Dear Lynn, Thank you for your candid review. We appreciate your feedback and i can assure the issues have been resolved. We are thrilled to hear that you enjoyed the staff and we hope that we have the opportunity to serve you again in the...More

Hotel's Favourite
Reviewed 3 October 2017

We arrived having driven about 12 h. The staff were extremely helpful as our reservation was wrong (my fault), but got us in, and with an upgrade. The suite was great, and the breakfast served in the morning was among the best free breakfasts I...More

Thank 507huwh
Response from ShaheenaN, Director of Operations at Holiday Inn Express & Suites London DowntownResponded 3 October 2017

Dear 507huwh, Thank you for the fantastic review. We are very happy to hear that you enjoyed your stay with us and we were able to accommodate to your needs. We are thankful you chose to stay with Holiday Inn Express and we hope you...More

Reviewed 3 weeks ago

The staff were friendly and attentive. The service was good, and seeing as we were mostly alone we had some nice conversations with the man I presumed was the owner of the place. All in all it was a really nice place to have a...More

Thank zemanek2018
Response from Brittany F, General Manager at Holiday Inn Express & Suites London DowntownResponded 3 weeks ago

Dear zemanek2018, Thank you for your review. We are thrilled that you enjoyed your meal and we hope to see you again in the near future. Kind Regards, Brittany F

Reviewed 3 weeks ago

Stayed at Holiday Inn Express & Suites London Downtown March 23rd to March 24th. Upon arriving at the hotel around 6:30pm, we went up to our room to find our bathroom had not been cleaned. There were dirty towels on the floor and in the...More

1  Thank Amanda L
Response from Brittany F, General Manager at Holiday Inn Express & Suites London DowntownResponded 3 weeks ago

Dear Amanda L, Thank you for your candid review. Your feedback is valuable and provides us the opportunity to address concerns. We are very disappointed to hear about the oversight made during your check in as we pride ourselves on a great customer experience and...More

Reviewed 21 March 2018

This hotel is amazing! The all the staff members treats you with respect! Very knowledgeable about the city which was very helpful since I have never been to London before. Gave me good tips as to what restaurants to try around the hotel. The house...More

Thank Theresa L
Response from Brittany F, General Manager at Holiday Inn Express & Suites London DowntownResponded 4 weeks ago

Dear Theresa L, Thank you for your kinds words. I will pass it along to the appropriate departments and we hope to have the pleasure of your company again in the near future. Kind Regards, Brittany F

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Breakfast Available
Dry Cleaning
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$100 - US$165 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Romantic Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$100 - US$165 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Romantic Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (54)
Room & Suite (45)
Dining (5)
Questions & Answers
Ask a question
Pat B
25 October 2017|
AnswerShow all 2 answers
Response from HIEXSales | Property representative |
Hi Pat, Unfortunately we do not have room service.
0
Votes
Rimma S
21 April 2016|
AnswerShow all 2 answers
Response from Brittany F | Property representative |
Thank you for your inquiry. We do not have a pool onsite but we offer complimentary YMCA passes that is a 2 minute walk from the hotel. They offer two pools and a hot tub. Hope to see you in the near future.
0
Votes
Room Tips
"Avoid hockey tournament weekends -- or ask for a higher floor room"
Read review
"Though we faced a main road, Dundas St, the room was still quiet."
Read review
"Front side rooms may be more appealing"
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"Back of hotel better"
Read review
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