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DoubleTree by Hilton Hotel London Ontario

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#10 of 41 Hotels in London
Certificate of Excellence
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321 Reviews from our TripAdvisor Community

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Showing 314: English reviews
Glace Bay, Canada
Reviewed today NEW

Was there for several days on a conference. Staff did an amazing job from check in to check out. Food was unbelievable and I was very impressed with the level of professionalism at every level. I would highly recommend this hotel to anyone. Family get away or huge conferences I have no doubt they have everything you need. Great job...

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Helpful?
Thank gleforte
Reviewed yesterday NEWvia mobile

The place was OK in terms of tidiness for a provincial town in the middle of nowhere. Boy did they try their best to discourage us from taking showers. I 've never had such a contrast shower, from scolding hot to ice cold occillating like every 10 -15 seconds, no matter what you do with that darn knob. Our teammates...

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Helpful?
Thank mike y
Cockeysville Hunt Valley, Maryland
Reviewed 2 weeks ago

This hotel has finally finished lobby renovations. It is bright, clean and central, near several restaurants. The staff is great; helpful and friendly. The rooms are moderately roomy and well looked after.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Richard O
Matteo A, Front Office Manager at DoubleTree by Hilton Hotel London Ontario, responded to this review

Thank you for your kind comments regarding your last stay at the new DoubleTree. We love to hear when our Team Members deliver great service to ensure a rewarding experience for our guests. We look forward to being your hotel of choice!

Toronto
Reviewed 2 weeks ago

Our 2 night stay was not up to the expectation of this chain of hotels. Nice room , pool and location however the breakfast staff (not being present on our arrival), confusion over type of breakfast paid for and noise from people partying next door both nights would make me choice another hotel in London, Ontario next time.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Catherine P
Matteo A, Front Office Manager at DoubleTree by Hilton Hotel London Ontario, responded to this review

Thank you for your feedback regarding your experience at our hotel and I sincerely apologize for the issue that you experienced. I have reviewed your comments with the respective departments for necessary action. We endeavour to make it right for our guests when problems are brought to our attention and I regret that we did not meet your expectations.

oakville
Reviewed 3 weeks ago via mobile

I've been staying here for years with work. It's right now at it's best. Clean and comfortable. Really good cookies offered at checkin. This is right downtown close to everything. Starbucks in the hotel.

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Helpful?
Thank fvalbr2l
St. Catharines, Canada
Reviewed 3 weeks ago

Very friendly, clean and updated facilities with large pool and hot tub area. The staff everywhere was exemplary and fun as well as informative and helpful. Good central location in downtown London, Ontario ... within walking distance of a large market and many restaurants and retail services.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Marcia R
Halifax Region, Canada
Reviewed 4 weeks ago

I had booked through company group rate and also requested for early check in and a fridge and TV. I came in an hour and a half early than the check in period to do an early check in and was told that there is some terms and conditions which I asked to show me a copy and they did...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Anupam S
Matteo A, Front Office Manager at DoubleTree by Hilton Hotel London Ontario, responded to this review

Thank you for your feedback. I understand your frustration and I apologize for your experience. I have addressed your concerns on an individual basis to ensure all our associates deliver the level of customer service our guests expect. We value your business and hope that you will re-consider staying with us again to allow us the opportunity to create a...

Hamilton, Canada
Reviewed 4 weeks ago

We were in town to see a concert and decided to make a weekend of it and I am so happy we did. The service was great from the moment we entered the hotel until we left. We forgot a bottle opener and Tom (I believe is his name) came with his personal opener to help us out and sincerely...

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Helpful?
Thank Laurachit21
St. Thomas, Canada
Reviewed 5 weeks ago

If all other rooms are sold out and you get a room with no electrical or that has hair on the bed/pillow except to clean the room yourself b/c there will be no other options other than to ignore you and it.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 297cosmob
Matteo A, Front Office Manager at DoubleTree by Hilton Hotel London Ontario, responded to this review

Thank you for your feedback. I understand your frustration and I apologize for your experience. I have addressed your concerns on an individual basis to ensure all our associates deliver the level of customer service our guests expect. We value your business and hope that you will re-consider staying with us again to allow us the opportunity to create a...

Toronto, Canada
Reviewed 15 December 2016

Stay at Doubletree London very often on business. The hotel has been refurbished and the rooms are spacious,clean and quiet. Would go back anytime. An added bonus,the restaurants and lounge are first rate and the food and selection is great.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank A522CFdavidt

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about DoubleTree by Hilton Hotel London Ontario

Address: 300 King Street, London, Ontario N6B1S2, Canada (Formerly Hilton London Ontario)
Region: Canada > Ontario > London > Central London
Price Range: $192 - $243 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel London Ontario 3.5*
Number of rooms: 336
Reservation Options:
TripAdvisor is proud to partner with HotelsforEveryone, Booking.com, Hilton Hotels Direct, Hotels.com, Expedia and Travelocity so you can book your DoubleTree by Hilton Hotel London Ontario reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton London Ontario Hotel London
London Hilton
DoubleTree By Hilton Hotel London Ontario
Hotel Style:
#17 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel London Ontario staff and other travellers.
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3 months ago
Ancaster, Canada
4 months ago
7 months ago
7 months ago

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Questions? Get answers from DoubleTree by Hilton Hotel London Ontario staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Use the HHonours app to pick your room.”
 of 5 bubbles Laurachit21, 20 Dec 2016 | Read review
“Avoid rooms with adjoining doors, you can literally hear and understand every word people say, which means they can do the same for you too”
 of 5 bubbles Everydays_a_h0liday, 24 Oct 2016 | Read review
“Try the bed first.”
 of 5 bubbles 80arnolds, 30 Jul 2016 | Read review
“Higher rooms are quieter”
 of 5 bubbles annr387, 27 Jul 2016 | Read review
“The higher the better!”
 of 5 bubbles bluewaterbabe63, 23 Jul 2016 | Read review
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