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DoubleTree by Hilton Hotel London Ontario

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#8 of 41 Hotels in London
Certificate of Excellence
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1 room 2 adults 0 children
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DoubleTree by Hilton Hotel London Ontario
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372 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel London Ontario
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Showing 364: English reviews
Canada
Reviewed 6 January 2016

Stayed at the beginning of December. Check in was efficient and pleasant. The room was clean, large, and with a modern decor. Location was convenient for our stay. Parking was next door, and should be free!

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Thank HarisonR
London, Canada
Reviewed 4 January 2016

Not a guest at the hotel, but met a friend for lunch at Blakes (the renovated bar/restaurant) at the DoubleTree by Hilton in downtown London. Interesting lunch menu, enough choices that I would come back and try other items on the menu. The renovations improved the flow of the three spaces, and the new furniture is an improvement over the...

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Thank Kathy M
Fernando M, Front Office Manager at DoubleTree by Hilton Hotel London Ontario, responded to this review

Thank you for your kind comments. We are very excited about our renovations and the new feel of our hotel, and particularly Blakes. Thank you for recognizing the level of service you received from Rebecca. We will be sure to recognize her for the care she showed during your visit. It is gratifying to see you had a rewarding experience....

Jarvis, Canada
Reviewed 4 January 2016

The Double Tree is a very nice hotel. Excellent staff. It looked like it was close to major attractions downtown. However the room (king suite) has no fridge or clock and no vending that I could find on our floor. The parking fee is too much for an open 2 level garage with no elevator that is beside the hotel

Review collected in partnership with DoubleTree by Hilton
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2Thank 95gordont
Reviewed 29 December 2015 via mobile

Pool is great. Check in was awesome. The parking absolutely stinks on bad weather. It's next door and sometimes full. The room was clean. Only downfall? Do not go there with a hockey team. The management wanted to throw us out a dozen times for noise although we were in our rooms. I cannot control other kids. Only my own....

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Thank Jeff K
London, Canada
Reviewed 29 December 2015

My husband and I have stayed at this hotel multiple times, usually following a Christmas party at the London Convention Centre. We were impressed by the changes made as the property has now come under the Doubletree banner. We still enjoyed the covered parking and the direct connection to the convention centre, and the buffet breakfast remains worthwhile. The service...

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Thank Hams17
Fernando M, Front Office Manager at DoubleTree by Hilton Hotel London Ontario, responded to this review

Thank you for your kind comments regarding your last stay at the new DoubleTree. We love to hear when our Team Members deliver great service to ensure a rewarding experience for our guests. We look forward to being your hotel of choice!

London, Canada
Reviewed 26 December 2015

We decided to leave the dishes to someone else this year. We called long ahead to find out what was on the buffet. We were very pleased with the selection and especially with fact they had roasted potatoes (other places we called only had mashed - not my husband's favorite). We made a reservation. We arrived and were pleasantly greeted,...

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2Thank Pat T
Ontario
Reviewed 21 December 2015 via mobile

Stayed here with my son during a recent hockey tournament. The rooms are spacious and clean, the only real issue was the water temperature in the bathroom. Even with the nozzle to hot, the shower was chilly and you could not get "fully clean." In comparison to the other hotels and offered by the tournament organizers this one was more...

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Thank tanjo1
Columbus, Ohio
Reviewed 18 December 2015

Great location in downtown London, On with access to many restaurants. Staff was obliging and the rooms were very nice. My only complaint would be breakfast. As a gold member i was given a continental breakfast, only to find out that includes items on the "cold" table (cereal, yogurt, fruit) etc. Not terrible but misleading. For $5 upgrade I could...

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Thank Shogunpat
Fernando M, Front Office Manager at DoubleTree by Hilton Hotel London Ontario, responded to this review

Thank you for your feedback. I am glad you enjoyed your stay and I sincerely apologize for your breakfast experience. We truly value all our loyalty members and strive to ensure our agents remind guests of the benefits that are associated with their member status. I have provided your comments to other departments to ensure we deliver a rewarding experience...

london, Canada
Reviewed 16 December 2015

everything was lovely except the temperature of the shower water. even at full hot it was tepid at best. attempted to resolve on check out, but got asked if we'd checked with the engineering dept. uh, no, thats why im telling YOU at the front desk. hoping someone contacts me to resolve. ideally theyll get it fixed on-site soon for...

Review collected in partnership with DoubleTree by Hilton
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Thank Adam B
Fernando M, Front Office Manager at DoubleTree by Hilton Hotel London Ontario, responded to this review

Thank you for your feedback regarding your experience at our hotel and I sincerely apologize for the issue that you experienced. I have reviewed your comments with the respective departments for necessary action. We endeavour to make it right for our guests when problems are brought to our attention and I regret that we did not meet your expectations. Your...

London, Canada
Reviewed 16 December 2015

Quick check-in, clean rooms and very efficient restaurant experience. Staff friendly and helpful. Only minor issues were the fact that the parking was located to the side of the hotel and was a bit of a walk (although the hotel lets you load and unload in the front) and the room was a bit noisy as various heating / cooling...

Review collected in partnership with DoubleTree by Hilton
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Thank Tara T
Fernando M, Front Office Manager at DoubleTree by Hilton Hotel London Ontario, responded to this review

Thank you for taking the time to share your experience at our hotel. It is rewarding to hear when we have exceeded our guests' expectations so that we can recognize the Team for a job well done! We hope to be your hotel of choice when travelling to London again.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Babysitting

Additional Information about DoubleTree by Hilton Hotel London Ontario

Address: 300 King St, London, Ontario N6B 1S2, Canada (Formerly Hilton London Ontario)
Region: Canada > Ontario > London > Central London
Price Range: $147 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel London Ontario 3.5*
Number of rooms: 336
Reservation Options:
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Also Known As:
Hilton London Ontario Hotel London
London Hilton
DoubleTree By Hilton Hotel London Ontario
Hotel Style:
#17 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel London Ontario staff and other travellers.
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5 months ago
Ancaster, Canada
7 months ago
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Questions? Get answers from DoubleTree by Hilton Hotel London Ontario staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Excellent views and great service”
 of 5 bubbles SamuelA999, 14 Mar 2017 | Read review
“Rooms facing North have a little nicer view”
 of 5 bubbles bonky48, 1 Mar 2017 | Read review
“Away from elevators”
 of 5 bubbles hannahl727, 26 Feb 2017 | Read review
“Ask for a room on the north side of the building if you are wanting a good night somewhat quiet sleep.”
 of 5 bubbles trudyb665, 13 Feb 2017 | Read review
“Private Access rooms are very quiet.”
  • Large and yet cosy! Beautiful room with beautiful view.
 of 5 bubbles JCCalvert, 13 Feb 2017 | Read review
5 of 5