We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
I booked a block of rooms for my hockey team in August for a Jan stay. 14 rooms. A week prior they sent me an email stating they had overbooked and cancelled our room. No call. No explanation. Left us hanging. They then tried to...More
Thank katie R
Response from RIL2011, Director of Sales at Residence Inn London DowntownResponded 2 days ago
Dear Katie R,
I want to sincerely apologize to you and your team for any inconvenience we have caused you and your team members. I will reach out to you as soon as I can today.
My wife is in a business trip and I am in my country (Costa Rica) and today is her birthday. I called the Residence Inn London Downtown and asked for a special request for her.
They bought for me some flowers, helium balloons and chocolates...More
I am a Marriott Platinum Elite member, other than the in room air conditioner fan (a bit louder compared to newer hotels) and tight clearance (1.87m) and turnaround at underground parking entrance I have no other complaint.
Price is at average in London ON, room...More
I arrived at this hotel after a long travel day and immediately was very unimpressed. I pulled back the covers to climb in bed and to my surprise when I woke and daylight was shining I found I slept in a bed with both urine...More
Thank Anthony G
Response from RIL2011, Director of Sales at Residence Inn London DowntownResponded 4 weeks ago
Dear Anthony G,
I want to thank you for giving us this valuable feedback, we take great pride in providing our guests a safe and clean environment during each stay. Clearly we have let you down this past week. We will take this opportunity to...More
This Residence Inn was more than adequate for a one night stay with teen agers. The suite had two bedrooms and a pull out which was perfect for two adults and 3 teens. The breakfast was decent and the teen agers were able to fill...More
Thank Neil P
Response from RIL2011, Director of Sales at Residence Inn London DowntownResponded 16 November 2017
Dear Neil P,
Thank you so much for taking the time to give us your feedback during your last stay. I will share with our management team your review. You are absolutely right about our location being near Western University, we often have parents visiting...More