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Crowne Plaza Niagara Falls - Fallsview

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1,834 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Niagara Falls - Fallsview
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Showing 1,648: English reviews
Toronto, Canada
Reviewed 1 January 2015

The hotel's location couldn't be better; across from the U.S. border, next to the Fallsview Casino and overlooks the Falls. It was an easy walk to both the American and the Horseshoe Falls, with all sites closely. The hotel staff is friendly, including reception, porters even the cleaners were pleasant. Our room was clean and well appointed, overlooking the Falls....

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Helpful?
1Thank TorontoOceanBaby
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear TorontoOceanBaby, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. Your patronage is truly appreciated. I was delighted to learn that you enjoyed your stay with us. I sincerely hope we have the opportunity to host you again in the near future. At your service, Joseph Legace General Manager

Reviewed 31 December 2014 via mobile

The service was amazing at this hotel. Our room & the view was great! Our room was the same floor as the pool so it was convenient. Really an overall great time and located so close to everything which is definitely a plus ! I'd stay again for sure :)

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Helpful?
1Thank sylvmarie
Almere-Buiten, Flevoland, Netherlands
Reviewed 30 December 2014

This is a clasic hotel. It has a nice entourage but that is basically it. The rooms are a little bit to small, we had a family room but we bearly fitted in. In the Falls view rooms you can see the falls but only (in our case) if you stand at the far left side of the window. So...

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Helpful?
Thank Marco S
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Marco S, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I apologize that you found the accommodations at our vintage hotel on the small side. Indeed, our hotel is 85 years old so some of the rooms are on the small side. Again, many thanks for your valuable feedback. At your service, Joseph Legace...

Reviewed 30 December 2014

We booked the day of through a last minute booking site. We had a room on the fifth floor with a view of the parking garage. I wasn't expecting anything spectacular especially since it was so last minute. Negatives: small room, smelled very strongly of chlorine, no mini fridge, and for a small double bed our total was about $160...

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Helpful?
1Thank Brittany L
IHGCare, Guest Relations Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Bnc429, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for your nice comment regarding room cleanliness. However, we’re sorry we fell below your expectation regarding the room condition and amenities. We will address these concerns....

Canada
Reviewed 29 December 2014

We usually stay at The Fallsview Hilton, but decided to stay here on the nights of December 25th and December 26th because of the fact that it's attached to Fallsview Waterpark. First let me say that the service here is great. There are gentlemen getting the elevator doors for you. The registration agents were very friendly. And both maintenance and...

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Helpful?
1Thank TripMember05202015
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear This_is_Bollocks, Thank you for taking the time to review the Crowne Pklaza, Niagara Falls-Fallsview. While I was glad to hear you enjoyed certain aspects of your stay, I was dismayed to learn of the difficulties you encountered. I will be following up with my team immediately. I truly appreciate your feedback as this how we improve the guest experience....

Toronto, Canada
Reviewed 28 December 2014

Our family (2 adults + 2 kids) spent 3 days before Christmas in the hotel and coupled it with a two day waterpark package. First the bad. Parking is expensive at 20 a day, but there are options around in the city. If you don't mind walking 25 minutes, the fallsview casino is 5 or 10 per exit, and you...

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Helpful?
Thank robsden
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear robsden, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I was delighted to learn that you enjoyed your stay with us. I look forward to the opportunity to host you and your family again in the near future. At your service, Joseph Legace General Manager

Stoke-on-Trent, England, UK
Reviewed 23 December 2014

As a treat, my wife & I booked an executive falls view room for three nights. The descripton did not fail us! We slept with the curtains open as from our 12th floor room we had an amazing view of the US & horseshoe falls, even whilst lying on our pillows. We even watched the fireworks display from the comfort...

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Helpful?
1Thank Bentley1967
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Bentley1967, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I was delighted to learn that you enjoyed your stay with us. I sincerely hope we have the opportunity to host you again in the near future. At your service, Joseph Legace General Manager

Mississauga, Canada
Reviewed 23 December 2014

We just returned from Niagara Falls. We spent two days staying In Crowne Plaza. From first moment we felt welcome .We have made reservation for Upper Fallsview room. Room itself was small comparing to other hotels we stayed in the past.Two Queen beds were good enough to accommodate our family of 4.Very comfortable mattresses and pillows. So comfortable that we...

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Helpful?
1Thank Richardbr61
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Richardbr61, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. I was pleased that you found your accommodations comfortable and that the staff was friendly. I apologize for the difficulty with the billing in the restaurant. I will follow up on that item to be sure. I sincerely hope we have the opportunity to host...

Toronto, Canada
Reviewed 20 December 2014

Stay as part of a conference. Had stayed at this hotel many years ago when it was a Sheraton. I had fond memories of the past and the Crowne far surpassed my expectations. While the room was smallish (remember this hotel is 60 plus years old) it was very comfortable and quiet considering its proximity to the Falls. The view...

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Helpful?
Thank Mike M
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Mike M, I wanted to take time to thank you for reviewing the Crowne Plaza, Niagara Falls-Fallsview. I'm very happy that you enjoyed your stay with us. Our goal is to exceed the expectations of each and every guest. I hope we have the privilege of hosting you again soon. At your service, Joseph Legace General Manager

Toronto, Canada
Reviewed 17 December 2014 via mobile

This hotel is close to Falls and Falls attractions. Dinner in the rainbow room was ok, not great. Rooms are small but clean. Nothing special. I have stayed at other hotels around the falls with better rooms, nicer views for the same money in the past.

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Helpful?
1Thank Lovemytravels121
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review

Dear Lovemytravels121, Thank you for taking the time to review the Crowne Plaza, Niagara Falls-Fallsview. Please let me apologize for not exceeding your expectations. Our goal is to "wow" each and every guest and it looks as though we fell short in your case. Your feedback is truly appreciated. At your service, Joseph Legace General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Classic elegance at the Falls. The AAA/CAA rated 3-Diamond/4 Star fallsview hotel is located directly across from Niagara Falls, in the heart of the tourist district. The Crowne features indoor connections to Casino Niagara, Fallsview Indoor Waterpark, and the attractions, entertainment and dining options located on the 20 acre Falls Avenue Resort. A getaway at the Crowne is a rewarding experience in part a result of first class amenities, spectacular fallsview guestrooms & suites, and exquisite fallsview fine dining at The Rainbow Room by Massimo Capra. ... more   less 

Additional Information about Crowne Plaza Niagara Falls - Fallsview

Address: 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: $117 - $428 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Niagara Falls - Fallsview 3.5*
Number of rooms: 234
Reservation Options:
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Also Known As:
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza
Hotel Style:
#5 Casino Hotel in Niagara Falls
#8 Spa Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Niagara Falls - Fallsview staff and other travellers.
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Lismore, Australia
over a year ago

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Questions? Get answers from Crowne Plaza Niagara Falls - Fallsview staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Spend the extra $100 and stay at a nicer hotel”
cassidyconstance, 23 Apr 2017 | Read review
“Instead of paying $25 to turn on your mini fridge use a bag and some ice for an instant cooler.”
503rayf, 20 Apr 2017 | Read review
“Get a high floor with partial falls view”
Pete325, 18 Apr 2017 | Read review
“Ask for a high floor falls view”
Clayton416, 12 Apr 2017 | Read review
“get the roof top balcony suite”
Electraglide2005, 6 Apr 2017 | Read review
5 of 5