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Holiday Inn Niagara Falls - By The Falls

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Traveller (266)
Room & Suite (184)
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Overview
  • Excellent23%
  • Very good47%
  • Average20%
  • Poor5%
  • Terrible5%
Travellers talk about
“skylon tower”(142 reviews)
“free parking”(147 reviews)
“great location”(158 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Rooms
11 Jun12 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,013)
There are newer reviews for Holiday Inn Niagara Falls - By The Falls
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All reviewsskylon towerfree parkinggreat locationbreakation packageoutdoor poolimax theaterwalking distanceparking lottwo sinksclifton hillfirst floorhotel restaurantdirectly across the streetnight packagebreakfast buffetbeds were comfortableother attractions
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11 - 15 of 933 reviews
Reviewed 17 April 2018 via mobile

My 10 year old daughter and I recently stayed at this hotel for 3 nights. We were put in a room directly beside the ice machine which went off at all hours of the day and night. We both slept poorly due to constant noise....More

3  Thank athena762018
Response from IHGService, Guest Relations Manager at Holiday Inn Niagara Falls - By The FallsResponded 3 weeks ago

Hi athena762018, Thank you so much for sharing your experience with our hotel. I am so sorry about the problems you had sleeping due to noise. We always aim to provide a relaxing stay for all of our guests that is why I regret to...More

Reviewed 9 April 2018

We are over in Canada on holiday and the relative we are staying with purchased a 2 night stay here while we were visiting. She was under the impression that we had breakfast and at least 1 dinner included and judging by the price that...More

4  Thank Fiona B
Response from Teresa A, Front Office Manager at Holiday Inn Niagara Falls - By The FallsResponded 10 April 2018

Thank you for taking the time to tell us about your concerns. I'm so sorry there was a misunderstanding on what was included in your rate, or that you did not think we were looking into the matter. Our Front Desk clerk most definitely did...More

Reviewed 28 March 2018 via mobile

I booked this last min! And it was perfect parking was free and super easy! Wendy at the front desk was so so sweet and nice! New rooms are super clean and nice! Easy walk everywhere! Will stay again!More

Thank MUrsetti
Response from Teresa A, Front Office Manager at Holiday Inn Niagara Falls - By The FallsResponded 29 March 2018

Thanks so much for the lovely review! We're very lucky to have Wendy on our team, and I'll pass on your compliments to her. We're glad you enjoyed the renovated rooms and our accessible location. We hope to see you back at Holiday Inn by...More

Reviewed 27 March 2018 via mobile

It was cheap 3 star but I expected a lot more since it was newly renovated. The parking lot was full, the rooms were ok. Sheets were dirty and covers had hair on them. The bathroom looked old too even though it was supposedly renovated....More

Thank sheijei1
Response from Teresa A, Front Office Manager at Holiday Inn Niagara Falls - By The FallsResponded 29 March 2018

Thank you for your feedback. I am very sorry that you did not find the hotel to your liking. We are very proud of our newly renovated hotel. Our entire hotel was renovated in Spring 2017, including the bathrooms. I will ensure your feedback is...More

Reviewed 25 March 2018

My family and I stayed overnight at this hotel for a birthday celebration, I purchased a breakfast package with my stay and no one informed me in the front desk when I checked in that I only had 2 breakfast included in my room or...More

1  Thank Anne032588
Response from Teresa A, Front Office Manager at Holiday Inn Niagara Falls - By The FallsResponded 27 March 2018

Thank you for your review. We're glad you enjoyed your stay with us at Holiday Inn by the Falls. I'm so sorry there was confusion over your breakfast vouchers. All of our packages are based on double occupancy. I will speak to our front desk...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free Internet
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Laundry Service
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$95 - US$324 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Romantic Hotel in Niagara Falls
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$95 - US$324 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Romantic Hotel in Niagara Falls
Room types
Suites, Non-Smoking Rooms
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Traveller (266)
Room & Suite (184)
Dining (47)
Pool & Beach (42)
Amenities (9)
Business Centre & Event Rooms (1)
Questions & Answers
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Rachel S
8 May 2018|
AnswerShow all 4 answers
Response from Lanny & Deborah C | Reviewed this property |
It is true there is a large hill to the Falls. But you can always drive her in the car to view the Falls. Not sure how limited her mobility is but the Crown Plaza and or Sheraton are closer with more of level walk. If... More
1
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Kenneth C
13 April 2018|
AnswerShow all 3 answers
Response from Paula K | Reviewed this property |
The room I was in had both. The fridge was not stocked.
1
Vote
Alma L
13 April 2018|
AnswerShow all 2 answers
Response from MUrsetti | Reviewed this property |
I believe so!
0
Votes
Room Tips
"Ask for ground floor"
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"Family rooms (2 queens and pull-out sofa) are nice for groups of 5 or 6."
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"1 King bed rooms have refridgerators"
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"you can ask for help getting bags to room"
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