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Sheraton on the Falls

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6,494 Reviews from our TripAdvisor Community

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Showing 5,886: English reviews
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montreal canada
Reviewed yesterday NEW

this hotel for a few days in Niagara is more than adequate. The location in front of a park and within walking distance of everything is A1 !!!!! 2 things are annoying and they are not that dramatic ...they do not have a REAL BAR !!!!! in an hotel for me it is almost essential ! they have a small...

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Thank frankofmontreal
Glasgow, United Kingdom
Reviewed yesterday NEW

We stayed here for 2 nights before travelling to New York. Had e-mailed the hotel and asked for a high room, was allocated a top floor jacuzzi room, perfect. Was hard to see the falls due to a snow storm but could hear the noise, when it cleared the views were breathtaking. I would certainly stay here again. Staff were...

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Thank Alan O
Reviewed yesterday NEWvia mobile

After visiting New York and Toronto we spent 2 nights in the Sheraton on the falls as a wind down before heading back to the U.K. On arrival to our room on the 15th floor we were amazed by the view , the room was spacious and had everything you could need. We thoroughly enjoyed our time in niagara we...

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Thank joshua c
Reviewed 3 days ago NEW

Just got back from a one night stay at the Sheraton on the Falls, our room was on the 15th floor, great view of both the American and Canadian Falls, get the valet parking it is totally worth the extra $15 to avoid the hassle of the shared parking lot and taking luggage to and from the car, the hotel...

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Thank Judy B
Reviewed 3 days ago NEWvia mobile

We were well taken care of from registration to room service. Especially considering we made an error on our booking and had forgotten to reserve the first night. They were most accommodating and for a small charge we were also upgraded to a better room. Room service was super fast and the food was top notch. Serving staff at the...

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Thank Garry S
Reviewed 4 days ago NEWvia mobile

Everything about our stay was wonderful, but what took the cake (pun intended) was the birthday cake delivered to our room within minutes of our arrival, sent by Abbie at the front desk. When we were checking in she asked if we were celebrating a special occasion. I told her it was my wife's birthday. We had barely gotten into...

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Thank John H
Reviewed 5 days ago NEW

Very fast check in, SPG Gold recognition. Always offered a box of chocolates/treats at check-in. We've experienced the Presidential Suite, room 2273. The room is gorgeous, two floors situated on the top corner of the hotel. The views are wonderful. Room contains 2 bathrooms, a king size bed, a jacuzzi with a view, 3 balconies and more. Room service and...

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Thank King B
Oakville, Canada
Reviewed 5 days ago NEWvia mobile

A few items to consider. I am a SPG member for many years and gave Sheraton a preference for this trip to Niagara right after my birthday. The cost is high but I would agree to pay if we did not have so many minor and not so minor problems : stained sheets and pillow cover, dirty bathtub, tiny little...

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Thank My_P0int_Of_View
GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello My_P0int_Of_View, Thank you for taking the time to voice your concerns and feedback on your recent stay with us, as it is so important we know to improve on future experiences for our guests! I would like to extend a sincere apology for the cleanliness issues that were found in your room as that is certainly not our standard....

seattle, wa
Reviewed 5 days ago NEW

Just spent a weekend at this hotel, and it was a great family experience. Check in was quick and friendly. Amenities are great - watermark, arcade, spa, Starbucks, buffet restaurant, pool, etc. Rooms are not the most modern (probably updated ten years ago) but they are comfortable and clean. Amazing view of the Falls from floor to ceiling on upper...

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Thank cgstine33
Belleville, Canada
Reviewed 6 days ago NEW

This is our second time at this hotel in five years and our experience this time was extremely disappointing. Peter's Principle states that "some people are promoted to the highest level of their own incompetence"...this was evident at this hotel starting with the poor customer service we received from the General Manager and it continued down to the Guest Services...

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Thank glenp20
GuestExperience1330, Guest Relations Manager at Sheraton on the Falls, responded to this review

Hello glenp20, Thank you for taking the time to share your feedback from your recent stay at the Sheraton on the Falls. I apologize for all the miscommunication received when making your reservation and while at the hotel, we understand the frustration this can cause. We always encourage our guests to read over their confirmation emails as all the information...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Fallsview Buffet
Fallsview Buffet
Cuisines: Italian, American, Canadian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The AAA/CAA 4-Diamond Sheraton on the Falls hotel offers the largest, most luxurious Fallsview accommodations in Niagara Falls, Canada. Located directly across from Niagara Falls and in the heart of the tourist district, the hotel features the best views of the Falls which are showcased by the floor to ceiling windows in all Fallsview rooms & suites. Sheraton is also home to outstanding guest services & amenities which include two new fallsview dining experiences; the 4-Diamond award winning Windows by Jamie Kennedy and the Fallsview Buffet. In addition, the hotel offers the breathtaking new Christienne Fallsview Spa, and indoor connections to the attractions, dining, and entertainment located on the 20 acre Falls Avenue Resort including Casino Niagara, and the Fallsview Indoor Waterpark. ... more   less 

Additional Information about Sheraton on the Falls

Address: 5875 Falls Avenue, Niagara Falls, Ontario L2G 3K7, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: $137 - $415 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton on the Falls 4*
Number of rooms: 669
Reservation Options:
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Also Known As:
Sheraton On The Falls Hotel Niagara Falls
Sheraton Hotel Niagara Falls
Sheraton Falls
Sheraton Niagara Falls
Niagara Falls Sheraton
Hotel Style:
#1 Casino Hotel in Niagara Falls
#3 Luxury Hotel in Niagara Falls
#4 Spa Hotel in Niagara Falls
#5 Business Hotel in Niagara Falls
#6 Family Hotel in Niagara Falls
#6 Romantic Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton on the Falls staff and other travellers.
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Questions? Get answers from Sheraton on the Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“falls view is indeed very nice !!!!!!”
 of 5 bubbles frankofmontreal, 28 Mar 2017 | Read review
“Corner Suites and Fallsview rooms are the best. The Presidential Suite is in a class all by itself, from the location, to the jacuzzi.”
 of 5 bubbles 45kingb, 24 Mar 2017 | Read review
“Upper floors have best views”
 of 5 bubbles cgstine33, 24 Mar 2017 | Read review
“Falls view rooms are absolutely a must”
 of 5 bubbles margret343, 16 Mar 2017 | Read review
“I Paid extra and thought I was getting a Falls view room...NOT...city view???”
 of 5 bubbles Jane3722, 15 Mar 2017 | Read review
5 of 5