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Sheraton on the Falls

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6,251 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton on the Falls
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Showing 5,655: English reviews
toronto
Reviewed 11 March 2014

Chose Sheraton for our stay in February because it was closer to the action. Our main purpose for the visit was to go to the Fallsview Waterpark! With 2 young kids, I think next time I might stay at Crowne Plaza because it is a closer walk to the waterpark. Although its farther from the waterpark, it was closer to...

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Helpful?
1Thank TRICIAP0203
DonCNiagaraFalls, General Manager at Sheraton on the Falls, responded to this review

Hello Tricia, Wow, you are a tough customer - but I respect that. You marked location 5/5 and in the commentary you say its closer to all the other attractions... yes that's true. Thanks for mentioning "the front desk was polite and fast" and "the rooms were clean" and "washroom was clean" and we had "newer rooms" and overall your...

Burlington, Canada
Reviewed 10 March 2014

Put us in room behind elevator when requested quiet area than moved us to room where was quieter but fridge and tv didn't work toilet got plugged and was told because hotel was full. Seems kinda pathetic for a hotel rated so high the elevators slow to the point that people were crammed in like sardines as they would skip...

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Helpful?
Thank Meetoohere
DonCNiagaraFalls, General Manager at Sheraton on the Falls, responded to this review

Hello Meetoohere I don't have engineering reports on the fridge, TV or toilet problems ... can you reach out to our guest service dept 905.374.4445 x4082 so we can follow up with more details. I apologize for that. The elevator button deleting and skipping floors is setup in the program. 1. if more than ten floor buttons are pushed -...

London, United Kingdom
Reviewed 10 March 2014

Very nice view and rooms are new and spacious, if you don't have kids it's probably the wrong option, a lot o children everywhere, the front check in was too busy too, we were waiting for 50 min in one enormous queue... but the hotel is nice and cheap... so if you with your family and kids, will have a...

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Helpful?
Thank Matbonf
DonCNiagaraFalls, General Manager at Sheraton on the Falls, responded to this review

Hello Matbonf Thanks for taking the time to submit a review... we really appreciate the feedback. And thanks for mentioning "very nice view and rooms are new and spacious" . Your check in day was the second day for spring break for most all Ontario schools - this, and the daylight savings time changed - crowded the lobby with early...

Vaughan, Canada
Reviewed 9 March 2014

The location of this hotel is wonderful, however, my family and I had a bad experience in the hotel room. Rooms are small, need updating, and the cleanliness is poor. We could not sleep as the walls are paper thin and the people in the room next door were making a lot of noise. Not sure I would return.

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1Thank 220stefi
DonCNiagaraFalls, General Manager at Sheraton on the Falls, responded to this review

Hello Stefi Thanks for your great comments about the location but I'm concerned about your other comments on your experience at the hotel and your noisy neighbors. Please reach out to our guest services 905.374.4445 x4082 where we would like more information so we can address the solutions. Thanks for taking the time to send feedback. Don

San Diego, California
Reviewed 8 March 2014

Imagine this.. we were on a road trip (rented car), more than 10 hours driving to get to Niagara Falls. Our back was killing us, we didn't want to drive, we couldn't rest or sleep.. you know how that is! So we finally get to our destination but had no reservation in any hotel. For our good luck, there was...

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Thank 661natashal
Boston, Massachusetts
Reviewed 8 March 2014

Clean hotel, friendly staff, clean and spacious room with two double beds. This hotel has great views of the Falls. They charge you an addtional $10 for a resort fee when you check in that includes free wi-fi. They have parking, for an addional fee, in a near by garage. Breakfast is $20 for buffet style, with an awesome view....

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1Thank Elk555
Toronto, Canada
Reviewed 8 March 2014

We stayed at the Sheraton during the Family Day weekend. This is our second time in this hotel. We were here during the Family Day weekend last year too. This time though, we got an upgrade to a fallsview room on the 11th floor - so this is a big plus. The room overlooks nicely to both the Horseshoe Falls...

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Thank BrickWall166
Toronto
Reviewed 7 March 2014

We had a fallsview room overlooking the American Falls directly across the gorge which was awesome, we could also look to the right outside our window and see the Canadian Falls. I recommend paying the extra for this pleasure. We have stayed here in the past in a "city view" room that looked into an atrium inside of the hotel...

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Thank NorthernCDNTraveller
Lancaster, Pennsylvania
Reviewed 6 March 2014

The Hotel was nice and we had a big group. The rooms were clean. The hotel staff was nice. They also gave us a ballroom where we could let the kids play. The one down fall is they charge you to park. They also don't serve breakfast, for the price I would rather be at an Embassy Suite. They give...

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Thank sellari52
Bucyrus, Ohio
Reviewed 6 March 2014

We were greeted right away and informed where to park our car. We had a fast, very friendly check in. Met all our needs and provided great information. Our room was fabulous! Very clean and comfortable! The view was spectacular! Loved that all the amenities were inside and easy to reach. The staff all had smiles and were very happy...

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Helpful?
Thank Joyce N

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Fallsview Buffet
Fallsview Buffet
Cuisines: Italian, American, Canadian
Windows by Jamie Kennedy Fresh Grill & Wine Bar
Windows by Jamie Kennedy Fresh Grill & Wine Bar
Cuisines: Contemporary, American, Canadian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The AAA/CAA 4-Diamond Sheraton on the Falls hotel offers the largest, most luxurious Fallsview accommodations in Niagara Falls, Canada. Located directly across from Niagara Falls and in the heart of the tourist district, the hotel features the best views of the Falls which are showcased by the floor to ceiling windows in all Fallsview rooms & suites. Sheraton is also home to outstanding guest services & amenities which include two new fallsview dining experiences; the 4-Diamond award winning Windows by Jamie Kennedy and the Fallsview Buffet. In addition, the hotel offers the breathtaking new Christienne Fallsview Spa, and indoor connections to the attractions, dining, and entertainment located on the 20 acre Falls Avenue Resort including Casino Niagara, and the Fallsview Indoor Waterpark. ... more   less 

Additional Information about Sheraton on the Falls

Address: 5875 Falls Avenue, Niagara Falls, Ontario L2G 3K7, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: $143 - $377 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton on the Falls 4*
Number of rooms: 669
Reservation Options:
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Also Known As:
Sheraton On The Falls Hotel Niagara Falls
Sheraton Hotel Niagara Falls
Sheraton Falls
Sheraton Niagara Falls
Niagara Falls Sheraton
Hotel Style:
#1 Casino Hotel in Niagara Falls
#3 Spa Hotel in Niagara Falls
#3 Luxury Hotel in Niagara Falls
#5 Business Hotel in Niagara Falls
#6 Romantic Hotel in Niagara Falls
#6 Family Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton on the Falls staff and other travellers.
78 questions
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Questions? Get answers from Sheraton on the Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Cant go wrong with any room on South side of hotel, particularly top floor.”
 of 5 bubbles gregsmith33301, 7 Dec 2016 | Read review
“ask for a falls view”
 of 5 bubbles Uli2013, 3 Dec 2016 | Read review
“Book a 'fallsview' room. It's worth the extra money.”
 of 5 bubbles andy139, 29 Nov 2016 | Read review
“I wouldn't worry about the view from your room, unless you plan on spending a lot of time there - we didn't!”
 of 5 bubbles jusmy2centz, 28 Nov 2016 | Read review
“If you wish to pay a suplement you can have a Falls view room,but not neccesary”
 of 5 bubbles gburfield2016, 28 Nov 2016 | Read review
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