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Sheraton on the Falls

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6,344 Reviews from our TripAdvisor Community

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Showing 5,739: English reviews
Hertfordshire, United Kingdom
Reviewed 7 May 2014

Sheraton On the Falls in Niagara Falls Ontario CANADA continues to outperform on service. Our recent stay validated just what a great property this is whether your there for business or pleasure. The service from the Hotel Staff is amongst the best I have received at a hotel. It is clear they spend time training your staff on the detail...

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1Thank Geoff B
Ashburn, Virginia
Reviewed 7 May 2014

We enjoyed our evening at the Sheraton on the Falls. Close to so many things. The American Falls are directly across the street. There are many restaurants and activities to do right close by. I wish we had sprung for a falls view room.

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1Thank Gamecocks9799
DonCNiagaraFalls, General Manager at Sheraton on the Falls, responded to this review

Hello Gamecocks thanks for the great review- and I agree about the upgrade... for a few dollars more the View of the Falls is really worth it especially if you are from afar. It will create memories that will last a lifetime!

Rochester, United Kingdom
Reviewed 7 May 2014

Myself, my husband & 14 year old son booked to stay here for 2 nights in April.Our travel agent Thomas Cook recommended this hotel & it was lovely. We booked a Falls View room. We had travelled from England to New York, then we flew to Toronto. We hired a car & drove to Niagara which took around 1hr &...

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3Thank claire s
UK
Reviewed 7 May 2014

We stayed in this hotel for two nights as part of a multi centre holiday to New York, Toronto, Niagara Falls and Washington DC and have to say that this was the worst hotel of the whole trip. Firstly the good points - we arrived at the hotel early due to an early train journey from Toronto and were able...

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3Thank MrMrsHill
DonCNiagaraFalls, General Manager at Sheraton on the Falls, responded to this review

Hello Mr & Mrs Hill Thank you for kind remarks about the 'spectacular view' and the excellent food. I'm happy the check in associate recognized your birthday with a box of maple flavoured chocolates... especially since you are from abroad. I apologize that the fireplace in the room didn't seem to work - the instructions should be more explicted -...

Reviewed 7 May 2014

Great Location and Great Stay! The best views of the falls! The Buffet Restaurant is the best! What a view while you are enjoying your breakfast early in the morning! The largest variety I have experienced on a buffet! Rooms are very nice with a small patio to enjoy the view! Customer service is exactly what I always receive while...

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1Thank Robfburns
Blenheim, Canada
Reviewed 7 May 2014

We had an excellent weekend. Food at Windows by Jamie Kennedy surpassed all expectations!! Service from all hotel and restaurant employees was the best!! Check-in and check-out was quick and easy and they answered every question we had. We definitely will return.

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Thank Steve T
Cleveland, Ohio
Reviewed 6 May 2014

Beautiful Hotel...and I mean beautiful all the way around. The staff was so nice and this hotel has everything you would want and more. I've been to Niagara Falls several times with my children and this was the first trip as "a grown up". I came with a friend who was traveling from Tampa. We booked a Deluxe Falls view...

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1Thank mersek
Sterling Heights, Michigan, United States
Reviewed 5 May 2014

Nice view of American and Canadian falls from 17th floor.fire place looks good in night.comfortable bed .specatacular view during night.some walk from Canadian falls but closer to American falls.good restaurants nearby.

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Thank Sandeep N
London, United Kingdom
Reviewed 4 May 2014

We checked into our room and found that the bathroom was small, dingy and dirty! The room itself was not so bad until we realised that there was only a tiny window which looked onto a conference room! I have visited many countries but have never encountered anything like this. There was absolutely no daylight. We had to keep all...

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1Thank ZeniLondon
DonCNiagaraFalls, General Manager at Sheraton on the Falls, responded to this review

Hello Zeni from London Thanks for taking the time to submit a review, as we use the feedback as a tool to improve. We have a few rooms at our lowest price that overlook the conference centre with the fixed window and a skylight above. The skylight allows the daylight to shine in - maybe it was an overcast day...

Brampton, Canada
Reviewed 4 May 2014

Located at the base of Clifton Hill, convenient to everything, easy access to parking, casino and waterpark, amazing view of both Falls. Excellent and attentive customer service in all departments. Take advantage of the Club Lounge: nice quiet place for continental breakfast, evening snacks and drinks. Sava, the Club Manager, was friendly, professional and cared about the customers using the...

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Thank DinaMBS

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Fallsview Buffet
Fallsview Buffet
Cuisines: Italian, American, Canadian
Windows by Jamie Kennedy Fresh Grill & Wine Bar
Windows by Jamie Kennedy Fresh Grill & Wine Bar
Cuisines: Contemporary, American, Canadian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The AAA/CAA 4-Diamond Sheraton on the Falls hotel offers the largest, most luxurious Fallsview accommodations in Niagara Falls, Canada. Located directly across from Niagara Falls and in the heart of the tourist district, the hotel features the best views of the Falls which are showcased by the floor to ceiling windows in all Fallsview rooms & suites. Sheraton is also home to outstanding guest services & amenities which include two new fallsview dining experiences; the 4-Diamond award winning Windows by Jamie Kennedy and the Fallsview Buffet. In addition, the hotel offers the breathtaking new Christienne Fallsview Spa, and indoor connections to the attractions, dining, and entertainment located on the 20 acre Falls Avenue Resort including Casino Niagara, and the Fallsview Indoor Waterpark. ... more   less 

Additional Information about Sheraton on the Falls

Address: 5875 Falls Avenue, Niagara Falls, Ontario L2G 3K7, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: $150 - $366 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton on the Falls 4*
Number of rooms: 669
Reservation Options:
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Also Known As:
Sheraton On The Falls Hotel Niagara Falls
Sheraton Hotel Niagara Falls
Sheraton Falls
Sheraton Niagara Falls
Niagara Falls Sheraton
Hotel Style:
#1 Casino Hotel in Niagara Falls
#3 Luxury Hotel in Niagara Falls
#4 Spa Hotel in Niagara Falls
#5 Business Hotel in Niagara Falls
#6 Family Hotel in Niagara Falls
#6 Romantic Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton on the Falls staff and other travellers.
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Questions? Get answers from Sheraton on the Falls staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lower floored corner suites have the most dramatic views.”
 of 5 bubbles InternationalPursuit, 19 Jan 2017 | Read review
“Definitely upgrade to the FALLS VIEW room.”
 of 5 bubbles lisabQ909KU, 17 Jan 2017 | Read review
“go for the room with a view of the falls”
 of 5 bubbles lisaandjerry2016, 17 Jan 2017 | Read review
“Falls View rooms are worth the price”
  • View from Corner Suite
  • View from Bathroom
 of 5 bubbles thaliajen, 14 Jan 2017 | Read review
“If you get a King with a Falls view, do not get it on the 14th Floor”
 of 5 bubbles Liz0r, 9 Jan 2017 | Read review
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