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Ramada Plaza Niagara Falls

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Ramada Plaza Niagara Falls
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2,113 Reviews from our TripAdvisor Community

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There are newer reviews for Ramada Plaza Niagara Falls
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Showing 2,040: English reviews
Kitchener, Canada
Reviewed 18 October 2015

My boyfriend and I stayed here in August for a weekend getaway. When we arrived to the hotel, the staff was very friendly and check in was quick and easy. When we got to our room, 2 lights were burnt out, the entire room smelled like pee and the toilet was clogged. We went down to the front desk and...

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Helpful?
1Thank Sarah K
Alan M, General Manager at Ramada Plaza Niagara Falls, responded to this review

Thank you for your review. I apologize for the condition of the room and for the lack of resolution. We do our best to ensure all rooms are inspected prior to guest check-in, unfortunately we fell short! Please contact me directly to discuss your experience in detail. Sincerely, Alan

Reviewed 16 October 2015 via mobile

Stayed for two nights over the Thanksgiving weekend 2015 ,had a terrible stay As soon as we checked in receptionist says no room is booked although there was a booking after we went up to the room, keys didn't work,had to wait for 20 minutes for maintenance to come by ...after 20 mins again the keys stopped functioning....basically throughout the...

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1Thank Sheryl D
Alan M, Front Office Manager at Ramada Plaza Niagara Falls, responded to this review

Thank you for contacting us regarding your stay. We do apologize that our service did not meet your expectations, and for the inconveniences you experienced during your time with us. We have replaced our pool heaters since your stay, and we will strive to continue bettering ourselves. Please feel free to contact myself directly if you decide to give us...

Waterloo, Canada
Reviewed 16 October 2015

Review collected in partnership with Ramada
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Thank Bethany J
Alan M, Front Office Manager at Ramada Plaza Niagara Falls, responded to this review

Istanbul, Turkey
Reviewed 15 October 2015

Excellent service and comfort. The facilities such as indoor pools and gym are really good. I also enjoyed at the sports bar in the ground floor. The hotel personnel and management always helpful and nice. I will definetely stay in here if I visit Niagara again.

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Helpful?
Thank Birgi U
Alan M, Front Office Manager at Ramada Plaza Niagara Falls, responded to this review

Thank you for the AMAZING review. We take great pleasure in providing the best service and amenities for all our guests. We can’t wait to see you again! Sincerely, Heather, Front Office Manager

Welland, Canada
Reviewed 14 October 2015

Here is an unsophisticated hotel that delivers a reliable product. Our room was spacious and clean, but nothing to write home about. I was surprised by the parking fees since the hotel itself is not near "the falls" and not in walking distance of anything touristy except for the outlet mall across the road. The hotel room price was fair,...

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Helpful?
Thank JulesReviews
Alan M, Front Office Manager at Ramada Plaza Niagara Falls, responded to this review

Thank you for your comments, we always appreciate hearing that our guests enjoy our rooms and that we are able to provide a reliable service for a great value. We do charge for parking and our facility fee and try to keep it competitive with other hotels. We hope you will come stay with us again! Sincerely, Heather, Front Office...

Brampton, Canada
Reviewed 13 October 2015

I stay at the Ramada Plaza in Niagara Falls quite frequently. I find the staff very friendly and the rooms are great. I have stayed at a variety of hotels in the falls but find their beds by far the most comfortable. I will always come back.

Review collected in partnership with Ramada
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Thank 748brucee
Windsor, Canada
Reviewed 12 October 2015

Right from entering the reception...bad experience. The receptionist was miserable, no customer service skills, no smile, no welcome greeting. The bed was comfortable, the rugs filthy, plaster falling on us from the ceiling above the tub, mold on grout, floor grout filthy.

Review collected in partnership with Ramada
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Thank 103debbiel
Waterloo, Canada
Reviewed 10 October 2015

The rate was decent and the hotel is across the street from the Outlet Mall, which was great. The room was of average quality and cleanliness but not what I expected for a "suite". We had a view of nothing but the air conditioning units on the roof, even though the hotel felt relatively empty. I am sure there must...

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Thank Sherri H
Mississauga, Canada
Reviewed 8 October 2015

My boyfriend and I came to this hotel on a WagJag deal, and overall we were quite happy and impressed. The few things that did not "wow" us was that our room was quite the trek away from the doors, we had to go down several hallways to reach our room, however once in our room we were very happy....

Review collected in partnership with Ramada
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Thank 109chelseas
Guelph, Ontario
Reviewed 8 October 2015

Review collected in partnership with Ramada
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Thank odcob

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
The Ramada Plaza Niagara Falls Hotel offers spacious, comfortable accommodations in Niagara Falls. Located directly across from Outlet Mall. This newly renovated hotel in Niagara Falls features contemporary styling, pillow-top beds and modern amenities. Our comfortable deluxe rooms with two queen and two room king suites are the perfect place to relax after a long day of sightseeing, shopping or meetings in Niagara Falls. ... more   less 

Additional Information about Ramada Plaza Niagara Falls

Address: 7389 Lundy's Lane, Niagara Falls, Ontario L2H 2W9, Canada
Region: Canada > Ontario > Niagara Falls
Price Range: $66 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ramada Plaza Niagara Falls 3*
Number of rooms: 202
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Also Known As:
Ramada Plaza Niagara Falls Hotel Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Ramada Plaza Niagara Falls staff and other travellers.
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Questions? Get answers from Ramada Plaza Niagara Falls staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask to be on the newer side I believe it is called the tower”
 of 5 bubbles gail212015, 26 Jan 2017 | Read review
“try to get a room in the main building. The adjacent building has older rooms and is more run-down”
 of 5 bubbles ginal238, 23 Jan 2017 | Read review
“Another hotel chain”
 of 5 bubbles H895IBwaynew, 8 Jan 2017 | Read review
“$2.75 bus fare to go around niagrafalls if you dont come with a car”
 of 5 bubbles jfh2017, 7 Jan 2017 | Read review
“There are rooms available with a balcony, and I did notice they are pet-friendly.”
 of 5 bubbles V2995LWpaulm, 4 Dec 2016 | Read review
5 of 5