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Thank you to Matt & the amazing staff of Four Points Sheraton Niagara Falls! I made a spontaneous trip up for the night for my bday and they made my stay so special! The view from my room was incredible. I was able to enjoy...More
We recently stayed at four points for a cheerleading competition. The hotel was crazy busy. The staff did a fantastic job of making check in quick and easy. From the staff outside directing traffic and answering questions to the desk staff checking everyone in.
First time to stay in this hotel. I find the people very approachable and helpful. A shout out to Isabella who helped us checked in, she is amazing with her follow up service and Nicolas who is quick in processing our check out. The room...More
Stayed here for 1 night, mid-week. Got an excellent price. At check-in we were upgraded to a room with a jacuzzi for free and were given coupons for some nearby restaurants. We used one for $30 off at The Keg and another for $15 off...More
Stayed at the hotel for a short get away with my family, upon arriving at the hotel approx 4:30 PM i was greeted by a line of about 10 families in front of me, and 2 staff working the check in counter. After a wait...More
2 Thank Phattoe
Response from Dana A, Guest Relations Manager at Four Points by Sheraton Niagara Falls FallsviewResponded 7 April 2018
Thank you for providing your honest feedback with regards to your stay with us. It is very sad and unfortunate that you have encountered these issues upon arrival and through out your stay. This is not the impression that we want our guests...More
I believe the casino is accessible from inside the hotel and there is a "We-Go" bus that allows you to hop on and hop off all around the tourist area for a daily price per person. If you need additional help the Sheraton's... More
I believe the casino is accessible from inside the hotel and there is a "We-Go" bus that allows you to hop on and hop off all around the tourist area for a daily price per person. If you need additional help the Sheraton's concierge located in the lobby across from the gift shop was very helpful. Of course there is always Uber and lyft that will take you door to door too.