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Four Points by Sheraton Niagara Falls Fallsview

2,909 reviews
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Traveller (688)
Room & Suite (285)
Dining (14)
Overview
  • Excellent22%
  • Very good40%
  • Average21%
  • Poor9%
  • Terrible8%
Travellers talk about
“east side marios”(66 reviews)
“ruth's chris”(57 reviews)
“city view”(161 reviews)
Free Wifi
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
3.5 Star Hotel
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Offers from Four Points by Sheraton Niagara Falls Fallsview
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Rooms
29 Jan30 Jan
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,909)Write a Review
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All reviewseast side mariosruth's chriscity viewself parkingindoor walkwayfun zonecovered walkwayihop restaurantcasino parkingplayers cardclifton hillall you can eatcorner roomtwo queen bedshigher floorper dayfree parking
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651 - 655 of 2,776 reviews
Reviewed 10 July 2016

Stayed here for one night this past week. I had read all the reviews and knew about the surcharges but had paid in advance with groupon deal. Also know that I would probably not use any of the additional vouchers for meals because of the...More

1  Thank MaryinRoc
Reviewed 9 July 2016 via mobile

When we checked in the lady was super nice. We had 3 rooms. I called few mintues after checking into the rooms for a fridge and extra roll away bed (for 1 of the 3 rooms) and the person who answered said no problem and...More

1  Thank Gurpreet K
Response from Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls FallsviewResponded 21 July 2016

Dear Gurpreet K, Please accept my most sincere apologies for the rude behaviour that the phone operator exhibited. There is no excuse for that and I assure you this will be addressed with the entire front office staff. We do charge a nominal fee to...More

Reviewed 8 July 2016

Adjacent construction starts at 7:30 am and loud noise continues all day till 5 pm. Wifi does not work! Will disconnect every 2 minutes. Was not given the room I reserved (2 queen beds away from elevator and ice machines). Was told on arrival "all...More

3  Thank happygolucky40
Response from Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls FallsviewResponded 13 July 2016

Dear happygolucky40, Thank you for taking the time to share your feedback with us. I am very sorry to hear of your experience, I assure you that your stay is not typical of the type of service that we are committed to providing to all...More

Reviewed 7 July 2016

Filling rooms at ANY cost is the name of the game. Accurate management depictions of a room's falls view; and hospitality are victims. Management's Internet "falls view" room views -- are "photo shopped" to enhance the supposed view thus they are fraudulent. Actual 18th floor...More

2  Thank Casper65_9
Reviewed 7 July 2016

My wife and I just got back from Niagara Falls from a 2 day gettaway. We Stayed at the sheraton 4 points hotel. the hotel itself was comfortable but they charge an extra 10% for the Niagara falls tax. They told us it was mandatory...More

2  Thank edward Gord... S
Response from Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls FallsviewResponded 8 July 2016

Dear edward Gord... S, Thank you for taking the time to share your comments with us. Please accept my apology for the inconvenience you experienced at check-out. Your comments have been shared with upper management for review. Have a great day!

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$73 - US$275 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Casino Hotel in Niagara Falls
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$73 - US$275 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Casino Hotel in Niagara Falls
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (688)
Room & Suite (285)
Dining (14)
Pool & Beach (2)
Hotel & Grounds (351)
Bathroom (59)
Family and Play Areas (4)
Business Centre & Event Rooms (3)
Questions & Answers
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muccif
18 January 2018|
AnswerShow all 2 answers
Response from luv0ldstuff | Reviewed this property |
no pets > it is the four points Sheraton; Try Howard Johnston, Travelodge or Motel 6
0
Votes
NcSteelergirl
12 October 2017|
AnswerShow all 2 answers
Response from Aaron W | Reviewed this property |
I believe the casino is accessible from inside the hotel and there is a "We-Go" bus that allows you to hop on and hop off all around the tourist area for a daily price per person. If you need additional help the Sheraton's... More
0
Votes
Jerica R
23 August 2017|
AnswerShow all 10 answers
Response from Johan A | Reviewed this property |
The hotel is far from the Falls...you might be able to see the top part but for the price difference...stick with City View.
2
Votes
Room Tips
"Ask for a falls-view, far from the elevator"
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"Don't get the rooms located on ground level."
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"Need to pay up for a decent view!"
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"make sure city view means city view and not parking garage and mechanical roof view"
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