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Stayed here for one night this past week. I had read all the reviews and knew about the surcharges but had paid in advance with groupon deal. Also know that I would probably not use any of the additional vouchers for meals because of the...More
When we checked in the lady was super nice. We had 3 rooms. I called few mintues after checking into the rooms for a fridge and extra roll away bed (for 1 of the 3 rooms) and the person who answered said no problem and...More
1 Thank Gurpreet K
Response from Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls FallsviewResponded 21 July 2016
Dear Gurpreet K,
Please accept my most sincere apologies for the rude behaviour that the phone operator exhibited. There is no excuse for that and I assure you this will be addressed with the entire front office staff.
We do charge a nominal fee to...More
Adjacent construction starts at 7:30 am and loud noise continues all day till 5 pm. Wifi does not work! Will disconnect every 2 minutes. Was not given the room I reserved (2 queen beds away from elevator and ice machines). Was told on arrival "all...More
3 Thank happygolucky40
Response from Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls FallsviewResponded 13 July 2016
Thank you for taking the time to share your feedback with us. I am very sorry to hear of your experience, I assure you that your stay is not typical of the type of service that we are committed to providing to all...More
Filling rooms at ANY cost is the name of the game. Accurate management depictions of a room's falls view; and hospitality are victims.
Management's Internet "falls view" room views -- are "photo shopped" to enhance the supposed view thus they are fraudulent. Actual 18th floor...More
My wife and I just got back from Niagara Falls from a 2 day gettaway. We Stayed at the sheraton 4 points hotel. the hotel itself was comfortable but they charge an extra 10% for the Niagara falls tax. They told us it was mandatory...More
2 Thank edward Gord... S
Response from Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls FallsviewResponded 8 July 2016
Dear edward Gord... S,
Thank you for taking the time to share your comments with us. Please accept my apology for the inconvenience you experienced at check-out.
Your comments have been shared with upper management for review.
Have a great day!
I believe the casino is accessible from inside the hotel and there is a "We-Go" bus that allows you to hop on and hop off all around the tourist area for a daily price per person. If you need additional help the Sheraton's... More
I believe the casino is accessible from inside the hotel and there is a "We-Go" bus that allows you to hop on and hop off all around the tourist area for a daily price per person. If you need additional help the Sheraton's concierge located in the lobby across from the gift shop was very helpful. Of course there is always Uber and lyft that will take you door to door too.