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Stayed here at the end of January for the Ice Wine Festival.
Hotel was nice, clean. We had two rooms, one on the 8th floor and one on the 9th, both in Tower A.
Both rooms were clean and comfortable.
Self Parking is across the...More
Thank Jennifer N
Response from fourptsmgr, Guest Relations Manager at Four Points by Sheraton Niagara Falls FallsviewResponded 17 February 2016
Dear Jennifer N,
It’s great to read that you enjoyed your time at our hotel. Thank you for the positive rating and for taking the time to post a review.
We hope to be able to welcome you back in the near future!
Hotel room was not clean. Someone else's hair everywhere. Only one line up for check in and check out and the line ups are always so long with only a few staff at the front desk. It was the Worst hotel experience in niagara out...More
2 Thank Haleigh-jane R
Response from fourptsmgr, Guest Relations Manager at Four Points by Sheraton Niagara Falls FallsviewResponded 1 February 2016
Dear Haleigh-jane R,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Your comments are important to us and we try hard to...More
The hotel was clean and staff was efficient. Pool/ hot tub was fine. One elevator didn't work and that kind of sucked but whatever. We made do with one. The rooms need to be updated but they are fine for the price. I expect what...More
The only things good about this hotel is it had very nice front desk staff and was in a good location.
The room would have been ok if it had been vacuumed and had heat. The hotel has 2 elevators and one was not working...More
1 Thank happycustomer789
Response from fourptsmgr, Guest Relations Manager at Four Points by Sheraton Niagara Falls FallsviewResponded 29 January 2016
Thank you for taking the time to post a review regarding your recent stay at our hotel. I am sorry to read that your stay was less than satisfactory. Customer service is our number one priority and it is always upsetting to learn...More
we came here for a winter getaway and we had a very pleasant stay. It's about 15min walk to the Horseshoe falls. The indoor path to the fallsview casino is very convenient. we had a good time and didn't have to worry about going back...More
US$94 - US$322 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#4 Casino Hotel in Niagara Falls
Family Rooms ,
Number of rooms
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Also Known As
4 Points By Sheraton Niagara Falls Fallsview ,
Four Points By Sheraton Niagara Falls Fallsview Hotel Niagara Falls ,
The hotel employees were very good. We did get the royal run around when the Starbucks would not honor the price of that was on the mug we wanted to buy. This Starbucks jacked the price up by two dollars over the actual... More
The hotel employees were very good. We did get the royal run around when the Starbucks would not honor the price of that was on the mug we wanted to buy. This Starbucks jacked the price up by two dollars over the actual listed price on the cup. What a rip off! No one was helpful at all. Other than that, we were pleased with the hotel and the personnel.