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The Pillar and Post Inn, Spa and Conference Centre

2,172 reviews
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Traveller (375)
Room & Suite (75)
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Overview
  • Excellent64%
  • Very good22%
  • Average9%
  • Poor4%
  • Terrible1%
Travellers talk about
“hot springs”(300 reviews)
“cannery restaurant”(153 reviews)
“outdoor pool”(110 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Offers from The Pillar and Post Inn, Spa and Conference Centre
Offers & Announcements: Chocolate Lover's Getaway
Hotel packages
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Reviews (2,172)Write a Review
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All reviewshot springscannery restaurantoutdoor poolprime ribget awaymy husband and iwine barshuttle servicevintage hotelsturn down servicecouples massagesteam roomromantic getawaywedding anniversaryking bedprince of walesgas fireplace
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1 - 5 of 2,143 reviews
Reviewed 2 days ago

Vlad and the Pillar and Post team executed our plans for our team off-site perfectly. Their attention to detail and close follow-up made it easy for me to focus on the content of the meeting rather than the logistics. The team had nothing but positive...More

1  Thank Logan R
Response from Eileen Q, Guest Relations Manager at The Pillar and Post Inn, Spa and Conference CentreResponded yesterday

Dear Logan R, Thank you for such a glowing review! I have passed along your kudos to Vlad. Our Conference Services Managers do a fantastic job coordinating conference logistics so you don't have to! I look forward to hosting your team here again in the...More

Hotel's Favourite
Reviewed 2 weeks ago via mobile

My daughter and I are enjoying our second night at The Pillar and Post, for what was originally a one-night stay. Every person we've dealt with, from the front desk, to spa personnel, to wait staff and room attendants, have been friendly, exceedingly helpful, and...More

1  Thank openairasylum
Response from Eileen Q, Guest Relations Manager at The Pillar and Post Inn, Spa and Conference CentreResponded 2 weeks ago

Dear openairasylum, Thank you for taking the time share your positive feedback. I am so happy that you enjoyed your stay with us so much that you opted to stay a second night! The Escape package is a fantastic value and I'm glad you had...More

Reviewed 2 days ago via mobile

We stayed here on Valentine’s Day and it was a great experience. The spa treatments were top notch. The staff in the spa made you feel relaxed and were friendly. I would highly recommend giving them a try. The waitress at dinner was the best...More

1  Thank Kim2446
Response from Eileen Q, Guest Relations Manager at The Pillar and Post Inn, Spa and Conference CentreResponded yesterday

Dear Kim2446, Thank you for your 6 star review! How wonderful you were able to share your Valentine's Day celebrations with us! It is so awesome to hear your server went above and beyond to ensure your dinner was outstanding by sending some chocolate covered...More

Reviewed 3 days ago via mobile

I brought my sister back to the Pillar and Post after a very serious surgery and stressful time in her life. When we were there 5 years ago we had a very relaxing time except when asked to leave the mineral pool for a cleaning....More

Thank Jody B
Response from Eileen Q, Guest Relations Manager at The Pillar and Post Inn, Spa and Conference CentreResponded yesterday

Dear Jody B, Thank you for taking the time to review your recent stay. Your important feedback has been shared with our entire management team. Please accept my apologies for the noisy guests and the interruption in the hot springs. If there is anything I...More

Reviewed 3 days ago

I recently stayed at the Pillar and Post for a two day work conference. The room was nothing fancy (which was perfect for me) it was clean and well presented. The staff were exceptional from the servers to the bartenders and the food at the...More

1  Thank Brad G
Response from Eileen Q, Guest Relations Manager at The Pillar and Post Inn, Spa and Conference CentreResponded yesterday

Dear Brad G, Thank you for your fabulous feedback! Pillar and Post hosts a number of business functions throughout the year and I am so pleased that you found the service to be exceptional! It is always fantastic news to hear we have your recommendation...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$202 - US$361 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Niagara-on-the-Lake
#3 Spa Hotel in Niagara-on-the-Lake
#5 Luxury Hotel in Niagara-on-the-Lake
#6 Business Hotel in Niagara-on-the-Lake
#8 Romantic Hotel in Niagara-on-the-Lake
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$202 - US$361 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Niagara-on-the-Lake
#3 Spa Hotel in Niagara-on-the-Lake
#5 Luxury Hotel in Niagara-on-the-Lake
#6 Business Hotel in Niagara-on-the-Lake
#8 Romantic Hotel in Niagara-on-the-Lake
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (375)
Room & Suite (75)
Dining (40)
Pool & Beach (34)
Business Centre & Event Rooms (18)
Questions & Answers
Ask a question
Tina W
1 April 2017|
Answer
Response from Ryan M | Property representative |
As the only hotel in Niagara-on-the-Lake with both indoor and outdoor pools, we regularly welcome families to the Pillar and Post and children are welcome to enjoy the pools (age minimum to be there without adult... More
0
Votes
polllin
28 January 2017|
AnswerShow all 2 answers
Response from Ryan M | Property representative |
Although we do not have a package built specifically for bachelorette parties, we regularly host these special girls getaways and have many packages that could be perfect for you. Our most popular packages for bachelorettes... More
0
Votes
59janicem
21 January 2017|
AnswerShow all 4 answers
Response from Ryan M | Property representative |
The hotel is 5 blocks from the main street of shops (Queen St) so it's a very easy walk. The Pillar also includes a complimentary shuttle with every stay so you have the choice of having a driver take you there as well.
1
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123456
Room Tips
"2nd floor room was nice, rooms have high vaulted ceilings"
Read review
"Expect satisfactory communication"
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"It's worth it to pay a little extra for a fireplace."
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"Second floors may be quieter"
Read review
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