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Harbour House Hotel

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Harbour House Hotel
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1,149 Reviews from our TripAdvisor Community

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Showing 1,137: English reviews
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Reviewed 2 days ago NEW

Decent room, nice bathroom, outdated decorations. Elevator reeked of cigarette smoke. Parking was challenging with less spaces available for the number of guests staying at the property this particular weekend. Biggest complaint was the lack of hot water. We didn't mention anything to the hotel staff on the first morning since we thought the lack of hot water was just...

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Helpful?
Thank Matt T
Toronto
Reviewed 1 week ago

We stayed for one night here with out dog, on Valentine's Day. They have two dog-friendly rooms. From the moment we arrived, we loved this hotel and its staff. Check-in was seamless. Our room was lovely. So quiet. We never heard another guest and the hotel was busy. The bed was heaven and the pillows and duvet among the best...

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1Thank MaraFromToronto
J_Vipari, Front Office Manager at Harbour House Hotel, responded to this review

MaraFromToronto, I am so happy to hear you all enjoyed your stay, especially Samson! Our team loves welcoming our pet friends and we do our best to make them feel just as welcomed as their owners! I am glad you hear you were able to enjoy our wine & cheese reception as well as all the other amenities the hotel...

Tillsonburg, Canada
Reviewed 1 week ago

From the moment you walk through the front door, you know this is a special place. The staff is friendly and helpful, the ambiance one of warmth and peacefulness. Unlike the big hotels, the rooms maintain the lobby's look and feel. Our rooms have been comfortable and very well equipped. We've stayed here a couple times and most certainly will...

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Helpful?
Thank Randall W
Jamie D, General Manager at Harbour House Hotel, responded to this review

Thank you for a great review. We pride ourselves on a home away from home feeling with a lot of comfort mixed in. Great to hear your a returning guest, and look forward to you returning soon.

Waterloo, Canada
Reviewed 1 week ago

My wife and I stayed here for one night a couple of weeks ago. The hotel itself is very nice looking on the outside, and goes so well with the harbour setting out front. Inside lobby is quite nice and there were several couples having wine there when we arrived. Check-in smooth - no complaints. Room was fairly standard. We...

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Helpful?
Thank Pat R
Jamie D, General Manager at Harbour House Hotel, responded to this review

Thank you for your review. That's too bad about the room category being overseen upon your check in. We will have to look into that. I'm glad that the rest of your stay was a success, and hope to see you again.

Reviewed 1 week ago

My wife and I stayed here on a birthday trip for me, centered around touring the wine region that Niagara-on-the-Lake has to offer. We were greeted with a very warm welcome from friendly staff, and that carried throughout our entire stay of several nights. The room was well adorned and was comfortable, very clean, and extremely quiet. Our view was...

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Helpful?
Thank Jonathan S
Jamie D, General Manager at Harbour House Hotel, responded to this review

YES! This is why I love my job. Your review covered so much and made for a perfect outline of what we can offer our guests. We are so glad you were able to enjoy your time here and able to experience as much as you did. We look forward to your return.

Welland, Canada
Reviewed 2 weeks ago

Beautiful hotel, great staff. We recently stayed here and were warmly welcomed. Jessica, the front desk manager, is very helpful and knowledgeable about local restaurants and activities. The rooms were very clean and comfortable. This hotel is located within walking distance to the local marina and also the main strip in Niagara on the lake. However, u may choose to...

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Thank christinemac88
Jamie D, General Manager at Harbour House Hotel, responded to this review

This was such a nice read. Your review is a great description of what we have here to offer our guests. I am very glad to read you will be returning.

Toronto, Canada
Reviewed 3 weeks ago

We had a lovely room and were welcomed not too badly even though there was confusion about the reservation. There was a noise and vibration problem with the heating unit on the roof which made it impossible for me to sleep. When I reported this to the front desk, they said they would investigate and get back to me. No...

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Thank RandyFromOntario
Jamie D, General Manager at Harbour House Hotel, responded to this review

Hello, and thank you for your review. This is certainly surprising to hear about my team in this nature. We are very well known for the best costumer service in town, so this is certainly going to be looked into .

Reviewed 4 weeks ago

It was great to check in after an afternoon performance at the Shaw and have a pre-dinner reception about 5pm And in the morning be served a fantastic breakfast, after having a wonderful sleep in an excellent room. Thank you ! W D Muirhead.

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Thank Don M
Cleveland, Ohio
Reviewed 4 weeks ago

My wife and I did an overnight completely on a whim. Booked the day before and actually got a room! The Vise Wine festival was just getting underway so we lucked out and so glad. This is a 31 room inn with evening wine and cheese social so be prepared to let your guard down and socialize with strangers for...

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2Thank Cochango
Jamie D, General Manager at Harbour House Hotel, responded to this review

Thank you for sending us a great review. We appreciate that your last minute mini getaway was so positive. Complimentary wine and cheese party and a free shuttle all around town continues to make us a guest favorite. Come back and see us again soon

Reviewed 5 weeks ago

My husband and I stayed several nights. Bikes were available for rent at the hotel with wonderful places to ride. Shopping and restaurants were only a short walk away. Breakfast was terrific. The staff was always ready to supply suggestions for restaurants or things to do. The evening reception felt like a gathering of friends. We'd definitely stay there again.

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Helpful?
Thank Sharon N
Jamie D, General Manager at Harbour House Hotel, responded to this review

Thank you for your review. It sounds like you thoroughly enjoyed your time with us. We are excited to know you will be a returning guest with us.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
With a design reminiscent of maritime life in the 1880's, Harbour House captures the essence of historic Niagara-on-the-Lake. Overlooking the Niagara River, Harbour House is within easy walking distance to the Shaw Festival theatres and many fine restaurants, shops and galleries. Our 31 guestrooms and suites feature king-size feather-top beds, whirlpool tubs, fireplaces and entertainment centres. Our tariffs include a European-style breakfast served in the conservatory. ... more   less 

Additional Information about Harbour House Hotel

Address: 85 Melville Street | Box 760, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Region: Canada > Ontario > Niagara-on-the-Lake
Price Range: $236 - $483 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Harbour House Hotel 4*
Number of rooms: 31
Reservation Options:
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Also Known As:
Harbour Hotel
Hotel Style:
#1 Romantic Hotel in Niagara-on-the-Lake
#1 Spa Hotel in Niagara-on-the-Lake
#1 Family Hotel in Niagara-on-the-Lake
#1 Luxury Hotel in Niagara-on-the-Lake
#7 Business Hotel in Niagara-on-the-Lake
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Questions & Answers

Here's what travellers have asked, with answers from Harbour House Hotel staff and other travellers.
11 questions
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Suffolk, UK
Toronto, Canada
11 days ago
25 days ago
Suffolk, UK

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Questions? Get answers from Harbour House Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take a shower early!”
 of 5 bubbles matttG8280TJ, 21 Feb 2017 | Read review
“So far, we've always had a good room.”
 of 5 bubbles rgwhitecan, 14 Feb 2017 | Read review
“We like to face the marina or the river. All rooms are great.”
 of 5 bubbles lswanekamp1, 11 Jan 2017 | Read review
“Ask for fireplace & Jacuzzi room....facing marina”
 of 5 bubbles pammt2015, 22 Dec 2016 | Read review
“Use their amazing shuttle service, and make sure to be there for their wine and cheese hour!”
 of 5 bubbles TiffanieC352, 1 Dec 2016 | Read review
5 of 5