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The Charles Hotel

Certificate of Excellence
05/06/2017 06/06/2017
1 room 2 adults 0 children
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The Charles Hotel
The Charles Hotel
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382 Reviews from our TripAdvisor Community

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Showing 378: English reviews
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Guelph, Canada
Reviewed 3 days ago NEW

The Charles has a New England old mansion/cottage feel. Room with period furnishings was comfortable not lavish. Bathroom reno nice. Large screened verandas off back rooms very pleasant. Patio dining; service was attentive; breakfast was fresh and delicious. Located within four blocks of central restaurant/shopping area and the lake and a 10 minute walk to the Shaw Festival. Pleasant stay....

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Thank Bfamilia
Newmarket, ON
Reviewed 5 days ago NEWvia mobile

Great location in the heart of Niagara on the Lake. All of the staff we encountered were extremely polite and courteous. The ambience of the hotel was spectacular. The room was very comfortable and clean. The bed was very comfortable and had everything you required. It was very well decorated with nice vintage pieces. I will most certainly return

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Thank Cheryl P
Rockwood, Canada
Reviewed 6 days ago NEWvia mobile

We stayed at The Charles with my parents while we toured some wineries. The hotel staff is well trained but the hotel needs work. It does have old world charm but it is in disrepair. We were in the Library room #9. It probably was in the servants quarters at some point in time. The floors in the room appear...

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Thank nancyzuc
London, Canada
Reviewed 2 weeks ago

Stayed in the Library Room for just one night (pity). I consider ourselves fortunate to have had the opportunity to stay here with a value rate from Travelzoo. Without it, I likely would have selected a less costly place. So glad we were able to experience the friendliness and comfort of the Charles. The staff are very helpful and engaging,...

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Thank Sluggo16
Pickering, Canada
Reviewed 3 weeks ago

This was our first time staying here and stayed for two nights in an incredible loft room.The chef prepared a little special treat in our room to celebrate our birthdays which was a very very nice treat. Great room with a king size bed. Had dinner at hobnob and the meal was excellent and service was the best. Would definately...

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Thank Sam C
Lacombe, Louisiana, United States
Reviewed 3 weeks ago via mobile

The hotel was absolutely wonderful. Staff was incredable. Adjusted menu items to accommodate special diet request. Always more than pleasant. Can't say enough good things about the whole experience there. Close for walking everywhere around the beautiful town. Definitely check out the Irish Harp restaurant and pub while in Niagara on the Lake.

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Thank Allan B
Guelph, Canada
Reviewed 4 weeks ago

My husband and I spent one night at the Charles Inn for his birthday. It is a beautiful old inn. The room was great with a king size bed; very clean and comfortable. The bathroom had a jet tub and a rain shower but was a bit small and, if you have knee problem like I do, you might have...

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Thank Martine M
Toronto, Canada
Reviewed 15 April 2017 via mobile

This hotel is not my style however it might still be yours. I found it to be too old world charm for my liking. Small interior and felt too in closed in tight space. Service was friendly among everyone working here. They have free shuttle service to area sights. Free parking.

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Thank FirstClass001
Bryn Mawr
Reviewed 12 April 2017

My wife and I have stayed at the Charles many times over many years. Our most recent stay, this past weekend, was a very sad disappointment. The staff, as always, were wonderful. The building, however, is being allowed to fall apart. This is a beautiful old building in a wonderful location. It deserves to be treated a whole lot better....

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Thank Allen J
Buffalo, New York
Reviewed 1 April 2017

We have stayed here for several years for the Niagara region's Cuvee wine weekend and did so last week once again.Though it is under new ownership, thankfully little has changed in the inn.It is still a very tranquil place to relax or have a quiet, yet delicious meal.The rooms are lovely-we recently stayed in the Poppy Room which had a...

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Thank cycle-ed

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05/06/2017 06/06/2017
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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
Official Description (provided by the hotel)
From the moment that you walk through the door, you will know that this 1832 Inn is truly a special place. This luxurious Manor House offers 4-diamond accommodation and dining. Many of the rooms have wood burning or gas fireplaces; glass enclosed rain-head showers or jet-air tubs and private verandahs to enjoy the view of the golf course, main street or Lake Ontario. ... more   less 

Additional Information about The Charles Hotel

Address: 209 Queen Street | Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Region: Canada > Ontario > Niagara-on-the-Lake
Price Range: $222 - $395 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Charles Hotel 4*
Number of rooms: 12
Reservation Options:
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Also Known As:
The Charles Hotel Niagara-On-The-Lake
Hotel Style:
#6 Romantic Hotel in Niagara-on-the-Lake
#8 Luxury Hotel in Niagara-on-the-Lake
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Questions & Answers

Here's what travellers have asked, with answers from The Charles Hotel staff and other travellers.
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Toronto, Canada

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 102 was gloomy/dark but okay since we were out most of the time.”
Bfamilia, 24 May 2017 | Read review
“Libary room is very nice”
Sluggo16, 9 May 2017 | Read review
“The jet tub/shower combination was difficult to get in and out of. If you have knee/mobility problems, ask for a walk-in shower.”
MartineM368, 24 Apr 2017 | Read review
“Wait until they renovate/repair”
892allenj, 12 Apr 2017 | Read review
“Veranda Room was the old kitchen and overlooks the park. 1st floor so some noise from people coming and going to the parking lot.”
michelemP7795IB, 24 Feb 2017 | Read review
5 of 5
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* /night
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PricelineUS$167
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*Disclaimer
Prices are for 1 room, 2 adults
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