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The Charles Hotel

Booking.comUS$167*
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Certificate of Excellence
05/06/2017 06/06/2017
1 room 2 adults 0 children
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The Charles Hotel
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382 Reviews from our TripAdvisor Community

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Showing 378: English reviews
Oakville, Canada
Reviewed 26 October 2016

We read about The Charles recently and decided to spend a night, Excellent. Well appointed rooms, lovingly updated in an 1832 mansion. Staff were all friendly and helpful and the breakfast was perfect.

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Helpful?
Thank Mike D
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Hello Mike D, I appreciate you taking the time to share you experience here. Our team work very hard each day to provide only the best customer service and I'm happy to know that your experience was no different. I hope we will have the opportunity to have you as our guest again soon.

Cleveland, Ohio
Reviewed 22 October 2016

My wife and I could not be happier with our time in Niagara-on-the-Lake and The Charles Hotel. In fact, we decided to extend our stay one day longer. Upon arriving at The Charles the grounds were beautiful and parking was easy. Kyle at the front desk was very nice and professional. We are not the type of couple to boast...

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Helpful?
1Thank markwmcclain
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you so much for taking the time to leave such a lovely review of your time with us. I'm thrilled that we were able help you celebrate your honeymoon and that you joined us for an extended stay! We aim to provide the best customer service in town and nothing makes me happier then knowing we hit our mark....

Toronto, Canada
Reviewed 19 October 2016

Manager Kyle found us a great deal on a room accompanied by an excellent dinner. Highly recommended. Great location in Niagara on the Lake. We found the hotel by way of a recommendation from a local winery.

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Thank 1,600
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Hi there 1600, I really appreciate you taking the time to leave your kind comments. It was a pleasure having you stay with us and I'm thrilled that you enjoyed your dinner as much as your overnight stay. We look forward to having you back with us again soon and wish you all the best until then.

Beaconsfield, Canada
Reviewed 1 October 2016 via mobile

The hotel is situated in a house built in 1832. But the novelty of staying in an old place was soon replaced with angst. It was a very tired hotel in need of re painting, some carpets were frayed at the edges, and the door to the parking lot could only be kept open by wedging a rock in it...

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Helpful?
Thank SteveNorris42
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for taking the time to provide us with your feedback. We are excited about renovations that we have planned for the new year. Being a heritage building it takes longer to plan and organize; but just as exciting. The Charles is a smaller special place to stay with all the exotic feeling that old Niagara on the Lake...

Glasgow
Reviewed 26 September 2016 via mobile

We had dinner here during our stay in the area. The food was well prepared, presented and cooked to our exact requirements. The service was very discrete. We sat on the veranda overlooking the golf course which added to the experience. Would certainly return.

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Helpful?
Thank NeilstonTravellers32
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for taking the time the write a review. I'm very happy to see how much you enjoyed your meal and the professional service that we are known for. The back outdoor verandah is beautiful in the summer and it's great to see that you were able to take advantage of the space. We look forward to your return...

Gloucester, United Kingdom
Reviewed 26 September 2016 via mobile

What a shame this hotel actually allocate this room to anyone!!! We had booked a Queen Petite but we really hadn't expected such a disgracefully small and badly equipped accommodation. Other hotel reviews sound fine but we had Room 11 or otherwise called Apple Room. Beware don't book this room it was dreadful!! In fact it is probably the worst...

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Helpful?
Thank 64holidaygirl
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for taking the time to submit a review. I apologize you were not pleased with the size of your room. We actually have multiple requests for that room regularly, but we also have larger rooms for those who require more room (prices would vary). The room in question is being re-designed this winter and that painting will no...

Toronto, Canada
Reviewed 26 September 2016

As long-suffering Canadians with our long winters and short summers we love to eat outside whenever we are given the chance. Truth to tell we all know, deep in our psyche, that we will eating inside all too soon and for far too long as we hunker down for yet another winter. Thus, when asked whether we would prefer to...

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Helpful?
Thank Lakesider75
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for taking the time to submit a review. I was surprised to hear my porch area was not sparkling and ready for service at your time of arrival. The staff do it daily and, only with inclement weather does it gets passed onto the next day (can't have my team out in the rain or cold) nevertheless it...

Amersham, United Kingdom
Reviewed 16 September 2016

We booked the Charles Hotel at the end of a 2 week tour through Ontario. It is just lovely, and the staff make it even more special. Nothing is too much trouble for them and they are all totally professional. The rooms are luxurious and we also had a balcony with seating. A great place to sit and read overlooking...

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Helpful?
Thank Gill H
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Hello Gill H, I'm very happy to hear you were able to end your trip on such a high note! It's great that you were able to take advantage of the guest verandah which is part of the Richardson Room, you're spot-on that it is a great place to sit and relax with a good book and nice glass of...

Guelph, Canada
Reviewed 15 September 2016

Three high school friends (graduating in 1969!!) got together to see 3 plays in Niagara-On-The-Lake. We chose The Charles Hotel for our overnight adventure. Our room was great and had a little balcony off of it. The hotel was within walking distance to everything and this was convenient because we left our vehicles in The Charles Hotel parking lot and...

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Helpful?
Thank JudithGray123
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for the lovely review JudithGray123! It makes us all very happy to know that you enjoyed everything about your stay, it sounds like you and your friends had a wonderful reunion together and I'm thrilled that you spent here. I will be sure to pass your kind comments along to our Food & Beverage Manager and Executive Chef....

Calgary, Canada
Reviewed 1 September 2016

we spent only one night at the Charles Inn last week. There was an issue with our air conditioning the night we arrived, we were told breakfast the next day would be on the house. Sure enough, no mention had to be made to the staff after breakfast as the night staff had obviously communicated this to the following day...

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Helpful?
Thank barbaraayoub
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Hello barbaraayoub, thank you so much for the lovely review of your stay at the Charles Hotel! Our entire team takes great pride in this historic property and the professional yet warm service we strive to provide to each guest. I'm glad that you enjoyed your breakfast and that you had such a wonderful experience with us. I hope that...

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05/06/2017 06/06/2017
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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
Official Description (provided by the hotel)
From the moment that you walk through the door, you will know that this 1832 Inn is truly a special place. This luxurious Manor House offers 4-diamond accommodation and dining. Many of the rooms have wood burning or gas fireplaces; glass enclosed rain-head showers or jet-air tubs and private verandahs to enjoy the view of the golf course, main street or Lake Ontario. ... more   less 

Additional Information about The Charles Hotel

Address: 209 Queen Street | Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Region: Canada > Ontario > Niagara-on-the-Lake
Price Range: $222 - $395 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Charles Hotel 4*
Number of rooms: 12
Reservation Options:
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Also Known As:
The Charles Hotel Niagara-On-The-Lake
Hotel Style:
#6 Romantic Hotel in Niagara-on-the-Lake
#8 Luxury Hotel in Niagara-on-the-Lake
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Questions & Answers

Here's what travellers have asked, with answers from The Charles Hotel staff and other travellers.
1 question
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Toronto, Canada

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Questions? Get answers from The Charles Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 102 was gloomy/dark but okay since we were out most of the time.”
Bfamilia, 24 May 2017 | Read review
“Libary room is very nice”
Sluggo16, 9 May 2017 | Read review
“The jet tub/shower combination was difficult to get in and out of. If you have knee/mobility problems, ask for a walk-in shower.”
MartineM368, 24 Apr 2017 | Read review
“Wait until they renovate/repair”
892allenj, 12 Apr 2017 | Read review
“Veranda Room was the old kitchen and overlooks the park. 1st floor so some noise from people coming and going to the parking lot.”
michelemP7795IB, 24 Feb 2017 | Read review
5 of 5
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US$167* /night
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TripAdvisorUS$167
PricelineUS$167
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Prices are for 1 room, 2 adults
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