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Hilton Garden Inn Niagara-on-the-Lake

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Traveller (124)
Room & Suite (189)
Dining (19)
Overview
  • Excellent49%
  • Very good37%
  • Average11%
  • Poor2%
  • Terrible1%
Travellers talk about
“outlet mall”(105 reviews)
“tim hortons”(35 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star accommodation
All hotel details
Additional information
Offers from Hilton Garden Inn Niagara-on-the-Lake
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Niagara-on-the-Lake
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,492)
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1,452 results
Traveller rating
673
546
166
41
26
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Time of year
LanguageEnglish
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673
546
166
41
26
Show reviews that mention
All reviewsoutlet mallfridge and microwavetim hortonsnice hotelminute driveeasy accessfront desk staffbreakfast buffetconvenient locationpool and hot tubwine countrycoffee makershaw festivalwine tourqewfallshgi
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1 - 5 of 1,452 reviews
Reviewed 2 days ago

Worst experience with a hotel chain ever! Trying to stay at the Hotel Garden Inn has been an incredible nightmare and I wasn’t even able to stay here. I called in to book a room for a wedding at the end of July this year...More

Thank kenneth n
Response from Heather H, General Manager at Hilton Garden Inn Niagara-on-the-LakeResponded yesterday

Good morning and thank you for your feedback. I fully understand your frustration and disappointment with your attempt to stay at the Hilton Garden Inn. I am not familiar with your reservation and I would like to connect by phone so that I determine what...More

Hotel's Favourite
Reviewed 6 June 2018

My wife and I were not happy when we realized we'd booked this hotel which we understood to be in Niagara-on-the-Lake town and not a twenty minute drive to the centre of town. It was too late to cancel our registration so we reluctantly stayed...More

3  Thank Traveller200247
Response from Leea S, Manager at Hilton Garden Inn Niagara-on-the-LakeResponded 21 June 2018

Dear Traveller200247, We would like to thank you for the kind words regarding your stay at the Hilton Garden Inn. We appreciate your feedback and value your business. I am happy to hear that you had a wonderful stay. Our central location makes it very...More

Reviewed 4 days ago

We are on August 1st 2018 for 5 nights the Hotel and Staff were excellent. The location was not good for us as we were using public transport and it was a 25 minute walk over a busy freeway to the nearest bus stop however...More

Thank Anne M
Reviewed 1 week ago via mobile

We stayed at this hotel for two nights and it is just okay in my opinion. Room was clean and beds are very comfortable. I don’t like the sliding bathroom door. It is very poorly constructed and provides little privacy when sharing a room with...More

Thank Susan A
Response from Heather H, General Manager at Hilton Garden Inn Niagara-on-the-LakeResponded 1 week ago

Good afternoon Susan, Thank you for your recent stay at our property and taking the time to provide your feedback. We have recently renovated our hotel to the Hilton design standard. We are sorry that you did not like the openness of the closet space...More

Reviewed 1 week ago

The restaurant is overpriced for supper. The breakfast plan is well worth it if you pay for it in advanced. The room is very nice and clean but the mattress is below par. The fitness center and pool area are excellent. The staff was courteous...More

Review collected in partnership with Hilton Garden Inn
Thank S K
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free Parking
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$125 - US$299 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Niagara-on-the-Lake
#5 Business Hotel in Niagara-on-the-Lake
#11 Romantic Hotel in Niagara-on-the-Lake
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$125 - US$299 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Niagara-on-the-Lake
#5 Business Hotel in Niagara-on-the-Lake
#11 Romantic Hotel in Niagara-on-the-Lake
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (124)
Room & Suite (189)
Dining (19)
Pool & Beach (4)
Amenities (22)
Business Centre & Event Rooms (9)
Questions & Answers
Ask a question
MelandClay
23 May 2018|
AnswerShow all 2 answers
Response from hotelhopper1985 | Reviewed this property |
No not that I know of. You could always contact the hotel for more details. When I stayed here I had some events that was locally near the hotel and used my own car to get around so I did not use any shuttle service. Let me... More
0
Votes
VeraVera7
12 July 2017|
AnswerShow all 2 answers
Response from | Reviewed this property |
Sorry but I don't really know as we hired a car. I'm sure we saw buses and taxis though.
0
Votes
Room Tips
"We stayed on the 2nd floor"
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"very quiet and clean"
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"5 floors. We were on top and liked it."
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"It seems like a long way from downtown Niagara-on-the-Lake but it isn't. Great location and easy to get..."
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