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Hilton Garden Inn Niagara-on-the-Lake

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1,178 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Niagara-on-the-Lake
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Showing 1,148: English reviews
Reviewed 28 March 2016

A good value for the money convenient to the wineries of Niagara-on-the-Lake. The hotel was nicely furnished, rooms were clean and comfortable. The best thing about this hotel was the courteous and helpful staff! It is obvious their mission is to make sure every traveler's needs are met! Thanks!

Review collected in partnership with Hilton Garden Inn
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Helpful?
1Thank M3123ABvictoriag
Heather H, General Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the staff both courteous and helpful. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

Reviewed 28 March 2016 via mobile

Decent hotel. Nothing spectacular but it was clean and simple and beds were average level of comfort. It was very convenient to the vineyard wedding we were attending and to the luxury outlet mall. Very easy to get to from the highway. Hilton is always a safe bet.

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Helpful?
Thank Alysha_K_R
Leea S, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this review

Dear Alysha_K_R, Thank you for your Trip Advisor Review. We really appreciate your feedback as we are continually looking for ways to improve our guests experience. Please don't hesitate to contact me if I can be of any assistance to you in the future! With Kind Regards, Leea e. leea.sawyer@Hilton.com

Mississauga, Canada
Reviewed 27 March 2016

While facilities are good to excellent would not stay again unless the Destination Fee is removed. Would not lower myself to argue it. Just don't stay again. Staff was extremely helpful. Hotel was hosting hockey team (s) yet the staff ensured peace for other guests.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Anthony M
Rocky River
Reviewed 25 March 2016

Everything was great - this is the second time staying there. Great location for visiting the surrounding winery's. We will be going back up to this area again in the Fall after the tourist season and staying at the same hotel.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Steven T
Leea S, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this review

Dear Steven, Thank you for your excellent review. I am very happy to hear everything was great with your recent stay. We look forward to welcoming you back this fall! In the meantime if you need anything please feel free to reach out to me directly and I will be more than happy to help in any way possible. Thanks...

Rochester, New York
Reviewed 24 March 2016

We were passing by and decided to just walk in and see if they had a room for the night. They did! And we are pleased that they did. The room was very clean, decorated appropriately, and very comfortable. The price was very reasonable but it is not exactly the prime season for tourists in this town. We were pleased...

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Helpful?
Thank Raggs99
Heather H, General Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this review

Thank you for taking the time to complete a review on your stay with us and so glad that you found our hotel to your liking. We are in a great location for the wineries, Niagara on the Lake, the outlet shopping and Niagara Falls. We do get busy in the summer, so always suggest having a reservation. Our chef...

Reviewed 21 March 2016 via mobile

The hotel was as expected, clean and staff very friendly. Free WiFi in our room with a fridge and microwave. We rented a room with a jacuzzi tub, was a nice touch. Beds adjustable for comfort but not the best. The restaurant for breakfast was a little odd, cold foods set out and you order the hot food from the...

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Helpful?
Thank Motorbragg
Reviewed 20 March 2016

Nice Restaurant and Bar. Sheri was amazing. Just one problem was charged twice for the room. My advice would be to call the hotel directly to book instead of going through on of the web site companies.

Review collected in partnership with Hilton Garden Inn
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Thank elizabethwV9513HT
cobourg ontario
Reviewed 19 March 2016

Definitely stay here again. A good location, nice salt water pool. Hot tub which is nice. Breakfast a little pricey but dont need to eat there. Lots of places around to eat. very near (3 minutes) to outlet mall.

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1Thank lovetogarden46
ontario
Reviewed 19 March 2016

I enjoyed staying here. This location was slightly away from the noise and the area is serene. The pool and hot tub were also good to stay in and the beds were comfortable. Would stay here again in the future.

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Helpful?
2Thank Rich_Roma
Ontario
Reviewed 15 March 2016

I travel a lot and believe that people want to know the basics first so: Convenient location 10/10 Ease of access 10/10 Staff 10/10 Size of room 10/10 Cleanliness 10/10 Noise level 10/10 Quality of linens 10/10 Size of bathroom 9/10 Water temp and pressure 10/10 Toiletries 10/10 Comfort of bed 10/10 Speed of Internet 10/10 Would I stay here...

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Helpful?
1Thank Helper_One
Leea S, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this review

Good Morning Helper_One, Thank you for reviewing our property on Trip Advisor! Your feedback and comments really made my day. I truly appreciate you taking the time to share your experience and am very glad that you found our guest rooms to your liking. I look forward to welcoming you back soon! Hopefully next time you will have a chance...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
The five storey hotel nestled in park like sating and less than 15 minutes either from Niagara Falls or Niagara-on-the-Lake features 118 spacious guestroom: 43 King rooms, 63 Queen rooms with two QQ beds, 11 Deluxe Jacuzzi Suites, which includes plenty of amenities such as: The Sweet Dreams Bed Experience, Luxurious linens and duvets and the remarkable Garden Sleep System adjustable bed, fridge, microwave and coffeemaker, 37” LCD High Definition Digital flat screen TV with on-demand movies and video games, complimentary wired & wireless high-speed Internet access, Ergonomic Herman Miller Mirra Chair, Secure PrinterON remote printing, two dual line telephone and MP3clock radio and iron/ironing board. Complimentary 24 hours Business Centre, Complimentary “to go” morning Coffee or Tea. We also offer a 24 hour Pavilion Pantry for snacks and microwavable meals, coin laundry service and complimentary parking and Electric vehicle charging station FREE of charge to our guest.Recreation Facility: Fitness centre with the latest in equipment by PRECOR, indoor heated pool and invigorated whirlpool and outdoor patio. For your dining pleasure The Great North American Grill – Restaurant, which offer Mediterranean & American cuisine and featuring made to order eggs and other delicious items, a hearty lunch and dinner specialties daily prepared by our talented Chef. Prime Rib Special every Friday & Saturday night. We can accommodate in our Garden View Ballroom conferences, dinner parties or weddings up to 220 persons with outdoor Gazebo for Wedding Ceremonies.Welcome to the HILTON GARDEN INN, Niagara-on-the-Lake and great Canadian Wine Region, Art Galleries, Golf & Journey back in time-relive the War of 1812 , “the Prettiest Town in Canada” please come and Witness History. ... more   less 

Additional Information about Hilton Garden Inn Niagara-on-the-Lake

Address: 500 York Road, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Region: Canada > Ontario > Niagara-on-the-Lake
Price Range: $123 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Niagara-on-the-Lake 3*
Number of rooms: 118
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Priceline, Travelocity, Hotels.com and TripOnline SA so you can book your Hilton Garden Inn Niagara-on-the-Lake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Niagara-On-The-Lake Hotel Niagara-On-The-Lake
Hilton Niagara-On-The-Lake
Niagara-On-The-Lake Hilton
Hotel Style:
#5 Business Hotel in Niagara-on-the-Lake
#9 Family Hotel in Niagara-on-the-Lake
#11 Romantic Hotel in Niagara-on-the-Lake
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Niagara-on-the-Lake staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Niagara-on-the-Lake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“North side rooms overlook a wooded area”
 of 5 bubbles homeandawaygames, 12 Jan 2017 | Read review
“do electronic check in before the visit”
 of 5 bubbles 80uncleted, 30 Nov 2016 | Read review
“Generally quiet. I always prefer to be on higher floors, away from traffic streets/roads”
 of 5 bubbles Mary1919, 14 Nov 2016 | Read review
“Rooms facing the back are quieter”
 of 5 bubbles SueChef20, 24 Oct 2016 | Read review
“Watch out for the odd numbered rooms that overlook the air conditioners”
 of 5 bubbles PatsyCanuck, 15 Oct 2016 | Read review
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