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Hilton Garden Inn Niagara-on-the-Lake

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1,160 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Niagara-on-the-Lake
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Showing 1,130: English reviews
Hamburg, United States
Reviewed 9 February 2016

Staff was fine. Check in was easy. We have stayed at the hotel before and it had been great. This time, the adjustable bed was not adjustable at all. We were on the ground floor at the end and the room was extremely loud. It made sleeping extremely difficult. The room next door would run the water and it sounded...

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Helpful?
1Thank Kelly M
Heather H, General Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. At any time during...

Toronto, Canada
Reviewed 9 February 2016

We arrived on a Friday night after work. We checked in through the app and we were greeted with a room key in no time! Very friendly and efficient staff. We received a call from reception asking if everything was OK about our room. We picked the top floor, facing the woods behind. The room was at the end of...

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Helpful?
1Thank 2travelhonies
Heather H, General Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the hotel relaxing and to your liking. we are working on making some adjustment to our TV channel line up and will be updating our guide shortly. I am sorry for any inconvenience. We look forward to welcoming you back to our hotel...

Dundas, Ontario, Canada
Reviewed 9 February 2016

we stayed for the weekend on feb 5th and 6th for our grandson's hockey tournament. what a great hotel. the rooms are spotless and is the whole hotel. the staff are very friendly. we would definately recommend this hotel to anyone.

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Helpful?
1Thank Jean Q
Reviewed 3 February 2016

The entrance of this hotel sets the tone for a relaxing stay. Huge windows,glowing fireplace, soft music, and couples chatting at open restaurant/bar area make you feel at home. As in our previous visits, the staff greats you with smiles and prompt attention. The rooms are comfortable and contain everything you need, including a coffee maker, microwave and fridge. Be...

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Thank Robbie G
Detroit, United States
Reviewed 3 February 2016

Great Hotel, very clean!! I loved the view from my second floor room. There ware places to eat, and Niagara Falls is just around the corner. I will return in the summer, so that I can visit the wineries and possibly City of Niagara-on-the-lake.

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Helpful?
Thank Mahfuzul I
Heather H, General Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the hotel clean and the view from your room to your liking. We are lucky to be surrounded by so many wineries and the beautiful Niagara river with all of its history. Well worth a visit any time of year! We look forward...

Niagara on the Lake, Canada
Reviewed 2 February 2016

The hotel experience at the HG Inn in Niagara on the Lake exceeded our expectations. As an event production company who accommodates our staff in many hotels on many weekends of the year, we always enjoy our time at Hilton Garden Inns. The staff at this property were excellent and went above and beyond to exceed our needs. We have...

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Thank Doug M
Williamsville, United States
Reviewed 2 February 2016

We spent three nights here to celebrate our anniversary, and we couldn't have enjoyed our stay more! Our room was spotless, beautifully-appointed, and the whirlpool tub was nice to relax in! The fitness center was well-equipped and clean. The indoor pool was great, as was the super-relaxing spa (and lots of fresh towels were neatly folded and waiting when you...

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Thank Robert K
Barrie, Canada
Reviewed 28 January 2016

Always stay at Hilton hotels whenever we travel because you really cannot go wrong with any of them. This one was no exception. Friendly staff, warm comfortable room, the most amazing bed, pillows are soft so I bring my, furniture was nice and plenty of hot water. There was a bus load of hockey teens but you wouldn't they were...

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Helpful?
Thank Daryl B
Heather H, General Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this review

We are so glad that you enjoyed your stay with us. We appreciate your feedback and look forward to your return. Regards, Heather Howkins General Manager

N.D.I.P., Canada
Reviewed 25 January 2016

Great hotel! Stay there quite often for business. Location: you are a good 10 minuted out of town, so if you are going site-seeing, you need to have a car...food is great, the bartenders are friendly and keep the conversations going.

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Thank Romas S
Reviewed 22 January 2016

Very nice room. Bed can be customized for comfort-hadn't realized until next morning. Great breakfast, though no voucher offered for HHonours members. The location is good for Niagara-on-the-lake and St. Catharines.

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Helpful?
Thank Shireen C

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
The five storey hotel nestled in park like sating and less than 15 minutes either from Niagara Falls or Niagara-on-the-Lake features 118 spacious guestroom: 43 King rooms, 63 Queen rooms with two QQ beds, 11 Deluxe Jacuzzi Suites, which includes plenty of amenities such as: The Sweet Dreams Bed Experience, Luxurious linens and duvets and the remarkable Garden Sleep System adjustable bed, fridge, microwave and coffeemaker, 37” LCD High Definition Digital flat screen TV with on-demand movies and video games, complimentary wired & wireless high-speed Internet access, Ergonomic Herman Miller Mirra Chair, Secure PrinterON remote printing, two dual line telephone and MP3clock radio and iron/ironing board. Complimentary 24 hours Business Centre, Complimentary “to go” morning Coffee or Tea. We also offer a 24 hour Pavilion Pantry for snacks and microwavable meals, coin laundry service and complimentary parking and Electric vehicle charging station FREE of charge to our guest.Recreation Facility: Fitness centre with the latest in equipment by PRECOR, indoor heated pool and invigorated whirlpool and outdoor patio. For your dining pleasure The Great North American Grill – Restaurant, which offer Mediterranean & American cuisine and featuring made to order eggs and other delicious items, a hearty lunch and dinner specialties daily prepared by our talented Chef. Prime Rib Special every Friday & Saturday night. We can accommodate in our Garden View Ballroom conferences, dinner parties or weddings up to 220 persons with outdoor Gazebo for Wedding Ceremonies.Welcome to the HILTON GARDEN INN, Niagara-on-the-Lake and great Canadian Wine Region, Art Galleries, Golf & Journey back in time-relive the War of 1812 , “the Prettiest Town in Canada” please come and Witness History. ... more   less 

Additional Information about Hilton Garden Inn Niagara-on-the-Lake

Address: 500 York Road, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Region: Canada > Ontario > Niagara-on-the-Lake
Price Range: $122 - $274 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Niagara-on-the-Lake 3*
Number of rooms: 118
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Expedia, Booking.com, Hotels.com, Priceline, Travelocity, Cancelon, Orbitz and Odigeo so you can book your Hilton Garden Inn Niagara-on-the-Lake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Niagara-On-The-Lake Hotel Niagara-On-The-Lake
Hilton Niagara-On-The-Lake
Niagara-On-The-Lake Hilton
Hotel Style:
#5 Business Hotel in Niagara-on-the-Lake
#9 Family Hotel in Niagara-on-the-Lake
#11 Romantic Hotel in Niagara-on-the-Lake
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Niagara-on-the-Lake staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Niagara-on-the-Lake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“do electronic check in before the visit”
 of 5 bubbles 80uncleted, 30 Nov 2016 | Read review
“Generally quiet. I always prefer to be on higher floors, away from traffic streets/roads”
 of 5 bubbles Mary1919, 14 Nov 2016 | Read review
“Rooms facing the back are quieter”
 of 5 bubbles SueChef20, 24 Oct 2016 | Read review
“Watch out for the odd numbered rooms that overlook the air conditioners”
 of 5 bubbles PatsyCanuck, 15 Oct 2016 | Read review
“Chose a room at the back of the hotel which is away from highway and overlooking the woods”
 of 5 bubbles MrCliff, 6 Oct 2016 | Read review
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