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Hilton Garden Inn Ottawa Downtown

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361 Queen Street, Ottawa, Ontario K1R 0C7 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (70)
Room & Suite (72)
Dining (23)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Garden Inn Ottawa Downtown
Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#48 of 79 hotels in Ottawa
Location
Cleanliness
Service
Value
Travellers' Choice
The Hilton Garden Inn Ottawa Downtown hotel, conveniently situated in downtown Ottawa with easy access to many points of interest including festival venues, Parliament Hill, ByWard Market, Canada War Museum and much more. Enjoy a range of thoughtful amenities during your stay with all stylish guest room featuring mini-fridge, microwave, wired & wireless high speed internet access and large 47" flat screen TV. Additional features include a complimentary fitness center, heated indoor pool, evening room service and a 24-hour Pavilion Pantry® for snack items and sundries. Grab a delicious breakfast, lunch or dinner and a crafted cocktail or local beer at Tulip restaurant and lounge.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Patio
Kids stay free
Children's television networks
Car park
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Wine / champagne
Vending machine
Children Activities (Kid / Family Friendly)
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Convenience store
Currency exchange
Non-smoking hotel
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Seating area
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French
Hotel links
Special Offer:Price Match Guarantee
146Reviews4Q+A7Room tips
Traveller rating
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Popular mentions
Daydream784733 wrote a review Jul 2021
1 contribution
I was charged over $30 for a movie, but never watched any movies during my one night stay. Called the hotel and they refuse to take this off my bill. This made this the most expensive stay i have had in Ottawa. If you stay in this hotel, make sure you check your bill at the front desk before leaving, to ensure they do not add any bogus charges to your account. I have stayed in several other airport hotels in Ottawa with absolutely no issues, so would not recommend staying at this hotel based on my negative experience.
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Date of stay: July 2021
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Response from Sunny Finnell, Marketing at Hilton Garden Inn Ottawa Downtown
Responded 4 days ago
Dear Daydream784733, Thank you for staying with us and taking time to leave feedback. We try to be as transparent as possible regarding our charges and provide a detailed folio upon departure. I regret any confusion. We appreciate your feedback as it heightens our awareness in this area. Sincerely, Wayne Day General Manager
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Gaurav S wrote a review Jul 2021
New Delhi, India127 contributions22 helpful votes
Hotel's Favourite
Felt very cosy Everything is just perfect From check in to check out Room was super clean and cosy .. Breakfast was good and well managed Qty was amazing…. All COVID protocols well managed. Location is good.. walking distance to all the attractions.
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Review collected in partnership with Hilton Garden Inn
Date of stay: July 2021
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Response from Sunny Finnell, Marketing at Hilton Garden Inn Ottawa Downtown
Responded 3 weeks ago
Dear Z4697XRgauravs, I am thrilled to see that we provided you with an exceptional stay from start to finish. We take a great deal of pride in offering the best service and accommodations in the Ottawa area and we appreciate you taking notice. On behalf of the entire staff here at our Hilton Garden Inn, thank you for your business, and please visit again soon. Best, Wayne Day General Manager
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Jeff H wrote a review Jul 2021
Toronto, Canada149 contributions49 helpful votes
The hotel is very, very well situated, nearby many of the touristy areas of Ottawa and nearby the Quebec border as well. The hotel itself was clean, the staff very friendly, especially given these trying times with COVID where it's not easy for anyone, be it the hotel staff or travellers. The room itself was clean, large, though it did have a large amount of unusable space given the size of the room. A different layout probably would have given the room an even better sense of just how much space you had. The view of the river was wonderful and there were nearby restaurants open as well. The reason I'm giving the hotel an 'average' instead of 'very good' rating is because much of the area is under construction. While that's certainly not the fault of the hotel, it led to first the difficulty in finding the hotel with all the construction going on. Secondly (and arguably more importantly), the vehicle being driven was an SUV and apparently the attached underground garage could not accommodate the SUV. (Construction? Height? I'm not sure). The printed piece of paper with directions were confusing at best and after driving around in circles for awhile, the 'oversize' parking lot was finally located: a semi-paved patch of land stuck between a bunch of construction sites. The parking lot was barely that and barely marked as such. It was nearby the hotel, but it left a bad taste in my mouth having to park along a relatively dirty (due to the site construction) area and having to walk to the hotel with my bags.
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Date of stay: March 2021
Location
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Response from Sunny Finnell, Marketing at Hilton Garden Inn Ottawa Downtown
Responded 3 weeks ago
Dear Jeff H, We aim to impress, so I'm sorry that certain factors out of our control made your visit an average one. Your comments, which highlight some of our successes as well as areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Wayne Day General Manager
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dejdammii wrote a review Jul 2021
1 contribution
My stay was good, room was clean and comfortable but a bit small, bathroom was not extremely clean and the breakfast was bad. But the location and view was perfect. Staffs were very nice and helpful. Overall
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Review collected in partnership with Hilton Garden Inn
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
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Response from General Manager, Marketing at Hilton Garden Inn Ottawa Downtown
Responded 4 weeks ago
Dear dejdammii, Thanks for your time in reviewing your experience. It’s encouraging to know you enjoyed your stay. Your recommendation is appreciated; our associates work hard to provide a pleasant stay. We hope to host you again on a return visit. Best, Wayne Day General Manager
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Hadilfares wrote a review Jun 2021
Calgary, Canada1 contribution
Everything was great and you feel like home and the staff were so kind and happy and smiling all day we just want to thank you 🙏 my son and I felt happy he loved the food and specially the breakfast and dinner everything was clean and tidy .
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Review collected in partnership with Hilton Garden Inn
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Helpful
Share
Response from General Manager, Marketing at Hilton Garden Inn Ottawa Downtown
Responded 14 Jun 2021
Dear Hadilfares, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments regarding our amenities, but more importantly, our staff. Each member of our team strives daily to provide positive guest experiences so it is great that we accomplished our goal. Thank you for taking the time to share your review. Best, Wayne Day General Manager
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PRICE RANGE
US$106 - US$163 (Based on Average Rates for a Standard Room)
LOCATION
CanadaOntarioOttawa
NUMBER OF ROOMS
175
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Frequently Asked Questions about Hilton Garden Inn Ottawa Downtown
Which popular attractions are close to Hilton Garden Inn Ottawa Downtown?
Nearby attractions include Supreme Court of Canada (0.4 km), Bank of Canada Museum (0.5 km), and St Andrew's Church (0.3 km).
What are some of the property amenities at Hilton Garden Inn Ottawa Downtown?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hilton Garden Inn Ottawa Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Ottawa Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Garden Inn Ottawa Downtown?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Hilton Garden Inn Ottawa Downtown?
Conveniently located restaurants include Bâton Rouge Steakhouse & Bar, Gooney's Sandwich Works, and Spin Kitchen and Bar.
Are there opportunities to exercise at Hilton Garden Inn Ottawa Downtown?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Hilton Garden Inn Ottawa Downtown located near the city centre?
Yes, it is 0.9 km away from the centre of Ottawa.
Are any cleaning services offered at Hilton Garden Inn Ottawa Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Garden Inn Ottawa Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Garden Inn Ottawa Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.