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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#10 of 81 hotels in Ottawa
Location
Cleanliness
Service
Value
Travellers' Choice
Homewood Suites Ottawa Downtown is an all-suite hotel with an ideal location in the heart of downtown Ottawa close to Parliament Hill, Canada's War Museum and much more. Our ideal location just steps from The Lyon Subway Stop makes getting around Ottawa a breeze. Settle into a spacious suite featuring a fully equipped kitchen including a full-sized refrigerator, microwave, stove top and dishwasher. Each morning, enjoy a complimentary hot buffet breakfast. The suite life is perfect for extended stays. Maintain a healthy lifestyle on the road with our heated indoor pool and extensive fitness center. 4,715 sq. ft of meeting flexible meeting space. Hold your next meeting or event with us and let our expert event planners help make it a success.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Patio
Kids stay free
Children's television networks
Parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Wine / champagne
Children Activities (Kid / Family Friendly)
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Dining area
Housekeeping
Room service
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Stovetop
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
City View
Languages Spoken
English, French
Location
90Good for walkers
Grade: 90 out of 100
52Restaurantswithin 0.5 km
15Attractionswithin 0.5 km
Contact
361 Queen Street, Ottawa, Ontario K1R 0C7 Canada
Getting there
Car HireSee all Ottawa car hire
301Reviews8Q+A22Room tips
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We stayed in Ottawa with a group in January. The stay overall was pretty nice. Hotel was quiet and very clean. Ample lighting and outlets in the rooms. The kitchens, bathroom and King bed was nice. The pullout for the kids was a bowl and the sheet was not made for the pullout. The Breakfast cost was inconsistent among the group. Some of us it was complimentary and others were charged so that was kind of frustrating. When I called ahead, I was initially told it was complimentary and then told it was not. When I showed up, I was told it was complimentary. For four of us over four days, this was a pretty important detail. The deal breaker for me was the oversized parking for vehicles over 5'9". We have a small SUV truck and measurements indicated it would not fit in the garage. Traveling from the states, this was not a headache I wanted to deal with so I just took the oversized parking. The location was a block and a half away. I was uneasy about it being the city, but we did not have any issues with break-ins. We did how ever have a number of issues with the lot which was right next to a construction zone. There were literally cranes moving material over the vehicles. The night we showed up it was a sheet of ice from snow melting and freezing. We were struggling to walk from the car to the sidewalk and were very concerned about others sliding into our car. I mentioned it to the front desk and they recommended we park on the street somewhere else. Mind you I just paid $30 to park in a gravel lot and this lot is not owned by the hotel. The next day we went out to find we were actually sharing the lot with construction workers, so spots were very limited. The day we departed, my son was getting in the car and with the warmer temperatures, noticed a large piece of wire sticking out of the ground and on closer inspection, picked up a hand full of nails and screws. In Summary, the room was very clean and updated and the staff was constantly working hard to keep the place clean. We were able to walk to a number of places for eats, brews and coffee from this location. I know that staying in large cities is difficult, but the parking situation is a game changer with anyone that has a normal sized SUV. I know for our large group, many of us were disappointed with the parking arrangements as they made things difficult for loading and unloading as well since there is only the small front entrance to do that.…
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Date of stay: January 2023
Location
Cleanliness
Service
Room Tip: Higher has better views. 2nd floor is busy with pool
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sunny Finnell, Marketing at Homewood Suites by Hilton Ottawa Downtown
Responded 2 weeks ago
Dear nymustang1, While it sounds like you had a lot to like about your stay, I am very sorry that parking spoiled the enjoyment of your stay. Your detailed feedback is appreciated as it helps us to focus on the areas that need our immediate attention for improvement. We genuinely hope you will consider a return trip as I know we can do better. Sincerely, Wayne Day General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Great for families, good room space. We stayed on the one bedroom. The hotel was very clean, rooms cleaned to perfection, my son is allergic to dust and pets, we had no problem because the room was cleaned properly including the kitchen. Staff was great from check in to check out which can be done through the app. Housekeeping amazing, made the room looks fresh and clean specially during COVID time. Highly recommend also for the location, metro station just on the corner, near the main attractions, walk distance. Will definitely come back.
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Review collected in partnership with Homewood Suites by Hilton
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sunny Finnell, Marketing at Homewood Suites by Hilton Ottawa Downtown
Responded 8 Aug 2021
Dear Soraia K, It is fantastic to hear that you enjoyed your stay at our Homewood Suites! We thank you for your compliments regarding our accommodations, but more importantly, our staff. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review, your recommendation and we look forward to your next stay. Best, Wayne Day General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location downtown however, multiple issues during our 7 night stay. Front of house staff did a reasonably good job at resolving the various issues however, I suspect they need more back end support by management. A little disappointing to have to visit reception over multiple days to remind them of the same things (housekeeping related, no hot water in room - maintenance issue etc). Note to management… Rather than reception staff taking notes on paper maybe investigate using a work order management system to track and escalate guest issues.. Follow on note. We stayed at Homewood Suites Hilton a few days after this stay and must report that it was a good stay with no issues.
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Review collected in partnership with Homewood Suites by Hilton
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sunny Finnell, Marketing at Homewood Suites by Hilton Ottawa Downtown
Responded 2 weeks ago
Dear Passport067575503547, We appreciate you taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments which highlight what we are doing well and your recommendations for areas of improvement. Your review is valuable because it is how we monitor and improve our guest experience. Thanks again and we humbly request a return visit. Best, Wayne Day General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very pleased! We weren’t sure what we were getting into as the price was one of the more reasonable, on the lower side, for Ottawa. Once we easily checked in and walked in wow! Very clean, nicely decorated open entrance and corridors! Walked in to our room on 13th floor - one bedroom king suite soo much room - pull out couch and even a chaise lounge attached to couch could use for an extra bed for an up to 12yr old if needed! Kitchen had everything- microwave, sink, dishwasher large full fridge and freezer, dining table and chairs, lots of extra room to spread out! Breakfast included was pretty good, all the regular eggs, bacon, beans, cereal, easy fruit and yogurt etc. Train -underground was just outside the door for quick access to downtown..yet is only 10-15min walk! Highly recommend Plate gastro pub and OCCO across road under holiday inn yummy! Pool area is very warm, pool was clean and spacious, workout room was spacious and overlooked the pool- i heard it was nice and cool in there! Also the hotel lobby/ restaurant was great we had charcuterie board and some wings and beer for a snack, Will definitely be back! …
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Date of stay: December 2022
Value
Location
Service
Room Tip: Rooms on Homewood suites side are lrg, prkg garage clearance ht. just fit in our murano,pool area...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sunny Finnell, Marketing at Homewood Suites by Hilton Ottawa Downtown
Responded 16 Dec 2022
Dear beckybB412QK, Thank you so much for your business and for sharing your detailed review here on Tripadvisor. It is great to hear that you found our Homewood Suites to be a comfortable and above-average option for a great stay in Downtown Ottawa. We appreciate you saying that you would stay again and we sincerely hope you will. Best, Wayne Day General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was very impressed with how helpful and nice all of the staff were throughout the hotel. The cleaning staff were friendly and cheerful, the front desk staff were helpful and efficient, and the servers in the restaurant and bar were very pleasant. I felt that they often went above and beyond what I would expect. The facilities were nice and well-maintained, but it was the staff that made our stay great.
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Date of stay: December 2022Trip type: Travelled on business
Room Tip: It’s worth having a drink at the bar. The bar staff were lovely!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, Marketing at Homewood Suites by Hilton Ottawa Downtown
Responded 12 Dec 2022
Dear activej5, Thank you so much for your 5-star review! The recognition of our staff is very much appreciated as we strive to make all of our guests feel at home. I will gladly share your review with our team, as it is wonderful to know that we left a lasting impression. Best, Wayne Day General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First, the check in: I was interrupted twice by the agent answering the phone. Why does the person on the phone get priority? I was there first! Next the room: poorly equipped for the price ($270 per night). There were two of us, but only one knife and one fork and one wine glass (other utensils etc were adequate). One very small el cheapo shampoo and tiny bar soap for the shower. No housekeeping since they want 24 hrs notice even tho there's a notice in the bathroom saying just call the front desk for housekeeping (no mention of 24 hrs notice). There's only a small sofa couch even tho there's room for a comfy chair. It's called a "studio suite" (to justify the price I suppose) but it's really just a conventional, smallish hotel room with a small kitchenette and no dining area. …
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, Marketing at Homewood Suites by Hilton Ottawa Downtown
Responded 7 Dec 2022
Dear Z7406PPmikep, I appreciate your feedback. Please accept my sincere apology that you felt you were not treated in a friendly and welcoming manner. Additionally, I’m sorry that you did not find us to be a good value and that our accommodations were not to your liking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Wayne Day General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amanda S wrote a review Nov 2022
The hotel is nice, however no service at all. I cannot contact front desk, they immediately put you on hold and leave you there. I try to reach room service, nobody ever answers. Terrible and frustrating.
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, Marketing at Homewood Suites by Hilton Ottawa Downtown
Responded 5 Nov 2022
Dear amandasY7604GY, Thank you for taking the time to share your feedback and for being our valued guest. Normally our staff does a terrific job of responding to our guest's needs, and in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our service levels. It would be our pleasure to have you back and leave you with a more favorable impression. Thank you for staying with us. Sincerely, Wayne Day General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is conveniently situated for walking to government buildings and downtown. Check in was easy with helpful staff. The room was big and comfortable with a king size bed, large bathroom, fridge and microwave. The big disappointment was the breakfast, which was very limited in its offering.
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Date of stay: September 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, Marketing at Homewood Suites by Hilton Ottawa Downtown
Responded 19 Oct 2022
Dear WymeswoldOFB, We're glad to hear from you and appreciate your review. I’m delighted to see you enjoyed our friendly staff and convenient location. My apologies regarding our breakfast; I have taken note. It is sincere feedback like yours which allows us to positively impact future guest experiences. Best, Wayne Day General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A good hotel to stay while your Ottawa visit. Good location at a walkable distance from Parliament hills. Lot of nice restaurants around. Parking is limited and will have to pay extra for it. Rooms are good; won't say super spacious. Included breakfast was good. The hotel is in a tight spot but can't complain about that as most streets near Parliament hills are.
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Date of stay: June 2022Trip type: Travelled with friends
Room Tip: Parking is limited and you have to pay.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, Marketing at Homewood Suites by Hilton Ottawa Downtown
Responded 19 Oct 2022
Dear JAJ2000IN, Thank you for taking the time to write. I’m happy to hear that our great location and plentiful breakfast made for an enjoyable stay. A return visit is the best compliment! Best, Wayne Day General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent 3 nights at this hotel. If you are like many of us and have a VPN on your cell phone, staying at a Hilton associated hotel like this one may prove to be a decision you come to regret. As on previous occasions when staying at Hilton associated hotels, the VPN caused the Internet system that most Hilton associated hotels seemingly use, to completely mess up how my cell phone worked on the internet while I was there. The hotel itself is new, seems to be quite well managed and is very conveniently located in downtown Ottawa, just a few blocks from Parliament. Staff, for the most part, were very pleasant and helpful. However, some aspects of the hotel are lacking, especially given that it was only very recently designed and built. The toilet is extremely annoying. The water level in the toilet bowl is too high, if you know what I mean, complicated by what I would describe the toilet as having a very odd, low-profile design. The hotel does not provide heat or air conditioning during the shoulder seasons, only a fan setting on the thermostat to circulate air. When determining timing of a stay, one may want to consider this. We had a one-bedroom suite. The heating/air conditioning/fan unit is a ducted style. It is located within an enclosure in the bedroom. When trying to sleep, it is noisy with the fan on medium and very noisy with the fan on high. There is no door between the bedroom and the vanity area of the bathroom, a very poor and annoying design if people go to bed at different times. The toilet/bathtub area does have a door, but the light switch turns on lights in both this and in the vanity area, so if one needs to turn on the light when getting up during the night, it brightly lights up the bedroom as well. If you cannot find all the dishes and cutlery that one would expect, look in the dishwasher. Nobody has apparently noticed that the set screw in the bathtub handle is loose. The handle is very heavy. Should if fall off, the damage to the enamel on the tub could be considerable. We left it sitting on the edge of the tub. The room needs a good dusting. Just one example is that the base of both lamps beside the bed were caked in dust! The entrance to the underground parking garage has a sharp turn right at the top and is very narrow and steep, so extreme caution is required. The included breakfast was just average at best. The hotel does not have either the local or national news channels for our National broadcaster, CBC, which is disappointing at best.…
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Date of stay: September 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, Marketing at Homewood Suites by Hilton Ottawa Downtown
Responded 24 Sep 2022
Dear Westgateman1, Thank you for being our valued guest and for taking the time to share your review! I sincerely appreciate your compliments regarding our friendly staff and our convenient location! I am very sorry our accommodations and amenities were not to your liking. Your comfort is our highest priority, so I regret that you did not have a more pleasant experience. Your feedback is greatly appreciated as we continually strive to improve our guest experience. We hope you will consider staying with us again in the future. Sincerely, Wayne Day General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$139 - US$185 (Based on Average Rates for a Standard Room)
LOCATION
CanadaOntarioOttawa
NUMBER OF ROOMS
171
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Claim Your ListingHOMEWOOD SUITES BY HILTON OTTAWA DOWNTOWN: UPDATED 2023 Hotel Reviews, Price Comparison and 222 Photos (Ontario) - Tripadvisor
Frequently Asked Questions about Homewood Suites by Hilton Ottawa Downtown
Which popular attractions are close to Homewood Suites by Hilton Ottawa Downtown?
Nearby attractions include Supreme Court of Canada (0.3 km), Bank of Canada Museum (0.4 km), and Hideaway (0.5 km).
What are some of the property amenities at Homewood Suites by Hilton Ottawa Downtown?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Homewood Suites by Hilton Ottawa Downtown?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Homewood Suites by Hilton Ottawa Downtown?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Homewood Suites by Hilton Ottawa Downtown?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Homewood Suites by Hilton Ottawa Downtown?
Conveniently located restaurants include Bâton Rouge Grillhouse & Bar, Spin Kitchen and Bar, and Gooney's Sandwich Works.
Are there opportunities to exercise at Homewood Suites by Hilton Ottawa Downtown?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Homewood Suites by Hilton Ottawa Downtown located near the city centre?
Yes, it is 0.9 km away from the centre of Ottawa.
Are any cleaning services offered at Homewood Suites by Hilton Ottawa Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Homewood Suites by Hilton Ottawa Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Homewood Suites by Hilton Ottawa Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.