We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Best Western Plus Ottawa Downtown Suites

Show Prices
#8 of 67 Hotels in Ottawa
Certificate of Excellence
GreenLeadersSilver level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Best Western Plus Ottawa Downtown Suites
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,371 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Best Western Plus Ottawa Downtown Suites
See the most recent reviews
Showing 1,161: English reviews
Burlington, Canada
Reviewed 2 weeks ago

Courteous and friendly staff. Clean and aesthetically pleasing and nice rooms. Well run and well located. Microwave. Fridge. Coffee Maker. Sink / Tableware / Cutlery / Glassware. Good breakfast served. Underground (Heated) Parking. Renovated and upgraded. Been staying at this hotel, when traveling to Ottawa, since the early 1990's (Victoria Park Suites).

 Report
Helpful?
Thank oneengguy
OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Dear oneengguy, It was a pleasure to have you back as our guest. Thank you for your loyalty to our hotel and brand all these years. We are thrilled that you enjoyed your time with us during your recent stay and we look forward to welcoming you back for your next visit. Regards, Andrew Busing Front Office Manager

Toronto, Canada
Reviewed 2 weeks ago

The staff was great and very helpful. The complimentary breakfast was excellent. The cost for the underground parking was very fair. The room's heating was just okay as it never went above 22 when it was -30 outside and I set it at 25. That would be my only complaint but otherwise, very good hotel experience and location was great.

 Report
Helpful?
Thank simono845
OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Dear simono845, We are so pleased to hear that your staff was helpful and you enjoyed the breakfast. Thank you for taking the time to leave a review on Trip Advisor. We're sorry about the troubles you were having with the thermostat. Rest assured those issues are not common place. We appreciate you choosing our hotel for your time in...

1217 Princess Street, Kingston, ON, K7M 3E1,CA
Reviewed 2 weeks ago

We really enjoyed our one night stay and the Best Western Plus Ottawa Downtown Suites. The location is perfect for a quick Uber to the market. The service was fantastic, the rooms were spotless and the beds were super comfortable. I will definitely return.

Review collected in partnership with Best Western
 Report
Helpful?
Thank BWFireside
OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Dear BWFireside, Thank you! It's wonderful that you had a great night with us and allowed us to be part of your trip to Ottawa. Our staff will be pleased to read your review. Thank you for taking the time to share it. We look forward to welcoming you back. Regards, Andrew Busing Front Office Manager.

Reviewed 2 weeks ago

The room was quite nice, clean, and spacious. They had the availability of a shower stool for the bathroom when requested. The free continental breakfast included omelette, ham/or/sausage, as well as the typical fruit, cereal, and breads.

 Report
Helpful?
Thank Terri L
OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Dear Terri L, Thank you for taking the time to share a review on Trip Advisor. We always appreciate hearing from our guests. We are thrilled that you enjoyed your breakfast and your room and we were able to help you with the stool. We hope that you will come back and join us again soon. We look forward to...

Reviewed 2 weeks ago via mobile

Suites are roomy with adequate furnishings in the sitting area. We found the bed was not the most comfortable and you will want to shower before the morning rush or you will run out of hot water. The underground parking is also tight , especially for full sized vehicles.

 Report
Helpful?
Thank Terry H
Rachel K, Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Hi Terry H, Thank you for letting us know about the comfort of your bed, we do buy new mattresses on rotation and it looks like it may be time to replace some of them! I am sorry to hear that you had trouble with the hot water, we encountered some issues this past weekend however we have resolved those...

Reviewed 3 weeks ago via mobile

Huge thanks to all of the staff at this location.. not only was it a beautiful hotel and close to everything we needed but the staff went above and beyond to make it that much more! Special thanks to Jess at the front desk for taking so much time out of her day to accommodate us and make sure everything...

 Report
Helpful?
Thank Nikki S
Rachel K, Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Hi Nikki S, Thank you so much for your kind words. It is heartwarming to hear that our team was able to take care of you during your stay. Jessica is one of our valued employees and we are thrilled that you were able to experience her guest service skills. We look forward to welcoming you back when the next...

Toronto, Canada
Reviewed 3 weeks ago

My parents were celebrating their 50th wedding anniversary and wanted to see Notre Dame Cathedral while I had to do some business in Ottawa during the Family Day weekend. So, I chose this property for its location. We were all very pleased with our stay. The staff are totally amazing and very welcoming. Not only did they accommodate my request...

 Report
Helpful?
Thank SkyHopper1
OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Dear summergetaway2015, Congratulations on your parents 50th Anniversary! That is a huge milestone and we are so pleased to have been a part of your celebrations. We appreciate you choosing our location for your accommodations are are so pleased that you had an enjoyable stay. Alex will be thrilled to know that he played a role in that. I will...

Oakville, Canada
Reviewed 3 weeks ago

Very good location and the staff was very helpful. Room face the street behind the hotel was very noise. Good restaurants nearby and the neighborhood is safe. Garage is a little trick to get in and out.

 Report
Helpful?
Thank lisaniasr
OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Dear lisaniasr, Thank you for sharing a review on Trip Advisor. We appreciate your feedback. We're sorry to hear that you experienced some noise from your hotel room. Rest assured that is not common place. We hope that it did not detract too much from your stay. We look forward to seeing you again. We hope you will join us...

Chilliwack, Canada
Reviewed 3 weeks ago

Was in Ottawa with a friend for 5 nights for the Canadian Figure Skating Championships. The hotel is in a very convenient location - easy and close access to public transportation and fabulous restaurants within walking distance. The hotel is very comfortable. The rooms were a bit on the small side and not much counter space in the bathrooms. The...

 Report
Helpful?
Thank ctichel1
OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Dear ctichel1, Thank you very much for taking the time to share your review with us. We truly appreciate hearing from you. We are so pleased that you had a chance to take in the Skating Championships and enjoyed our neighborhood. We're sorry about the discrepancy on your bill but happy that it was resolved. We hope to welcome you...

guelph
Reviewed 4 weeks ago

Room was great, fitness center great, never used the sauna but it was great to have, continental breakfast was amazing! Great variety! Staff were all friendly and helpful. The reason I gave it 4 stars due to the parking - it would be nice to have better parking available to guests, the underground parking is not the greatest, very low...

 Report
Helpful?
Thank 690martar
OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review

Dear 690martar, It was a pleasure having you as our guest. Thank you for taking the time to share a review on Trip Advisor. We truly appreciate it. We're thrilled that you enjoyed our hotel and amenities. We look forward to welcoming you back. Regards, Andrew Busing Front Office Manager

268 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (109)
Viewed
Room/Suite (34)
Viewed
Bathroom (12)
Viewed
View from Room (8)
Viewed
Hotel & Grounds (7)
Viewed
Dining (4)
Viewed
Other (44)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (149)
Viewed
Amenities (25)
Viewed
Deluxe One Bedroom Suite (51)
Viewed
Dining (9)
Viewed
Standard Suite (34)
Viewed
The Hotel (30)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (10)
Viewed
Hotel & Grounds (4)
Viewed
Room/Suite (2)
Viewed
Other (4)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Ottawa hotels
Byward Market Area
The Westin Ottawa
The Westin Ottawa
#5 of 67 in Ottawa
1,981 reviews
Show Prices
Show Prices
Show Prices
Ottawa Marriott Hotel
#11 of 67 in Ottawa
935 reviews
Lord Elgin
#9 of 67 in Ottawa
85 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Breakfast included
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
When traveling to the capital city, you need to know that the right Ottawa hotel has luxury amenities, top of the line service, and quality to greet you from the moment you arrive. Spend the day exploring Parliament Hill and Elgin Street. Pack the good camera and your walking shoes because there is no shortage of sights to behold. The Rideau Canal and Canadian Museum of Nature are absolute musts. Just be careful because you can easily lose an entire day admiring the city's magnificent architecture and sights. This Ottawa hotel is proud to be the only Best Western in downtown. That means that there's only one place to go where your pocketbook will thank you and you'll be treated like the A-lister you are. Enjoy spacious suites where spreading out is a breeze. We're close to office towers and all government departments, so if you have some business to take care of, everything is only a short walk or drive away. Nowhere else in the city will you find such a great deal, generous breakfast, and quality that sets the standard. Why look any further? Spend the afternoon perusing Winterlude and indulge in the best shopping around. Our friendly, helpful staff is always available to help you create the most memorable vacation of a lifetime. A night painting the town red? Sure thing. The best dining in Ottawa? Right this way. Our Ottawa hotel features the best complimentary breakfast around. Bring your appetite to daily buffets with sizzling hot eggs and waffles, fresh fruits, a variety of cereal and yogurt, juices and Seattle's Best Coffee. Reserve your next stay at Best Western Plus Ottawa Downtown Suites and save some of that rainy day fund for shopping on Elgin Street! ... more   less 

Additional Information about Best Western Plus Ottawa Downtown Suites

Address: 377 O'Connor St, Ottawa, Ontario K2P 2M2, Canada (Formerly BEST WESTERN PLUS Victoria Park Suites)
Region: Canada > Ontario > Ottawa
Price Range: $138 - $307 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Ottawa Downtown Suites 3*
Number of rooms: 123
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Best Western and Travelocity so you can book your Best Western Plus Ottawa Downtown Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Victoria Park Hotel Ottawa
Best Western Ottawa
Ottawa Best Western
Best Western Plus Ottawa Downtown Suites Ontario
Hotel Style:
#3 Family Hotel in Ottawa
#3 Romantic Hotel in Ottawa
#3 Green Hotel in Ottawa
#5 Business Hotel in Ottawa
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus Ottawa Downtown Suites staff and other travellers.
15 questions
Ask a question

See all questions (15)

Questions? Get answers from Best Western Plus Ottawa Downtown Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid street view rooms and connecting rooms for noise.”
 of 5 bubbles OBreadO, 18 Mar 2017 | Read review
“Room 408 overlooks Gladstone, comfy”
 of 5 bubbles Born2runLondon, 6 Mar 2017 | Read review
“location of the room is very noise at noite”
 of 5 bubbles lisaniasr, 28 Feb 2017 | Read review
“We were at the end of the hall and the room was very quiet.”
 of 5 bubbles ctichel1, 25 Feb 2017 | Read review
“Hotel is located in a primarily residential area and I feel that all rooms would be acceptable.”
 of 5 bubbles PapaHow, 15 Feb 2017 | Read review
5 of 5